The effect of communication environment in workplace


Organizations today are inspired by many factors try to achieve an objective or gain a reputation. Dwyer (2005) explains that "effective and efficient communication is just as necessary to the successful procedure of any organisation". Indeed, communication is utilized frequently in almost every aspect of business, such as: in meetings, conversations, interviews, e-mail or teleconferencing. Pomeroy (2006) also talks about that successful company practice great communication. Based on some previous books study, In order to face the uncertainty change and need of company, communication becomes one of the main competences to use in office. Also, organizational communication refers to communication climate all together of organization and the use of different tools for communication. It can decidedly affect the quality of relationship and group`s effectiveness. A positive communication weather may includes many Factors, such as the climate that common trust, effective communication system, praise one another, humors, Brain magnanimous and genuine and the mentality of communication. On the contrary, a poor communication environment may is made up of many obstacles, such as personal obstacles, physical obstacles and language obstacles.


'Communication is a conscious or unconscious, intentional or unintentional process in which emotions and ideas are portrayed as verbal and nonverbal information; dispatched, received and comprehended'(Berko, Wolvin & Wolvin, 1998).

Verbal communication can be explained as a way for individuals to communicate in person or interacting people`s thoughts through words. It is an ability that every you need to develop to boost interactions and human relationships. Yoder et al. (1996) define non-verbal communication as 'all non-language areas of communication behaviour'. Some key aspects of nonverbal communication are: proxemics, artifacts kinesics, oculesics, haptics, vocalics, and chronemics.

Putnam and Cheney (1985) define communication environment as "the atmosphere in an group regarding accepted communication behaviour. "Usually use supportive and defensive communication climate as distinction for the main element factors in the communication climate (Hoof &Ridder, 2004). A supportive climate is nonjudgmental so that the other person does not feel defensive by communication. It encourages open, constructive, honest and effective interaction. Defensive climate can identify as makes your partner feel self-protective and causes competitive or detrimental discord. Therefore, the competent communicators will tries to keep a supportive communication climate. Relating to Dr. Gibb (1961) identifies six dimensions of behavior to warm up or chill the communication weather (See Appendix A). The pole of the dimensions creates a protective weather and supportive climate. They applied equally atlanta divorce attorneys small group.

Positive communication climate

A positive communication climate is vital to the people, just how to create a positive communication climate.

1. Creating the organizational climate that shared trust

There is a well-known standard bank, the professionals of the bank decentralized to the middle-level employees they can spend enough money to marketing which they need not care. Some individuals may be anxious that(Joyce E. Bono; Hannah Jackson Foldes, 2007) the employees will overspend, however in idea that the employees didn't overspend, but to maintain a great deal of customers. In contrast, some managers see the money very tight, they dread that other folks overspend, but the employees are in the dark you should seeking their own passions. In another company, the manager's office is positioned in an open hall exactly like the general staff so that every general staff can easily see what the administrator is doing. Once the staff went to buy daily office products, in addition to normal claims, the company also paid lots of additional hard costs, this move put an end to the employees who wish to get digital sham. In this two situations we can easily see that common trust for each and every member organization is vital.

2. Establish an effective communication mechanism

Understanding and trust is not clear talk, sometimes a little misunderstanding may caused never-ending trouble. There is an employee who wants to resign, but the manger said: you shouldn't leave, you are so excellent, what I did before is merely want to exercise you. However, the staff thought what the manger said is merely a load up of lays. He dedicated (Yoder, D. , Hugenberg, L. & Wallace, S. 1996) himself to work, however the earnings he gets are less than the bootlicker. The manger wish to reuse the expertise; the enterprise would like to play with their talents, but just because the indegent communication, the all get little or nothing. So establish an efficient communication mechanism is vital to a company.

3. Compliment each other

Praise is almost a well-tested communication lubricant. In this world, there may be on one who can't stand to preceiving recognition, so iinstitute of praise will be smooth sailing in virtually any communication.

4. Communicate with humours

Humours not only are the steps to harmony and a springboard for dialogue, but also a panacea for resolving the issue. The ugliest young lady in the class strolled onto the stage that goes for the Course Flower, she thought to the feminine students: Please vote for me, after a few years, you can tell your boyfriend directing at me, look! I am more beautiful than the classes rose. So, she was unanimously elected. Humour can be considered a miracle to help make the impossible possible.

5. Head magnanimous and sincere

Many enterprisers (Ali D Akkirman and Drew L Harris, 2005) prefer to amuse customers in bathing place, because that can get a closer romantic relationship with customers, in the bathing place people meet all sincerity, no one will put on airs. This is also a non-verbal indicators, lots of non-verbal alerts used by Human beings are in this objective, such as salute, handshake are all in order to talk to each other that they don't have a weapon.

6. Change the mentality of communication

With the rapid develop of the present day communication technology and information systems, the way of people communicate are increasingly more manifold. Even when two people considerably apart, communication between them will be fairly easy. On the top, The communication between people is indeed more frequent. However in fact, almost all of the communication has turned into a the surface behavior that influenced by material passions of society, that your impact can be thought. But most people in modern company insufficient a sincere frame of mind of communication. Therefore the company communicator of modern businesses shouldn't only do business operation types of procedures of communication, but also should pay attention to the hearts of communication between people.

There is such a circumstance: The management of the factory expectation that the personnel can bring espresso their own, and in order to save time, they hope the staff can drink caffeine not in coffee shops, but beside the machine. The company has been very frank and candid. Inside the staff appointment, The management acquired shown the electricity usage dining tables of the factory, the tables demonstrate that when the personnel drink caffeine in the caffeine shops, the stock will waste materials much electricity. They give this case to be able to proved prolonged work stoppage would cause loss of income. So the staff conveniently accepted the new leftovers system finally. This circumstance illustrates that within an organization, communication has its essential value. It really is need to speak to disseminate information and exchange ideas between Management and management, management and staff or personnel and personnel. Information copy between people is to speak, and the target is to make the receiver understand the meaning of information. Professionals and team leaders to convey the instructions, Co-workers Grasp the progress of work one another, no matter higher and lower layers or the same layers, each of them must take the power of communication to ensure the normal operation of collaborative work so that ensure the associates within the business can keep energetic website link with others, and the overall and promote the development of the organization.

Negative communication climate

There is an instance that presents the negative communication climate: Damian (accounting supervisor) and Jenny (marketing director) interviews with a number of audit positions of prospects together. Then they and three other department heads together to determine the final prospects, when Jenny suggested a candidate's shortcomings what she had seen, Damian immediately sharply questioned Jenny's potential to evaluation of audit skills, Jenny is natural felt very upset about the attack by Damian. Although Damian apologized to Jenny and said she was very remorseful about this matter, but Jenny has been brooding on this matter. This circumstance shows that negative communication climate can do great harm to relationships.

Even if the recipient can receive the information, various types of disturbance will limit the understanding of information. These obstacles like noise, it'll obstacles to connect, It may take place in the physical environment, or arising from personal emotions. Noise can make communication can not be entirely, or filter some of the content, or distorted information designed. You can find three types of communication disorders (Daisy Saunders, 2007): personal obstacles, physical obstacles and words barriers

Personal barriers is because of people's feelings, beliefs, or bad being attentive habits which induced communication barriers, It also includes the amount of their education, race, gender, socio-economic position, and other communication obstacles. Personal barriers often associated with the psychological distance between the people. It's very similar to the actual physical distance. For example, A speak to B with domineering build, making B very offensive. The offensive has led to the internal distance between your two.

Physical barriers relates (M. Sandy Hershcovis; Nick Turner; Julian Barling; Kara A, 2007) that the obstacles present in the environment of communication. A typical physical barrier would be that the noise suddenly shows up which interferences the chat. Other physical obstacles include the distance between people and so on. If the physical barriers seem, people will realize and take appropriate actions to compensate.

In the words of communication, Associates from different ethnic backgrounds because used to using the several mom tongue, which lead to terminology problems. It indeed can be found communication problems in a multicultural cross-cultural team. Regardless of whether team members can keep utilizing a common terms, such as British, However, for those team members who are not native to that language, They express the feeling in the team communication is often not in place. This will cause misunderstanding with other team members. Furthermore, the members damaged with different ethnic backgrounds, they could have different ideas, means of pondering and world view. Therefore the language barriers could be more evident in team.


A pleasant working atmosphere is a very important factor for highly productive team work, positive communication climate played a substantial role on enhancing the motivation of worker. Therefore, if managers can master the abilities to make positive communication local climate, and used it in their own work, then your manager can identify the behaviour is efficiency or not, and also change it effectively so that can efficient and easy to get creative successes. Positive communication local climate not only can bring to the enterprise the smooth flow of information, but provide basic coverage for the organization's decision-making and execution. All organizations should be fully aware of the importance of positive communication environment, and get rid of the obstacles obstructing, finally reached a good communication environment

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