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QUALITY

A Record On Jeeves Plc

In recent years, there is certainly worldwide competition among the companies to secure a marketplace due to the increasing demand among the customers. In order to survive in the global software industry the firms have to provide an improved quality of products and services. This Article provides a precise study of the knowledge of total quality management. It also provides a powerful decision making ways to increase the quality of the company. The methodologies employed for the involved quality management as allied to the aspects of the total quality culture. In such a project, i've discussed the problems made by JEEVES PLC COMPANY and its own causes. By using total quality management, I have also recommended some valuable factors that will help the company to recuperate from the difficult situation.

In modern times, there is certainly worldwide competition among the companies to secure a software industry because of the increasing demand between the customers. To be able to make it through in the global market the firms have to give an improved quality of products and services. In some market there is an increasing supply of competitively listed products and services from low labour cost countries such as those in Far East, China, Vietnam, Philippine and India. Which means continuous improvements in total business activities with the give attention to the customer throughout the whole company and an emphasis on flexibility and quality are one of the key means where the companies face up to these competitive hazards. The quality and its own management and the associated ongoing improvements are looked upon by many organisations as the means by which they may survive in increasingly competitive market segments and a competitive advantage above the rivals. Due to the efforts created by organisations to react to these marketplace needs the grade of products, services and procedures has increased substantially over the last decades.

QUALITY:

The term 'quality' can be identified in various ways. Generally Quality can be defined as "Degree to which a couple of inherent characteristic fulfils requirements on a product which in-turn matches the consumer needs". It may also be thought as the characteristic which meets the requirement of a consumer on a process, something or a service.

Philip Crosby's described quality as "conformance to requirements". (Dale, 1999, 2003)

Therefore the definition of quality can be identified in its in line with the each related person and related domains.

"In technical utilization, the word Quality is extensively accepted to acquire two meanings.

A characteristics of a product or service that bears on its capacity to satisfy stated or implied needs; and

A service or product free of deficiencies". (Nanda, 2005)

QUALITY MANAGEMENT:

Quality management is thought as follows

Quality management comprises all activities that must plan for quality in an organisation, and all activities that are required to satisfy quality targets. Quality management consists of four elements, they are

Quality planning

Quality control

Quality assurance

Quality improvement

Quality planning:

Quality planning refers to activities that are performed to:

Establish quality objectives

Identifying quality requirements

Plan for quality management systems

Plan for process execution

Quality control:

Quality control comprises activities performed to fulfil the requirements for quality. This consists of:

Activities to screen a process to ensure its outcome is of required quality; and

Activities to improve discrepancies when they take place.

Quality guarantee:

Quality assurance includes all the planned and systematic activities integrated within the quality system that may be demonstrated to provide confidence a service or product will fulfil requirements for quality.

Quality improvement:

Quality improvement can be defined as:

Enhancement in the success and efficiency of the operations; and

Enhancement in the magnitude to which a product satisfies suitable requirements (including quality requirements).

TOTAL QUALITY MANAGEMENT:

It is an approach that puts quality at the heart of everything that is done by an operation and including all activities within an operation. This in total can be summarised by the TQM lays particular pressure on the following:

Meeting the needs and expectation of customers;

Covering all parts of the company;

Including everyone in the organisation ;

Examining all costs that are related to quality, especially failing costs;

Getting things 'right first time' i. e. planning in quality alternatively than inspecting it in;

Developing the systems and procedures which support quality and improvement;

Developing a continuous procedure for improvement.

Main implementation issues in TQM initiatives:

A variety of factors look like influential in making sure the success of TQM. They are;

The living of a completely worked-out quality strategy;

Top-managements support;

A steering group to guide the initiative;

An enough recognitions and rewards the rewards plan;

Group-based advancements;

An emphasis on appropriate training. (Nigel Slack, 2004)

AN INTRODUCTION TO RESEARCH STUDY ON JEEVES PLC:

JEEVES PLC Company manufactures and provides an electronic consumer durable product. This is a home robot which is similar to human appearance and its own mainly designed to perform the home work. The robot comprises of light alloy material and is equipped with the sensory equipment like radar which helps in moving the robot without colliding in to the things and also to carry out the work properly. The robot is controlled to carry out the work with the keyboard underneath the panel of your body. As a particular feature it's got prepared with a storage area system which can be used in programming the device to walk, move its hands and also to perform other actions and as a particular feature it was created with "voice coding" and offers some simple speaking talents such that it responds for some of the verbal instructions given by an individual.

PRODUCTION PROCESS

The series of the creation of the robots is really as follows:

1). Primarily at the development process an order is positioned by the department of sales. The robot is manufactured with the super light Kevlar and alloy steel sheet which is ordered from the neighborhood steel stock holders and the aspect suppliers supplies the digital components like electric motors and the batteries, music popularity devices system and radar eye-sight system and are shipped and analysed.

2). In the next next step the sent raw materials stock is supplied to the inspection division for inspecting the quality certification standards where in fact the quality standards are not to go beyond more than 0. 3% and 5% of the sample stock was used by the inspection division randomly.

3). The steel sheet is minimize into the required shapes using the top quality computer managed mechanical machinery such as guillotine and any scrap is discarded, accompanied by making the special joints on precision machined.

4). After the reducing process is completed the lower sheets are passed to pressing stage to press them in to the appropriate figures such as fronts, backs, arms, legs, and minds and drilled to help assembly, accompanied by cleaning, burnishing and spraying the appropriate colours to improve the appearance of the robot.

5). The painting process is completed to make the surface of the robot clear of rust and give a good appearance such that it attracts the clients. The entire painting process is an automated process, the process proceed through a series chemical substance treatments then followed by blowing the dried using a hand held hose pipe. The entire painting process involves two coatings of car paint which is done by spraying and after after the first coat is completed the casings are polished with the help of machine. Then your previous step ends with the side finishing and polishing. Then the cases are extracted from the work happening (W. I. P) store and kept on a semi-automated assembly line.

6). The next step in the process is detail jointing which helps the robot to turn its parts like shoulders, knees, and elbow and wrist joint parts in 6 planes and in effect. The electronic digital components like power supply, ceramic electric electric motor, printed circuit planks and storage cards are fixed to the back of the robot machine and also radar eye-sight, gyroscopic balance system and music reorganisation systems are fixed to the trunk of the head of the device. Fibre optic cabling is also done when the legs and arms are built with bones and the fronts and backs are joined up with by using high adhesives.

7). Fronts and backs of the various cases are joined up with mutually using high technology epoxy adhesives. Then these applicators have the casing halves over the assembly line where in fact the adhesives across the surfaces using are pass on using a gun. The major joint parts are done by robot applicators but certain small and in accessible areas have to be made by hand. Cases joined up with after components got set within them. Then your next step in process is to go the entire cases to the ultimate assembly followed by the inspection and the test area to check the testing for held drinking water and air tightness and smoothness of fit.

8). Each sub-assembly is inspected before final assembly. The head, body, legs and arms are linked up using multi-dimensional jointing and versatile hoses. After all the final inspection lab tests are completed then your machine is put through some practical testing once after the software is installed in to the system for aesthetic inspection which uses in a series which needs for five consecutive weeks. (link, 2009)

IDENTIFICATION OF PROBLEM AND ITS OWN CAUSES:

Problem-1

Problem1

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT COULD IT BE?

Cost of failing prevention is low (4%)

Appraisal and inspection cost is 44%

WHERE IS IT?

Distribution of quality cost

Distribution of quality cost

WHEN ACHIEVED IT OCCUR?

Estimation of quality cost

Estimation of quality cost

HOW EXTENSIVE?

large

large

IDENTIFICATION OF Difference/ CHANGES / RELATIONSHIPS

The organisation is not concentrating on the failure prevention which performs a essential role in the productivity and hence it is unneeded to make an increments in appraisal and inspection cost. And also there seems that appraisal is directed at the unskilled employees were employed in the organisation and they are paid with an appraisal which is unnecessary

EFFECTS OF THIS PROBLEM

If the organisation is not going to concentrate on failure prevention then you will see a huge amount of raw materials and money will be thrown away.

When a semi-skilled labour is utilized in the company there will be wastage of your time and money

POSSIBLE SOLUTIONS

The company must focus more on the failure prevention

the previous training should be given to the employee's are semi-skilled to be able to accomplish the quality requirements

Problem2

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT IS IT?

Absenteeism

-

WHERE COULD IT BE?

organisation

-

WHEN ACHIEVED IT OCCUR?

during August and December

-

HOW EXTENSIVE?

large

-

IDENTIFICATION OF Difference/ CHANGES / RELATIONSHIPS

The staffs are not proper in implementing the task culture and there seems too little commitment on the work

EFFECTS WITH THE PROBLEM

if this happens the entire production will get slow down and production will get delayed which will lead to a financial reduction to the organisation

POSSIBLE SOLUTIONS

they should be educated about the importance of the group work and they're made to require in the work

Problem3

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT IS IT?

Loss in capital employed

-

WHERE IS IT?

factory

-

WHEN ACHIEVED IT OCCUR?

Year 2020

-

HOW EXTENSIVE?

large

-

IDENTIFICATION OF Variation/ CHANGES / RELATIONSHIPS

it is detected that the capital investment per unit starting from the entire year 2016 to 2020 has been consequently decreasing

EFFECTS OF THIS PROBLEM

This brings about increase in productivity cost and capital investment

POSSIBLE SOLUTIONS

it is noticed that the capital investment per unit starting from the year 2016 to 2020 has been subsequently decreasing

Problem4

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT COULD IT BE?

Some of the painting process is unnecessary

-

WHERE IS IT?

factory

-

WHEN DID IT OCCUR?

Automated painting process

-

HOW EXTENSIVE?

small

-

IDENTIFICATION OF Difference/ CHANGES / RELATIONSHIPS

In the painting process the parts of the robot are under removed a several steps of chemical substance treatments to prevent the surface free from rust which are normally dried utilizing a hand held hose, where some of the operatives suggest it is pointless.

EFFECTS OF THE PROBLEM

This leads to waste with time, money and labours assigned to the work

POSSIBLE SOLUTIONS

avoiding this level may save the amount of money, the time and the labour allocated to that particular job plus they can be used for any other purpose so the production may increase slightly.

Problem 5

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT IS IT?

New precision getting started with unit

-

WHERE IS IT?

precision jointing

-

WHEN ACHIEVED IT OCCUR?

weeks finishing 9th and 23rd November

-

HOW EXTENSIVE?

large

-

IDENTIFICATION OF Variation/ CHANGES / RELATIONSHIPS

In the company they have set up a new accuracy joining product for subscribing to the shoulders, hands, elbow, knees and wrist joints of the merchandise which requires own patented signing up for system which is expensive and requires highly skilled labour technicians and high end latest tools to work. Even though using such high end tools the fine tolerance in jointing mechanisms works away. Which is discovered that the rejections are 10% worse than the norm on the weeks closing 9th and 23rd November.

EFFECTS IN THE PROBLEM

This results a misuse of money and time. It gives a poor quality of products

POSSIBLE SOLUTIONS

Better suggestion regarding this circumstance is to stay away from trademarked jointing systems

Problem 6

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT IS IT?

Poor fittings

-

WHERE COULD IT BE?

Fitting section

-

WHEN DID IT OCCUR?

Fixing an assembly

-

HOW EXTENSIVE?

large

-

IDENTIFICATION OF Variation/ CHANGES / RELATIONSHIPS

The assembly is done, mainly by semi-skilled personnel using power tools which results in poor fittings more rejections and again they may be scraped back to rework on a single products

EFFECTS ON THE PROBLEM

Poor fitting results in more rejections and the which leads to wastage of your energy, money and labour

POSSIBLE SOLUTIONS

proper training should get to the personnel for installing the joint parts and inspection has to be done properly so that they are not imagine to focus on it again.

Problem 7

DEVIATION

RELEVANT FACTS

IRRELEVANT FACTS

WHAT IS IT?

Repairing the joints

-

WHERE IS IT?

precision jointing

-

WHEN ACHIEVED IT OCCUR?

weeks closing 9th and 23rd November

-

HOW EXTENSIVE?

moderate

-

IDENTIFICATION OF Variation/ CHANGES / RELATIONSHIPS

Even although management places heavy focus on standard output the applicators achieve this pace but last assembly is frequently reduced because additional time than was expected is spent on repairing the joints.

EFFECTS OF THIS PROBLEM

There is a superb offer of grumbling amongst the final assembly workers whose activity is made more challenging by misaligned and poorly fitted joint parts.

POSSIBLE SOLUTIONS

In order to attain the good quality product the required precautions can be studied like training the applicators face to face well with good specialized knowledge skills and providing proper feedback on their performance.

CONCLUSION:

From the case study we can conclude that the organisation is usually to be managed well in order to raise the productivity rather than the profits and moreover we must focus on the miscellaneous expenditures, reducing product and service costs.

S

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