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Muslim Commercial Bank


MCB formerly known as Muslim Commercial Bank was started by Adamjee Group on July, 1947, under the Indian Companies Take action, VII of 1913 as a restricted company. Down the road the lender was proven with a view to provide bank facilities to the business community of South Asia. Later one the bank was known locally in 1974 during the government of Zulfikar Ali Bhutto. This also the first bank which later was privatized in 1991 and was purchased by the consortium of distinguished Pakistani corporate categories led by Nishat Group. After that in Jun 2008, the Nishat Group owns a majority stake in the bank. The group has a strong presence available sectors of the united states such as banking, textile, cement and insurance sector. MCS is the fourth most significant lender in Pakistan that has an asset of US$6. 7 billion, which is the major capitalization on the market having market capitalization of US$4. 1 billion. Also the bank has 4 million customer and countrywide its network keeps growing and growing of uptill 1026 branches, including other Islamic Banking Branches, and much more than 400 ATMs, in a market with a inhabitants of 160 million.

In 2005, the reason why of changing the name Muslim Commercial Bank to MCB was to explore international markets as these were facing a great deal of resistance specially towards American countries part to avail Licence. Down the road in 2008, the top office of MCB was shifted to Lahore in newly created building with the name of MCB House that was located at Sharea Ghous-Ul-Azam (formerly known as Jail Highway) from Karachi. The MCB Tower I sthe tallest building in Pakistan which is preferred by Merill Lynch, became the fourth Pakistani company to be listed on the London Stock Exchange when it raised US$150 million global depositary receipts. In May 2008 Malaysian bank or investment company, Mayband and MCB sponsors Nishat Group authorized an contract, whereby Maybank will acquire upto 20% standard talk about in MCB from Nishat Group. The acquisition is in-line with Maybanks strategy, as Malaysia's financial services leader in your community, to builds its existence in key growth markets over the region. In addition, it paves the way for MCB, one of Pakistani's top financial services groupings, to activate Maybank as its exclusive foreign commercial bank strategic partner.

When MCB has started banking it had not been that much popular. But due to an improved excellent staff n Management along with implementing MIS Technology MCB starting growing up their business day by day and in 2007, MCB reported a earnings after taxes of US$270 million and along recover it produced a come back average collateral of 38% and the margin of online interest is 8. 08%. The Bank property quality now grown up with a gross NPL ratio of 4. 7% and 100% provision coverage.

Management Information system use in Bank:-

"Information System can be organized combination of individuals, hardware, software, communication, network and data resources that pick up, transforms and disseminates information in an organization"

The whole infrastructure, organization, workers, and components for the collection, processing, storage, transmission, screen, dissemination, and disposition of information.

Managemet Information is something that provides people who have either data or information relating to an organization's operation. MIS support the actions of employees, owners, customers and other key people in the organization's environment either by efficiently processing data to assist with the deal work weight or by effectively delivering information to approved people regularly.

A Management Information System provides managers with information and support for effective decision making and provides reviews on daily businesses.

Characteristics of MIS:

The most significant source of inside data is the TPS

External data is not captured by the organization but are used by the MIS (i. e. , customer, provider and rival information)

Produce scheduled, demand, and exception reports

Output studies with fixed and standard formats

Produce hard-copy and soft-copy reports

Use inner data stored in the computer system

Have records developed and carried out by information systems personnel

Require formal demands from users


Overview of Management Information Systems Applications:

MIS Subsystem using in a Bank:-


Transaction Control System (TPS):-

A firm's exchange processing system (TPS) consist of the routine, day to day accounting operations that contain been an important part of all firm's computer handling. These "paperwork digesting" operation many of which provide linkages among the client, business, warehouse and factory include accounts receivable, accounts payable, inventory control and a great many other procedures. MCB uses this process to confirm the transaction of each process of the system. Whenever there can be found the first task transaction is accountable to process the machine.

Management Reporting System (MRS):-

Bank use this phase to manage the system statement for just about any future decision making purposes. A Management Reporting System (MRS) fundamentally creates the preplanned printed reviews for decision making purposes. Accounts produced through an MRS are commonly by products of the intensive and detailed databases assembled by purchase producing systems.

Decision Support Systems (DSS):-

Decision System Support can be an important part in Standard bank. A conclusion Support System (DSS) provides a set of simple to operate modeling, retrieving and reporting capabilities so that folks can generate the information they feel will be useful to them when coming up with decisions. A DSS might allow a administrator to be seated at an interactive terminal and flick through data, evaluate them, and create specially tailored reports. Rather than comprising semi-frozen set of data or information outputs, as TPZ and MRS do, the DSS provides tools for boosting individual decision making. The DSS coupled with the development towards networking personal computers have resulted in group decision support system (GDSS) that support the actions and decision making of complete work teams, rather than just individuals.

Office Information System (OIS):-

Bank uses Office Information System(OIS) for the use of computer centered office applications and other jobs. Off all the components that fall under the MIS umbrella, the OIS area is the least uniform, overlapping to great extent with TPS, MRS and especially DSS.

Goals of Management Information System found in Bank:-

Operational Efficiency.

Functional effectiveness

Better Service

Product Creation and improvement

1-Operational Efficiency:-

Bank use Operational Efficiency so the routine activity can be completed as soon as possible. The oldest MIS subsystem, transaction processing has served this goal admirably for many years. Using all these additional people probably would not match the velocity of which such responsibilities could be completed by using computer technology. Inventory control staff use the computer to help cut the costs of taking inventory. Another excellent area for operational efficiency is the office. For instance word functions greatly increase typing efficiency, especially if the documents being typed sometimes need to be revised.

2-Functional Effectiveness:-

TPS takes on an important role is every part of subsystem whenever applied. In this technique of effectiveness TPS is mainly oriented toward gratifying efficiency objectives, a DSS is often focused toward Functional Performance- for example, toward assisting managers make decisions or assisting salespeople close sales with client. Information open to salespeople at the pint of sales can also improve effectiveness. For example a big hospital considered moving over from a Merck & Co. antibiotic to a competitive product that was half the purchase price. While at your client site the Merck salesperson equipped with a laptop computer that linked into a central repository- searched clinical and lab studies from the meals & Drug Administration and discovered that the competing medication was not regularly effective in dealing with gynecological infections. Because of virtually having this research data at their fingertips, the salesperson and Merck kept the bank account.

3-Better Service:-

Bank is providing an excellent Customer Services to customers as the ATM's is the best exemplory case of Quality Customer Service because ATMs allow lender depositors to withdraw money 24 hours a day, 7 days a week. Also they enhance operational efficiency by cutting staff costs.

Products that may be differentiated largely based on the information inherent in them are called information-intensive products. In sectors characterized by information rigorous products, it is quite possible to create services or improve old ones with it. Bank also presented a fresh products daily inorder to ease the customers. For Example Mobile Account, Invoice Payment through cellular phone or examining your account balance through cell phones.

Capabilities of Management Information System in bank services.

The bank functions with six types of business alternatives and services with the sole purpose of creating value to your customers by re-using state-of-the-art solutions and making optimum use of our professional capabilities across traditional lines of trade. Our six areas of business alternatives and services are:

Application Integration

Management Information Systems

IT Security and Software Safety

Custom-built Solutions

Professional Services

1-Software Integration

MCB has take up the Integration systems to make efficiency in their business. Integration of systems, organizations and business processes is one of the dominating Problems in the IT industry particularly when using in Loan company Sectors.

2-Management Information Systems

Bank use the machine to provide a better service to customer and also to make the system more versatile and easy so that when for example one system goes down then other system wents up and may take the control quickly. Systematic is known for our capability to develop Management Information Systems for use in quest critical environments, where dependability and flexibility are essential.

3-IT Security and Software Safety

IT security is the top take for the bank alsong using its Software Safety and transactions account for the customers. Security protects the aspect of protecting the system and its own data from the surroundings such as guarding a system against hackers for example. Software safe practices means protecting the surroundings from the machine so that for example a helicopter won't crash throughout a rescue operation if there is one in its software system.


When information is stored digitally and/or dispatched within the network, it is important to be able to protect those data against unwarranted access so that only those designed to access can in fact see the information, edit the info and see their background. The measures taken to protect access to the machine are called IT-security. Strong encryption can be utilized for concealment and confidentiality and digital signatures for information integrity and positive identification of the author/sender. Please visit the links in the right column for further details on the specific IT security solutions.


A large numbers of objective critical systems are submitted to specific requirements which may have to be met. This is particularly relevant within the defence, the transport and the healthcare sectors. MCB is able to work with the common standards so that we can offer professional services within software basic safety to our customers. Software is progressively used in mission critical areas, where potential problems in the machine may lead to damages in workers or surroundings. To be able to obtain a suffiently high amount of trust in the system, a solid methodological procedure must be applied. This consists of analyses of the program and its environment which can precede the development of the machine. Usually, software trials is intended to lower the amount of errors, however the purpose of security analysis is to lessen the probability of accidents. If a major accident occurs, the safeness analysis must ensure that the results are reduced. The complex part of the process is called safety engineering.

For objective critical systems it is vital to have the ability to master this specific kind of basic safety analysis. The near future demands on less critical applications are bound to increase.

Intelligent Clothes

IP Firefighter - A systems of Loan provider to enhance the security of your fire-fighting crew. Displays the fitness of the fire-fighters, establishes 3D setting, gathers environmental data and tone of voice/transfer of video tutorial.

5-Custom-built Solutions

MCB use to made a custom built software solution so that just incase any customer arrived and its difficult to make the decision then custom built software can also help in giving the solution.

6-Professional Services

Yet another step of MCB is they are providing professional services to the clients. Thus centering of the clients demand and inorder to stay updated on the marketplace MCB use to create new updated informations and campaigns inordor to keep the customers upto particular date and providing the best services based on the customers demand and facility.

Decision Support System

MCB have got powerful decision support system inorder to provide the facility to the client based upon your choice. In decision support systems the features are the following:

1-Structured Decisions:

A set up decision is the one which is made according to specified methods of rules.

For example Deciding to send a reminder notice to customer for an overdue balance is normally regarded as structured decision. In other expression it is not too difficult to develop a procedure for controlling such situation.

2-Unstructured Decisions:

Decisions such as how to advertise a new product or how much to invest on MIS on the other palm are harder to designate or to program. These kinds of decisions are called unstructured decisions. These types of decisions often involve a high degree of fraction and no precedent. They could require a lot of ingenuity.


Semi-structured decisions are decisions for which information obtained from a compter system is merely some of the full total knowledge had a need to decide.

The decision support system (DSS) is particularly well adopted to benefit semi-structured decisions.

For example a supervisor can flick through data at will perhaps at a display terminal. When enough information is gleaned out of this process to complement other information a conclusion can be reached.


Bank is using a system which really is a group of interrelated elements that collectively work together to achieve some typically common goal or goal. A sports game for occasion is played corresponding to something that comprises such elements as groups, stadiums, equipment, referees and rules. Another system is your computer centered information system (CBIS). A CBIS is a assortment of people, hardware, software, data and strategies that interact to provide timely data and information both internally and externally to certified people who require it.

Components of a System:

A system factor can be tangible object and abstract concept or a meeting. Tangible objects

are those items that we can touch or assess. Abstract concepts and occasions are intangible.

When classifying systems frequently identify between a system's logical description and

physical information. The logical description of a system is a representation that specifies

essential system elements in large often abstract conditions. A physical description of the same

system would be more precis about how precisely it really is put in place. For example

describe a computer system uses the term "Type", "Producing", and " end result" which are

broad imprecise principles. Such terms are of help in explaining logically in general term how

systems work. However declare that a keyboard is usually to be used as an insight devices on computer

system which uses both a computer printer and displays as end result devices, these describing a system in

physical terms.

System tend to be classified as open or shut. A sealed system is self comprised and will not interact or make exchanges across its restrictions with its environment. Quite simply, a finished system is one which has no conversation with any aspect not contained in it. An open system is one which interacts and makes exchanges using its environment. In figures and graphs illustrating wide open system, such exchanges are typically shown since it is important for people perceiving the machine model to comprehend that such exchanges have an impact on the system and its own performance.

An wide open system representation of an decision support system (DSS) is depicted in the figure shown below:


Management action






Decision maker




In these figure data stepping into the system from the surroundings and being prepared into information by the computer. A choice maker, subsequently, will take that information and uses it to make decisions. The management activities caused by the decisions perhaps an alteration in an item's price or the acquisition of a fresh company are handed back as data in to the environment, where such elements as customers or competition react for some reason, thereby generating even more data. Because it is important to show that decision making does not take place in vacuum pressure, the wide open system representation is appropriate here.

The dotted lines shown in the figure is often called feed back again loop. In the feed back loop depicted the results of decisions are "feed back" within the machine to have an effect on its future performance. Here the dotted brand represents management action not approved into the environment. For instance the decision manufacturer may decide that new costing formula should be applied to the info before a final decision can be come to. Or the decision maker might use an action resulting from one decision as data for another decision.

Virtually all in a company are technically available systems, whether or not we choose to model them because of this. Quite simply decisions made in a specific business are based at least in part on what is happening for the reason that business environment.


MCB offers remarkable results past few years. Yet now MCB is building a new MIS system which is strong and powerful as before anticipated to which is the key goal of MCB. With this implementation of building new systems MCB has mainly focused to customers and also appeal to new customer so that it can increase their output, functionality and versatility.

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