We accept

Promoting Privileges of Health and Social Care Users


Social and healthcare is currently a corner of interest for all your citizens. Some human are given birth to with disease, some are having after birth and some has only age. Age group related diseases are now having various measurements. Diabetic, dementia, frail, tumor like diseases is infecting the elders very quickly. So they need medical and individualized health care which is most beneficial served in medical and health care service organizations. In this situation all employees are needed to be trained and motivated to get this done important job.

LO1 Understand how the design and overview of services promotes and maximises the rights so users of health insurance and social health care services

1. 1 Explain how current legislation and sector skills criteria influence organisational procedures and practices for promoting and maximising the protection under the law of users of health and social attention services.


There are extensive laws and regulations that are applied and effective in the communal and health care sector in the modern times. However the most revolutionary laws and regulations about medical and social attention are mentioned below.

Modernising Sociable Services

The Modernising Public Services were printed on the 1. 1. 1998. It stresses on the general public protection, ensuring the very best quality service, option of service and supply for adult and children.

The key features of regulations are

  • Service should be provided to the individual with admiration and independence. People don't have to match their life with the cultural attention system to get their desired service.
  • People should have a say in what is his needs and how it could be attained. Services should meet the requesting issues and collaborate with the housing, education, health and social health care or any other help that are needed by the client.
  • In UK all the area of the country should be under the same service coverage and the treatment must be financed fairly.
  • Special Children that can stay on their home should have their opportunities to make a successful life like the normal kid.
  • All the receivers of the service should be assured about the personnel are well trained and the personnel should be devoted enough to uphold their commitment, high quality specifications of training. (Tudor-Hart, 2005)

To protect the people from the discrimination of gender, color, race, ethnic origins, nationality and disability there's a strong legal composition. The main pillars of the structures are

  • Amendment Polices 2003 Race Relationships Action 1976, Amendment 2000.
  • Disability Discrimination Action 1995, Amendment in force from October 2004.
  • Disability rights Commission Act 2000
  • Employment Equality Legislation 2003
  • Employment Rights Work 1996 and the Occupation Relations Take action 1999.
  • Equal Pay Take action 1976
  • European Competition and Work Directive 2000
  • Human rights Action 1998
  • Protection from Harassment Action 1997
  • Sex discrimination Take action 1975, Amendment 1982, 1999.
  • Sexual Orientation Rules 2003 (Legislation Great britain)

These will be the legislation that is the pathway of the business to work in the united kingdom. Insurance plan and the organizational practice need to be same as these regulations. UK governments put these laws in front of the visitors to make sure they are safe and assure about the interpersonal and healthcare service they intend to receive. The politics and the ministry are mainly reliant on social care and attention and the public have a careful interest about how precisely the federal government is focusing on the issues. So the federal is very genuine about social health care and health service.

Sector Skills Standards

The change of the social care workforce strategy body into Skills for Care happened in 2005, Apr 1st. This corporation is concerned about the parents and their social care. However the children issue is not kept. Another business is assigned to that matter and the name of this corporation is Children's workforce Development Council. Both of these organizations are interrelated by "Skills for Health care and Development" and its working trend is spreader not only in UK but also in Scotland, Wales, and Ireland. (www. topssengland. online/)

Skills for Health were started in April 2002 with the direct support from the four health office in UK.

In Oct 2001 The Friendly Treatment Institute for Quality was launched with an intention to provide understanding of the good sociable care practice. Cultural look after the adult and children, communal work education are the objectives of the SCIE. This federal controlled organization to help make the quality service available from the interpersonal care and attention service providing company.

Sector skills standards are preserved by these organizations. These organizations work as the various tools of government to help make the development, keep an eye on the service, examine annually and control the policy and practice of the business. Mass people's issues about the service, their reviews and the satisfaction level of their family are the concern of the organizations. To help make the best outcome possible from the communal service is the purpose of this organization. So the individual who are acquiring the cultural and health care are now feel relax and safe about the service they are experiencing and this sets the standard club even higher.

1. 2 Analyze factors which could affect the accomplishment of promoting and maximising the rights of users of health insurance and social treatment services.

The factors that can impact the achievement of the greatest possible of the users of health and social care and attention services receive below:

Problem in marketing communications:

For providing information and the service there is a vas importance of the communication skills. Understanding among the service providing company and the client is relied upon this. Sometime the customer cannot know what is best with regards to conditions. Customer sometime cannot choose the way of having the service. Business can neglect to give update service for its customers for the communications problem. Some disable individuals need special terms like sign language, body language or Braille. Legislation and the education need to be in understandable form for the customer. So the communication can look as the obstacle for the client or individual of specific service.


Some patients become ambitious for their disorder. They don't really like the attitude of the service provider plus they don't show enough tolerance to know very well what is best for her or him. Because of this situation service or the rights can be quite difficult to apply.

Culture and idea:

Patient's ethnic need can be overlooked by the health care specialist. Different cultural habits, attitudes, anticipations and beliefs are belonged to the individuals, coming from different culture and country. So not able to understand the ethnical value can look as the hurdle in the successes.

Education and income:

Asking pointless information about their income and education is used offensively sometime by the patients. Sometime the patients need pay the costs though they aren't enthusiastic about paying. (Coiera, 2011).

1. 3 Analyze how communication between care staff and individuals contribute to promoting and maximising the protection under the law of users of health and communal services.

The individuals who are having the health and social services are experiencing problem in communicating with others. Sometimes they can not understand the easy words. There may be a violent situation if what from the speaker systems will work inversely. So before working along the clients what should be chosen rather and respectfully. There are some methods of marketing communications and they are.

Awareness while speaking:

The care giver should be careful about their body language and voice build while they are getting together with the patients. To help make the patients more feel safe and healthy the care and attention giver should connect politely. The attention giver can gain trust of the patient by behaving politely.

Mentioning name:

Patient loves to know their attention giver. So care giver must express his or her name at the initial time of the conservation. Critical patient will get some relief by having a dialogue about the house town.


Care giver or doctor should ask patient about the condition of his / her. Through the questioning long sentences should be prevented. One short question at the same time is eligible method at this type of situation. Some it's very convenient to ask questions that have only yes or no as answer. (Christensen and Silvestre, 2010)

LO2. Understand how to promote the members and freedom of customer of health insurance and social good care service.

2. 1 Explain factors that could contribute to loss of independence, non participants and cultural exclusion for vulnerable people.

There are some factors that can cause loss of independence and sociable exclusion. They are dependent to service taker and sometime averted in your choice making even though the decision is approximately the patient's treatment or welfare.


Vulnerable adults or children are put through independency and public ban for their dependency to the care and attention giver. These susceptible are sometime prohibited to live on their lifestyle for lack of ability or life danger. Based on the service user's mental and health they aren't sometime not permitted to spend their money and time on own willing. So the result is predictable, they lose their minimum ability to live their own life. This also makes them insulted as they don't like to be present at any social ceremony because of their dependency.

Keeping from decision making:

Usually the patients or susceptible persons are generally not allowed to make their own decision as it could make some unusual problem. This situation creates stress among the individual and her or him become more modest.


This is the primary cause of becoming based mostly. Constraints become risk when the vulnerable person is bound o think like the standard people. So the adult vulnerable should be allowed to live their lifestyle but not all the task can be carried out by them. Therefore the individual should become aware of his own lack of ability and helped to do some daily important work. This will prevent the annoyance, dependency and the bitter taste of simple fact. (Appleby, Raleigh, Frosini, Bevan, Gao and Lyscom, 2011)

2. 2 Analyze how organizational systems and operations are were able to promote contribution and self-reliance of users of health insurance and social treatment services.

Organization can promote involvement and independence of individuals by giving training to staff, collection of reviews, monitoring and available source of information of information for each and every individual.

Empowering individuals

All the service receivers should be liked and get the opportunity of empowering their hidden potentiality. Empowering the prone can develop the product quality and quantity of the service and its own delivery. But there must be a guideline of working to participate using their potentiality. So the firm must make a assertion to the service receivers about the benefit that can be done by their empowerment.

Measurement of individual's performance:

The business should available that the staff is coping with the changes to allow them to perform well in the service. This will change the service quality and the service recipient will be satisfied than ever before. When the personnel discovers that their good effort is changing the service receiver and the business they'll do extra organizational work.

Information resources:

Employee and the service recipient should have open and free access to the data so that they can know about the issues and find a suitable solvency. All the weakness and power can then turn into a clear picture in your brain of the personnel and receivers. This can make them as the part of the group and everyone can feel their obligation to this firm. This will encourage them to get involved and work independently. (Buchanan, Fitzgerald and Ketley, 2007)

To optimize the freedom and participation there should be empowerment of needs based on cultural, physical and emotional, intellectual factors, information gain access to, confidentiality measurement, getting involved in your choice making.

  • Providing them the right: They can keep their secrets, security and safety.
  • Letting those to take risk: This may only be done following the risk diagnosis. If the chance is greater than the expectation then that can be barred.
  • Giving them the opportunities to connect and relate with anyone they like.
  • Permitting them to personalized care, responsibilities.
  • Individuals must be given chance for taking their own decision and make options for them. Decision making potential must be employed and they must have their own choice.
  • Information should be available for the individuals.
  • Every service recipient should have the to take part in their own religious and ethnic activities.
  • Providing a variety of options from which they can make choices options should be there to make a choice.
  • The service device should be inspired to handle their own problem and solve it successfully in forseeable future. (Improvement and Development Firm, 2010)

2. 3 Evaluate the tensions that arise when managing the privileges of individual to independence and choice contrary to the care provider's work to protect.

Many issues can raise the tensions while providing the service to vulnerable person. For instance patients of dementia or frail intend to go some places independently. Service provider then devote some trouble. Dementia patients may loss their path and can't go back to the expected place. So they can harm themselves at that position and their intense behaviour makes it more difficult to get them. Frail patients may loss their mindful easily and cause risk for themselves. Once the patients are for the reason that type trouble the service agency is accused of negelency. Therefore the company should prevent the patient from doing anything that can bring risk. For the reason that very time the individual has his humanitarian to live independently. So this create the tensions between your family members vs. customer, customer vs. personnel, staff vs. employee, child vs. parents, parents of a child vs. service provider and staff vs. Staff. So tensions can tolerate at the place where the right and choice are conflicting over balance. The attention company should be remember that the client's security is first than his independence. (Kizer, 2001)

3. 1 Employ a case study from a health or public care setting to recognize the level to which individuals are at risk of harm.

We presume a circumstance that Mr. S experienced harassed eight elder individuals in healthcare organizations. His customers have faced a life menace for this maltreatment. Now the risk of harm because of this abuse is explained below:

In the circumstance a 78 years of age lady pours cool water on her head. Researches shows that cold water bathtub is wonderful for normal aged people's health but it can injurious to the older people. Cold water in bathtub for the old persons can result in heart attack, choking and even fatality. Paralysis is also a byproduct if she or he survives fatality.

If there exists some sexual harassment then there may be the issue of shame. The girl must feel guilty and sorry that can force her to the suicide. The physical and mental stability can be hampered for this incident.

No provider can use power to make someone or your client to take action. He or she can only be asked or requested to do that. A 96 12 months old was forced to consume her food when she was not considering eating. Mr. S also obligated 81 yrs. old to have sherry and this can result in serious choke and the dying. This push implementation can cause vomiting and loss of appetite.

Mr. S's clients were the individual of dementia and other emotional problem so the majority of memories can be vanished and they may take their experience as the treatment. In order that is a physical and mental maltreatment. For the customers who are on wheel chair can't make sure they are safe or move quickly to a safer place. Not merely their appropriate health care was neglected but also they have experienced some hateful and regretful treats.

3. 2 Analyze the potency of policies, procedures and managerial strategy inside a health or interpersonal care setting up for promoting the management of dangers.

Organizations have their policies, procedures to run their projects effectively and to complete their objectives along with the governmental plan and laws. For instance every health care centre has some law and rules based on the expected and unpredicted dangers, safeguarding from the surprising risk, calculating and saving risk, be a part of the mistreatment free working environment, procedures of gathering reviews, leadership pattern, policy about whistle blowing regarding with the sector skills requirements. Management hazards can be avoided by the assessment of risks, style of leadership and complain operations. A healthcare must have enough equipment to take care of the patients. Early on discovering of possible harassment, picturing the personnel, complain with proper process, getting analysis from the customers, monitoring the client's financial, physical and mental health issues are also steps to avoid management dangers. (Addicott, 2011)

4. 1 Review current legislation, rules of practice and coverage that connect with the handling of medication.

There are some legislation, rules and regulations to handle treatments. The regulations are Public Health Rules 2002, Medication Misuse function 1986, Medicine Function 1968, Poisons and Therapeutic Goods regulations 2008, Drug Take action 2005, Poisons and Restorative Goods Action 2002.

According to the upcoming only a qualified individual are designed for the management of medicines to guarantee the quality of care in the attention institutions. It offers security for the admin of medication with the personal care staff and in the organization.

Doctors, pharmacists, surgeons, suppliers and nurses are capable of handling the remedies within a legal framework which is possible for the Drugs Act 1968. Relating to this rules some medications are cramped to deal, provide and handle. A licensed medication handler can only prescribe a remedies. This license needs to be renewed following a certain calendar year.

Misuse of drug function 1986 and Medicine act 2005 will be the strong law to limit the handling and misusing of drug. A supplier must demonstrate that the remedies has an honest and valid motive to supply drugs. Supplier can be assumed by judge if he has more drugs than he have licensed for.

Safe handling of the drugs is promised by the legislations, assistance and plans. (Christensen and Silvestre, 2010)

4. 2 Evaluate the effectiveness of regulations and procedures in just a health and cultural care placing for administrating medication.

The procedures and procedures can help to achieve the best consequence for administrative drugs and attention institutions. Care and attention home are run by the policies and strategies and that can minimize the threat of medication. There's a record for all the medication to avoid the dangers in future and this is done by the insurance policy of the medication administration. Side effects of the drugs are evaluated on the internet and the 3rd party reviews are regarded as most fair analysis.

Medication that are ordered will need to have some key features which are

  • Clear talked about name
  • Dose
  • Time when the drug to be administrated
  • Pattern of the supervision.
  • Reason behind the medication

For these features all drugs are used at the appropriate time. Nurses are accountable for any misuse of the remedies or any type negligence about the medicine. Hospitals use secret coded terminology for the prescription which can only just be realized by the medical professionals. That is time keeping and the care service has gained swiftness. Care homes are now having the implementation of medicinal supervision which decreases the entire death less than 7000. Every health care providing personnel hold the guideline about appropriate timing of medication dosage, medication, patient, road. The medical administration gets the only goal and that is the best consequence and service for service receivers. (Christensen, Bohmer and Kenagy, 2000)


Examples of completed orders
More than 7 000 students trust us to do their work
90% of customers place more than 5 orders with us
Special price $5 /page
Check the price
for your assignment