Managing Hospitality Companies Human Source of information Management Recruitment Selection Business Essay


The main reason for recruitment and selection process is to choose the right applicant for the job (Dale 2001). Within a hospitality industry, it is said that "our people are the greatest asset (Hayes and Ninemeier 2009). People are a critical element in this industry because they are the ones which may have the most relationship with the friends. Many successful hospitality market leaders has this conception that giving outstanding visitor services it'll lead to the company excelling and making money. There is also a point in mind to take notice as there is a need to recognize the gifted people in the organization and coming out with methods to train and keep them. These people must be kept satisfied and focused on the organization goals.

At anybody time people will be endeavoring to either change their job or get a job and employers at the same time will be looking for employers (Nickson 2007). This indicates that the personnel in the exterior market are fighting for jobs on a regular basis.

Due to the impact of the recent economic tough economy, employers would find it hard to sustain their top-performing employees as during this period the employees do not enjoy much benefit. Employers fear that employees would leave their current job and getting an improved job. Inside a Hospitality Industry, it is often seen that getting the locals to work are often more difficult to work.

Among the countless regions of the Human Tool Management, I feel that the most basic step in the Hospitality Industry is to recruit the right people for the Industry.

Definition of Recruitment and Selection

Recruitment is the process of getting a pool of individuals for a vacant position, and selection is the technique of choosing a fresh member of the organization from the available individuals (McKenna and Beech 2008).

Recruitment is the process of finding and interesting the people the organization needs and selection is that area of the recruitment process concerned with deciding candidates or individuals should be appointed to jobs (Armstrong 2009).

According to the author there are four levels of recruitment and selection are the following:

Recruitment and selection stages

Defining requirements - setting up role profiles and person features; deciding conditions and conditions of job.

Planning recruitment promotions.

Attracting candidates- researching and evaluating alternate sources of candidates, outside and inside the company: advertising, e-recruiting, companies and consultants.

Selecting applicants- sifting applications, interviewing, screening, assessing candidates, evaluation centres, offering job, obtaining references; organizing contracts of work.

The overall aim of the recruitment and selection process should be to obtain at least cost the number and quality of employees necessary to gratify the needs of the company (Armstrong 1998).

According to the same writer there are just three periods of recruitment and selection which can be:

Defining requirements - planning job descriptions and technical specs; deciding terms and conditions of job.

Attracting applicants - looking at and evaluating, choice sources of candidates, outside and inside the business, advertising, using companies and consultants.

Selecting individuals - sifting job seekers, interviewing, testing, examining candidates, evaluation centers, offering employment, obtaining references; getting ready contracts of career.

Among these three authors above, each of them gives different explanation from what recruitment and selection is. The first creator talks about just filling up the vacancy of any particular position in the business and choosing a new member without the account of whether see your face is with the capacity of doing the job. However the second author does indeed resolve the problem of the by basically wanting to see if the person's goals is on a single track with what the organization is trying to achieve at the same time and from then on selecting whether the person goal's can match that one position. The past author is basically wanting to use the lowest resources open to achieve the utmost productivity of the business to gain income.

Out of most these three writers, the second writer definition is highly recommended by Human Tool Managers as getting the person with the same goals as the organization would help the company yield better results and as well as retention of the employees without worrying about them changing or quitting their careers.

Process of Recruitment and Selection

The recruitment and selection process typically comprises of 4 periods. The first level is to plan, the second is to recruit, the 3rd is to choose and the last stage is to induct (Peragamon Flexible Learning 2005).

The first three levels of this process are extremely important. Being truly a HR director, he/she must determine whether recruitment is necessary, the job technical specs and writing employment description. After this, the most appropriate software methods are established, deciding how to build job seekers and marketing the work. The next is to sift and shortlist applications, holding selection interviews, making the decision to provide and taking up references.

The recruitment and selection process has 3 steps. The first rung on the ladder is to plan, the second is to recruit and the last is to select (Ingram et al. 2009).

The recruitment and selection process is a sophisticated process. You can find four important identifiable phases in this technique which are pre-recruitment, recruitment, select and induct (Lock 1998).

The three author's viewpoint for the recruitment and selection process are basically the same aside from the second publisher who only has 3 periods rather than 4 looking at with the other two creators.

From this, the next author stopped at the point of collection of the applicants but do not do anything to further to evaluate the worker being selected. This should not be the truth for any group. After the employee is chosen, all areas of an organization's recruitment and insurance policy should be known and plainly conveyed to the staff (Adam 2005).

In a hospitality industry, the HR supervisor has to know the country's HR insurance policy before putting into action the recruitment and selection process, this is in order not to make any unneeded mistakes. For instance, using more foreigners than local people would generally likely cause an outrage.

Orientation is directed at the new employees that are being preferred by the HR. For the first day of job, the employee has been shown the different parts of the Hotel to meet the various managers and the employees to get familiarize with the various departments. The employees are also shown the several facilities of the hotels as well in the process.

Contact should always be preserved with the new employees until it becomes clear they have settled down and become area of the team.

Every aspect of the recruitment and selection process should be executed and executed correctly so that the employee can perform better.

Implementation of Effective Recruitment and Selection

The recruitment and selection process will serve only as a style of how an employee should be recruited and chosen.

Greater efforts are created to improve insurance firms a sharper competitive border so that good applicants are not lost to the competitors. This is done in several ways which can be E-recruitment, Technology; Streamlining, Testing and Keeping in better touch (Rankin 2003).

By the beginning of the twenty-first century, a growing number of managers acquired become aware that bringing in and selecting the best individuals is not a fairly easy task, nor is it risk fee. The organization when I mistrust, should not seek the services of and keep looking so that resources are not squandered (Banfield and Kay 2008).

Effective recruitment and selection of personnel should attempt to ensure that an individual's dreams and capabilities aren't too divergent (Sharma 2003).

The three authors have different views in what is effective recruitment and selection, the first writer view is actually to make use of the minimum amount costs possible to get the right employee for the work, the second publisher basically methods to await the right candidate to seem for the job. The last writer essentially means that the employee's goals and targets are relatively similar to what the organizations have.

The most suitable choice would be the combo of the first and last author utilizing the minimum range of resources to obtain the employee which has the same goals and aims as the business. This would allow the company to save lots of costs as well as getting the suitable employee for the work.

In the hospitality industry, the image of it's been skeptical towards many people because of the fact that people gets the misperception of this industry. The misperception includes factors including the low salary, long working time, long standing hours and giving service to customers.

Basically anybody with a diploma or less can work in the hospitality industry such to be a waiter, a leading office personnel, a housekeeper, etc. With somewhat of training, anyone is with the capacity of the doing the job. Many people do not wish to serve people as the majority of them loved being served.

The best effective way now normally is through word of mouth by referrals or calling hospitality classes to get students for internship and if possible have the graduates to return to the hotel to work. This saves the hotel of squandering resources and effectively recruiting the graduates as they have already work in the hotel no basic training is required for him/her.

For any organizations, normally those well-known of that particular industry would receive more job job seekers than others. For example, Hyatt Hotel would acquire more applicants than other hotels. Therefore, what it can do is to truly have a group of people at that moment for selective recruitment and selection, out of 5 people, the best applicant would be determined by the administrator.

Lastly, the recruiter plays a very important role to ensure that the recruitment and selection is being put in place effectively.

Outcomes of Recruitment and Selection

The final results of the recruitment and selection level is to consider and put into practice a carefully prepared, organized recruitment and selection process that qualifies individuals in ways that reduces the price outlay overall (Thompsen 2010).

Keeping costs low is paramount, however the older management team should avoid heading overboard with its cost-cutting efforts. For a few highly licensed individuals, the experience of your low-budget recruiting process might be considered a deal-breaker. Therefore the most successful companies seek an equilibrium. For the median potential clients, the price outlay must stay low. The company should then reserve the most expensive recruiting techniques for the most highly trained prospects.

The above might seem an overly simplified set of desired outcomes, but it all points to 1 overarching outcome: Develop a fair, successful, and effective recruitment and selection process. The final results list sets up the essential focus on of experiencing a legally sound recruitment and selection process that also produces the belief of fairness. And in the long run, the business that reaches many of these desired results will be kept with a high-powered, highly effective and low-cost recruiting strategy.

Recruitment and selection is definitely an expensive activity which is important that some attempt was created to evaluate the efficiency of the techniques used and to justify expenditure (Simms 2005).

One of the down sides is the fact that is difficult to quantify the contribution that the recently recruited specific is making to the business and the benefits. Even though this is possible, it is difficult to recognize how different facets of the task donate to the recruitment and selection of a particular person. For example, when a different, less expensive method have been used, the same person might still have been appointed because they happened to be looking for a change of job at that one point in time in that particular area of work or location.

Although there may be way too many contingencies and variables to evaluate in a important and tangible way, recruitment and selection should nevertheless be assessed and the outcome of the analysis used to inform and revise future activities.

Measures of the quantity and suitability of applications received through a specific recruitment method can offer information about the constant appropriateness of a particular method. This sort of information can even be useful in evaluating other areas of the process, for example, a usually large number of unsuitable people may indicate a terribly written advertisements or a very general person specification which needs to be revised for the future.

It can be useful to seek and assess feedback about the process from candidates, new recruits, professionals and other staff involved in the process, and during exit interviews.


Recruitment and selection is a vital function of HR in the organization (Pattanayak 2005). The slightest oversight will lead to a square peg in circular hole. In the long run, this would end up being problematic as these people would pull the organization down.

An organization periodically needs to draw in applicants for their existing or future staffing needs (Pynes 2009).

There are numerous ways of recruitments available. Recruitment Strategies should be organized in advance of the organization's needs. Strategic job research and audits of positions and worker skills should be updated frequently to determine which incumbent employees are trained for campaigns or recently created positions. For some positions, depending on the certification and experience needed, HR might need to find candidates from the exterior labour market.

In any corporation, efforts should be produced to recruit and choose a diverse workforce by including individuals with disabilities, more aged employees and different types of races.

Lastly, after recruitment and selection, the best recruitment and selection method should be pointed out and used for following use. Analysis of the staff is vital after that so the organization has learned how well the staff is doing or coping with the job. This can determine whether the choice of selecting this staff has been a accurate decision.

Retention of employees in the hospitality industry is very important even after recruitment and selection so the workplace do not continue doing this process of recruiting and selecting a new worker and training the staff from scuff.

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