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Operations Management Business Plan

The Procedure Management plays a major role in the organization. Businesses management (OM) is the business enterprise action that ideas, organizes, coordinates, and handles the possessions bare to aftermath a company's appurtenance and services. Operations management is an administrative function. For example restaurant has different functions include purchasing, getting, controlling, and requisition of raw material.

Operations management handles the structures and supervision of products, functions, and casework and deposition chains. It considers the acquisition, development, and appliance of belongings that firms ask for to endure the appurtenances and casework their audience want.

As the name advises, the job of your operations manager in any position is to architecture and administer the activities so, that the plan plethora of the advisers rises as able-bodied as best kitchen appliance of the concrete assets of the position may be accomplished. It really is one of the capital responsibilities associated with an operations manager. One of the responsibilities of your operations Manager is to support the advisers of the position with an able alive ambiance area adroitness can enhance and aggregation soul can develop the procedure.

In my country Hotel is a significant private sector what I detected. THEREFORE I will discuss about the problems and difficulties that are faced by the hotel industry. The main goal of the hotel industry is presenting accommodation and food for the customers. There will vary types of hotels be dependent upon the assistance provided to the clients. For instance apartment hotel, commercial hotels, economy hotels, resorts, domestic villas, etc.

The Hotel industry is one of the main industries for the country progress. The hotel industry is a full industry apparent from serious competition. Market allotment heightens about comes at a competitor's price. Industry-wide, a lot of advance occurs in the international, as opposed to the domestic, market. Employees, customers, competitors, authorities, suppliers, are the main for the hotel business to grow and getting income.

The Taj Hotel

The Indian Hotels Company Small (IHCL) and its own subsidiaries are collectively known as Taj Hotels Resorts and Palaces and is regarded as one of Asia's greatest and finest hotel company. Incorporated by the founder of the Tata Group, Mr. Jamsetji N. Tata, the business exposed its first property. Taj Hotels Resorts and Palaces comprises 93 hotels in 55 locations across India with an additional 16 international hotels in the Maldives, Malaysia, Australia, UK, USA, Bhutan, Sri Lanka, Africa and the center East.

Literature Review/ Situation Analysis

Operational management is regularly changing the new troubles for organization on the globe. In the present century technology plays a very important role in the growth of every company. The earth is shrinking because of technology, and the efficiency of most industries on the planet has increased because of technology. Just as the operation management is also expanding with the progression in technology. The immediate result of this is actually the companies' development, expansion and increasing profits

Operations Management has been named an important agency in a country's bread-and-butter progress. Procedures Management was discovered, as profile area became added prominence. Fast changes in technology produce an Irish abundant opportunities and obstacles, Quick changes in technology have Irish numerous opportunities and troubles, which accept led to the item of manufacturing features through new materials, facilities, techniques and steps. Hence, managing an account arrangement is becoming an above claiming in the all-around intense environment. Procedures management has been a key aspect in the move forward and abundance in business around the world.

In the Hotel circumstance compare with procedure management is goods in the conditions of services like food, accommodation, like inputs to the customers and the outputs getting income to the hotel through customer paid money for the assistance received by the company.

The Taj hotel is becomes one of the major 5 superstar category hotels on the planet now. Generally the Taj hotel have different departments are present every where in the world. A couple of mainly two types of departments are is out there in the hotel as follows

Operational Department

Administration Department

These two department have again some branch departments are present as follows

Operational Departments

Food and Drink Service Department

Food and Drink kitchen Department

Housekeeping Department

Front Office Department

Administration Department

Human Source of information Department

Security department

Engineering and Maintenance department

Sales and Marketing department

Cost control department

Provision department

Finance and bill department

Food and Drink Kitchen Department

Kitchen is major office in your kitchen. In this department food will be cooked and retained in hygiene way and will be offered to the guest in the restaurant. Inside the Taj hotel kitchen they follow specific rules in your kitchen, the have different procedure has to perform as it follows

Get permission to use the kitchen.

Wash the hands easily with soap and baptize afore starting your kitchen arrangements. Continually ablution easily as bare like impacting the dirt can or acrimonious up items from the floor.

Re-read the cooking food method several times.

Accept all of the all-important elements. Put them from the counter.

Wash fruit and vegetables afore affable it.

use the altered colors ample to foresee aliment poisoning

use apple-pie surfaces

don't apprehend in the food

don't accumulate meat so continued from the freezer

accumulate your accessories clean

Get out all of the accessories like pans and barometer cups.

Use oven pot holders if demography aliment in and out of the oven.

Clean as you complement.

Do NOT leave pots on the stove later you are done software them.

According to the designation cooks do their Functions in your kitchen. as follows

Executive Chef:

Executive chef is the individual is in charge of the total actives in your kitchen. In ample functions, Professional Chef may attain authoritative duties by themselves and administer some chefs. Functioning, the Executive Chef or chef may both attain authoritative and assemblage duties. in the kitchen (planning, executing, training, selecting/firing). Responsible for Planning Menus (with restaurant mgr). Responsible for Recipe standardization, Has Knowledge and acquaintance in International and bounded delicacies.

Sous chef: He is accountable for in your kitchen functions after exec chef. He will take care of the menu planning and briefing in the kitchen.

Chef de partie: He is the in charge in the baking in the personnel food and brain of the office. He'll do roaster of the personnel and files of food.

Food and Drink service Department

This is sister department for your kitchen department. This division is having sensible room service, banquets, restaurants, lounges and pubs in the hotel. This section main aim is service food and beverages to visitor in the hotel. Food is done in the kitchen and beverages made in the club. They will vary types of restaurants are present in the hotel like service restaurants, Fine eating restaurants, area of expertise restaurants,

Food and beverage Manger: He is the in charge of all operations are kept in the restaurant. He'll do supervise of all personnel grooming, menu planning,

The major Opeartion doing in the food and drink service

The major procedure is serving the food and drink in the restaurant or room service to the visitor in the hotel.

Making the cocktails and mock tails before the guest.

Arrange the desks for the breakfast, lunch, and evening meal.

Making agreements for the buffet service

Communicate and co ordinate with the visitor about food and drinks.

Take opinions from the guest about food.

Housekeeping Department

This is backbone for the hotel industry. That is also one of the key departments in the hotel. The Main goal of the division is to keep the hotel premises and rooms in the hotel cleanly. The Major obligation for the housekeeping staff is to clean the full total areas in the hotel, rooms, personnel areas, lockers in the kitchen. Beside they are accountable for the decorating with the flowers in the rooms in the hotel.

The major Functions can be found in the housekeeping office as follows

Guest Rooms: housekeeping team has to check the visitor room before and after visitor arrival and departure. Prior to the guest will come in the hotel they need to clean the room and keep all the amenities in the area and check all the fittings are working properly or not. Once visitor left the hotel they need to clean again room and any leftover by the guest they have to submit in leading office division in the hotel.

Public areas: This general public area includes lobby, Fitness center, lockers of personnel, kids membership etc. the general public areas should clean regular basis in the hotel.

Linen and laundry: That is place where all the clothes will be cleansed and given to the guest and staff of the hotel as well. So this place is the primary for the hotel to keep it clean and fresh.

Front Office Department

This is the sister department for the housekeeping division. This department called public face team because once visitor involves the hotel he'll see only front office people in the hotel. This office is centre of hotel functions. They have different operations must perform in the hotel like visitor receiving, welcoming, send guest in to room and describe the facilities in the area available in the hotel.

Different Front Office folks have to perform different procedures doing in the hotel is as follows

Executive Leading office Manger: He's responsible person for the procedure happening in the Front office department. He'll prepare the work roaster for the staff in the division. Prepare the details and information of the guest.

Reception: This team will provide the information about hotel and various departments in the hotel. They'll attend the telephone calls from the visitor and answer and recommend them in the corrective manner.

Bell service: He's the responsible for the guest baggage. He'll escort the guest till the room and make clear the facilities present in the room. He'll full details of the security and safety ideas also.

Concierge: she is the responsible person for the guest complaints. She'll suggest the perfect solution is for guest problems. She'll advise the guest for the about services in the hotel means about arrange Transportation, Plan for outing, booking for the desk in the restaurant.

Night Auditor: He is the most important back office person in the hotel. He will prepare files of visitor accounts and review the revenue of the hotel regularly in the month basis.

All procedures aftermath articles and casework by alteration inputs into outputs application an 'input-transformation-output' process. Quite simply, operations are functions that produce in a set of ascribe belongings which are being used to change something, or are modified themselves, into outputs of articles and services. And even though all operations accommodate to this accepted input-transformation-output model, they adjust in the capabilities of their specic inputs and outputs.




In the same way The Taj Hotel in addition has do the same process like Input-transformation-output. Inside the hotel industry various departments are present include food and drink department, housekeeping, front office etc. The Taj hotel also has a few of the Challenges and problems facing are as follows

The different the Taj hotel has facing different challenges and problems during in the hotel.


This is one of the major inputs for the hotel industry for each section. The Taj hotel also facing with supply of materials from suppliers. Inside the positive way In the meals and beverage section as in your kitchen section inputs like fresh material means veg then they change into the food. It is going to be offered to the guest. If the guest likes the food he'll have another order and automatically income increases.


In The Taj hotel some times they may be facing about information about guest as well as employees. And they don't have proper information other hotels revenue and occupancy. Leading office staff has information about all the departments in the hotel and services available in the hotel. So Front office people can easily guide the guest in good manner. The visitor also will feel happy to come again. The hotel will get reputed guest regularly. The hotel will get nice name as well.


The Taj Hotel people say CUSTOMER IS GOD. So for this situation hotel does not have any difficulty about visitor because they may have reputed visitor. In these manner customers has to fulfill by the hotel personnel through services. After the customer pleased with the staff then customers will suggest to their friends to come to the hotel. So customer also one of the better for the hotel to increase the growth and earnings of the hotel.


The Taj Hotel provides several facilities for the clients and staff also. However, many of the staff in the hotel being uncomfortable with the hotel facelifts. These facilities may vary from hotel to hotel. USUALLY THE Taj hotel facilities include swimming pool, gym, kids club, Wi-Fi, pick up and drop, good ambience etc. The hotel income is depending after the facilities distributed by the hotel to the customers.


In the Taj hotel staff is very experience and more ground breaking people. And virtually all the staff has being since to many years in the Taj itself. All of the operation is done by the hotel staff in the hotel. Every person has their own responsibilities and obligations. Everyone has to coordinate and talk one another for smooth jogging of the hotel business. Trained Staff will work efficiently to find the goals completed in the organization.


This is major function followed in the Taj hotels. Some times there are not appropriate coordination between branches. Within the hotel premises they follow exact coordination for get process done. This is also very very important to the hotel to accomplish desired goals in the hotel. Coordination is the function of organizing, authoritative transformed humans or things plan quiet for an ambition or aftereffect to accomplish adapted goals in an organization. Coordination is an authoritative action where transformed activities of the business enterprise are appropriately modified and interlinked. In the hotel every coordination in need for employee to worker to get the task done. And in addition co ordination require between departments to departments also for the hotel.


Communication is takes on vital role available. The Taj hotel has very good communication between employees as well departments. So that's way they become top most hotels on the planet. In every department in the hotel must use proper communication between employees and departments as well. Every operation or work needs corrective communication. The advice action is complete already the receiver has accepted the bulletin of the sender. Thus advice cans action beyond all-inclusive distances with time and space.


Engineering and Maintenance

Purchasing and cost control

Finance and accounting

Sales and Marketing

Human Resource

Front office and GRE

Food and Beverage



Results and Analysis

The Taj Hotel procedures administrator is amenable on the all-embracing circadian functions in a Hotel. The procedures manager is eventually the one amenable for authoritative abiding that aggregate in the hotel runs efficiently, that the The Taj Hotel is in acceptable modification and that the hotel is authoritative a earnings. A number of the departments a Hotel Operations Supervisor oversees cover the foreground table, housekeeping, canine resources, and aliment service. The The Taj Hotel Procedures Manager is as well in allegation of authoritative abiding that the guests accept a complete acquaintance and can desire to break again. Part of the includes ambidextrous with guests together including any problems that arise

The The Taj Hotel Procedures Director position is altered from added OM fields because it bargains effectively with aspects in a hotel. This organization that the positioning can as well crossover into chump account and as well resources. Along with defective the authoritative and authoritative capabilities archetypal of OM careers, a Hotel Businesses Supervisor will as well bill to be acceptable at ambidextrous with humans and a abundant communication.

The Taj Hotel functions Manager Control buttons all the departments such as aliment production, aliment & beverages, housekeeping, foreground session again exclusively one operations Supervisor could be appointed. Operations Manager is the main one who deals with & in-charge all procedure of the company. He is amenable of objective & eye of the business. His duties are to accredit who are designed for the accomplishing of the assignment & the design of the procedures to the subordinates. Overlooks the operations & manuals the agreement in supervision the assemblage & deliveries.

The Taj Hotel Procedures Professionals are personalities who love alive with people. They acknowledge to love affair the assorted guests and accouterment for their generally assorted needs. They recognize to as well accept personality characteristics like the adeptness to conform abounding altered procedures, assay budgets, break in the action problems and multitask.

The The Taj Hotel operations Administrator is amenable for authoritative abiding the hotel is authoritative money and alive aural its allotted budget. The functions Administrator will generally be the main one to accomplish the security alarm on authoritative aliment and can sometimes complete added decisions that advice access the advantage of the hotel as a whole. The Taj Hotel functions professionals are amenable for authoritative abiding hotel guests acknowledge the best acquaintance accessible throughout their period of time in the hotel in order that they may in about-face adjudge to book addition rest at the hotel. The Taj Hotel procedures managers will accomplish decisions that they foresee will move forward the all-embracing acquaintance for friends, including hotel adornment and staffing.

Although all operations procedures are agnate in that each of them transform inputs, they do alter in an amount of ways. They are






The quantity has improved implications whether it is in a high or low.

In the reduced levels of amount, the company's businesses accept specific characteristics such as accepting low alliteration in the familiar procedures, anniversary providers affiliate performs added than one job in added words these are multifunctional, beneath strategy and top assemblage costs. In the most notable levels of volume level, the company's businesses accept its specific characteristics such agreeing to top repeatability in the accustomed procedures, there will be specialty area, systemization, added basic accelerated and low assemblage costs. In addition, it important for the business enterprise.


The variety function has its own association as able-bodied whether it's top or low. In the top ancillary of the calibration there will be added adaptability in the task, complicated, the aggregation will complete abiding to needs and of advance the assemblage amount will be high. In the event the aggregation is within the reduced ancillary of the calibration the steps will be able-bodied identified, there will be routine, standardization, and of move forward low assemblage cost.


The variant in charm has abounding implications that can be apparent from the business's characteristics. In case the aggregation is the top degrees of appeal aberration again they have alteration capacity, apprehension for what the chump ability demand, versatility, in blow with appeal and top assemblage cost. While in the added ancillary of the size, the aggregation would allow an abiding and anticipated demand, regular, top appliance of property and low assemblage cost.


The presence function which is the clue his or her adjustment through its modified stages has its implications whether it's top or low. If it's top the barter accept abbreviate cat-and-mouse tolerance, accomplishment overall by chump notion, chump acquaintance abilities are bare and real important and the accept array is absolutely high. And if it is low, enough time lag amid assemblage and consumption, there will be standardization, the chump acquaintance capabilities will not be real important or needed, the aggregation accept to accept a top real estate agents equipment and centralization.

A The Taj Hotel procedures Administrator is amenable for ambidextrous with any problems guests may agree to about their break in the hotel. The procedures Manager will allege with guests about issues they could agree to and plan with them resistant to the best quality to the both eration for both parties.

Operations management leads the way for the organizations to perform its goals with bare minimum work. The role of businesses management is to convert a company's inputs into the nished appurtenances or services. Inputs cover belongings (such as workers and managers), accessories and techniques as able-bodied as materials, technology, and information. Outputs are the appurtenances and casework an aggregation produces.

The group of communal administration activities, that are complex in success assertive products, is alleged as set up management. If the aforementioned abstraction is sustained to casework management, then the agnate group of administration activities is alleged as procedures management. Another above frigid of operating systems is to advance investments for the achievement of customer wants effectively. Inefficient use of resources or bare chump service contributes to bartering abortion of operating system.

Operations management is restless about with the use of resources, i. e. obtaining maximum aftereffect from possessions or lessening their damage, beneath utilization of throw away. The admeasurements of the use of the resources' abeyant capability are bidding in contract of the admeasurements of available time acclimated or occupied, amplitude utilization, levels of activity, etc. Each admeasurements signifies the admeasurements to that your ambient or accommodation of such assets is utilized. That is referenced as the cool of reference utilization

In all of operations management's utter and aberrant activities there is a demand to acquaint both with centralized agencies and with alien customers, suppliers and the broader community. How numerous of an branch manager's time is allocated to modified activities, and how the accent of wedding anniversary is changing. Consulting and conversing with operations agents acutely takes up an ample bulk of these operation managers' time and energy to ensure that the concrete and the assets of the position are able to aftermath the correct superior and bulk of appurtenances and casework at the appropriate time and cost, so that chump objectives and requirements can be fulfilled. Leadership and supervision of property and humans active is cardinal to the role of your operations director, which as well requires evolving the affairs costs, controlling the programs, authoritative the employees' plan and assuredly assessing the agent performance.

The Operational Supervisor needs to allow the achievements requirements of the process. The operational Administrator is amenable to recommend action operators how to perform the processes. The operational Administrator is amenable to actualize move forward achievements to abide the achievements. The Operational Manager needs to allow the success requirements of the procedure. The operational Supervisor is amenable to suggest action providers how to perform the techniques. The operational Supervisor is amenable to actualize advance achievements to abide the achievement issues that are particular during their assay of the action and Action Operator accomplishment data.

The hotel operations Manager works anon with staff, affective those to do the best job accessible and provide abundant consideration to hotel guests. A The Taj Hotel functions Supervisor will as well generally authority training sessions with real estate agents to advice them become familiar with hotel action and actuate these to advice the hotel be successful. The Taj Hotel procedures managers aren't appropriate to accept any specific educational or acquaintance record. Most beyond The Taj Hotels will appoint managers with several years' acquaintance alive in the hotel industry. Preference for jobs is approximately familiar with those who allow a amount in accommodation supervision or a affidavit in hospitality.

Conclusion and References

To conclude all it is plainly says that the Operational Management is performs very important role in the every business in the world. Operational manager is main key for complete business operations. He's the person The Taj hotel is run by the functional departments. These functional departments are only main source of the income of the hotel. In every department has different functions must perform. Therefore the manager enjoyed a vital role in the procedure in the hotel industry. The Director wills responsibility for the entire operation done in the hotel. He is the individual control and manage all businesses performed in the hotel. They follow every same operation in every hotel in all over the world. With help of procedure Management the Taj hotel make easy their functions in the business.

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