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Training practices used in the Shell Corporation

Populations are growing and economies are expanding. The global demand for energy will continue steadily to increase. And finding dependable ways to meet that demand will be the defining problem of the 21st century. As consequence, more staff needed in the Shell company which it fulfills demand in the market. So, many ways was used by Shell to preserve more workers in company, also retrain these to be productive employee in the company.

In Shell, they providing working out they need to completely optimize their skills and potential. That's why they offer a huge range of training and development activities. Trainee can choose one or more training which provided by Shell of the next:

On-the-job learning - you will probably move both sideways and upwards through the business enterprise, building on your skills as you go

Training for recognized professional skills - either through external organizations or Shell's own considerable training services and facilities

Personal development programmed

Direction and support - from 'pal' techniques, mentoring and regular appraisals with collection managers.

In addition to these initiatives, Shell also has customized training for all of their new starters, including inductions and Shell Life. Shell Life is an extremely experiential and interactive course for graduates made to develop your control potential. The course helps participants think about their personal way and the leadership, interpersonal effectiveness and business understanding qualities they'll need if they're going to truly have a successful profession with Shell.

Shell Aviation offers a number of different courses addressing things of importance to the Aviation Industry. These include:

The Aviation Competence & Education (ACE) provides employees working in the Aviation Fuelling business with a simple understanding of all facets of Aircraft fuelling.

The course features a structured series of modules with clear concise training material, interesting video presentations, training needs evaluation and documentation, programme development, plus refresher programs and assessments. Functional exercises and assessments ensure that the data is consumed and operator skills are proven in practice. It is also offered either as a traditional taught course shipped by Shell Aviation consultants, or otherwise in some self-learning computer modules.

Train the Trainer

This three-day course provides the user having the ability to deliver for example, the ACE training in-house. The course syllabus includes communication techniques, the skills training process, remember & retention and diagnosis skills.

The Procedures Training Course

This focuses more deeply on the specifics of fuelling businesses, and is sent as a combo of class room and on-site teaching at one of Shell's worldwide facilities. Training are conducted mainly in English as standard, but are also available in other languages.

The Famous Gas Tech Course

Offers deeper perception in advanced Quality Control, product knowledge and includes more technological issues pertaining to various aviation products and their use.

The Supervising for Protection Course

Targets Aviation Procedures Supervisors, and helps them understand their role in controlling safe practices in the aviation work place.


Shell Aviation also offers competency examination tools to customers; WINGS, an over-all competency program, and CAF, an HSE competency program. Both these assist management in profiling employees, deciding which competence levels they have reached, and identifying gaps in their knowledge.

Courses are also custom designed predicated on specific customer needs and can cover all areas of the supply chain, from the refinery to the wing-tip. As impressive training methods are developed, advancements and revisions are made to the programmed and new materials produced. These are incorporated in to the refresher programmed as well as updates to include developments in operating procedures and benchmarks as they arise. This ensures that providers are always trained to the current standards.

Training systems can be purchased in multiple languages, using multi-lingual presenters and assessors. Training may be sent by Shell Aviation or self-delivered by Aviation fuelling companies with their own personnel. Whether Shell Aviation classes are delivered at the trainees' office, or at Shell training centers, the benefits are always quickly secured. Training may be supplied by Shell Aviation or self-delivered by Aviation fuelling companies to their own personnel.

Whether Shell Aviation classes are provided at the trainees' work place, or at Shell training centre, the benefits are always quickly guaranteed.

Furthermore, Shell also carries on to complement the government's work to develop and boost Malaysian individuals capital through its scholarship designed. As the business enterprise community can play an integral role in knowing this manpower necessity, Shell donate to sustainable development in the united states by improving our nation's intellectual advantage pool through scholarship. The students to continue to work hard and be motivated to succeed not only in their studies however in their future careers.

Funding from the Shell Scholarship Fund (SSF) setup by Shell Malaysia provides scholarships and incentive awards to deserving Malaysians to follow studies in approved corporations either locally or overseas. Shell Malaysia invests RM11 million country-wide in various educational assistance or capacity building programmed annually. From the amount, RM3. 4 million is allocated for Sarawak. Some 235 students from Sarawak were decided on to get scholarships and bursaries from Shell this year.

Shell would continue to partner the state government as well as other stakeholders in their long-standing educational, junior development and other community-oriented programmed which were created with the primary objective of progressing capacity building, knowledge enhancement, skill development and promoting health insurance and safety and environmental matter. Shell also works meticulously with colleges in Malaysia to regularly share information on the oil and gas industry and occupations within Shell Malaysia as well as collaborate on research programmed. Included in these are a study on dolphins conducted with UNIMAS and Sarawak Forestry Company as well as the Campus Ambassador programmed with Curtin College or university, Miri. The long term Shell Scholarship programmed has benefited many dazzling young children from Sarawak and Sabah and a number of them have become leaders in their chosen domains within and outside Shell.

Training was provided in many classes at Shell which provides students with a work-and-learn experience that compliments their classroom curriculum. This opportunity will allow them to understand how to apply theory to practice, explore job options and gain understanding of the working world.

Commercial opportunities:

Commercial Upstream and Midstream

Contracting and Procurement


Human Resources

IT/Information Management

Sales and Marketing

Supply Chain and Distribution


Technical opportunities

Asset Maintenance Engineering

Discipline Engineering



Process Engineering

Product Process Research

Production Engineering

Production Technology

Reservoir Engineering

Well Engineering


There are numerous examples, in growing and transition countries and industrialized ones, of the private sector straight sponsoring road safety initiatives. Four main regions of sponsorship have been identified: (i) highway security education and knowledge transfer; (ii) publicity and awareness promotions; (iii) enforcement; and ( iv) driver training. Whilst these four categories are the primary areas of business participation in sponsorship, it should be noted that is not an exclusive list. You can find examples of companies sponsoring road signs, or reflective markings to improve the presence of vulnerable road users and heavy goods vehicles in Central and Eastern Europe. The initiatives committed to currently, however, do not generally include hard anatomist measures. Commercial sponsorship of the four main regions of involvement is reviewed below:

For example, Petroleum companies have been determined to be a major contributor to child street security education through lots of initiatives. Included in these are resource material that teaches children about road safety, yet also fits in with the institution curriculum and through direct investment in highway protection education.

For illustration, BP developed a teaching resource pack in the united kingdom, 'Living with Traffic', that was produced to benefit primary school highway security education. Indeed, BP's own road safeness team has been touring colleges in the UK for some 30 years teaching road protection to primary university children. Indeed, Shell, because of their part, have funded road safe practices education for principal university children in Germany and founded the Deutsche Shell Youth Centre in 1950. Initially, participation involved development of permanent site traffic universities. Shell produced the traffic classes and provided equipment including, eventually, miniature cars. In addition, mobile traffic academic institutions were often provided in the form of equipment that might be taken up to, and used in, individual institutions. Deutsche Shell Junior Centre provides the equipment, and the STATE or town/rural districts fund the set up and operation costs.

It is important that publicity campaigns target regarding to regions of specific concern. For example, Shell Canada has provided training with their drivers addressing collisions with wildlife. This area of road safety was outlined through monitoring mishaps and identifying that a amount of animal attacks were being registered. To highlight the problem, Shell spent some time working with other petroleum companies and has helped develop workshops within the petroleum industry to identify methods to lessen animal strikes. 1 / 3 of Canadian traffic damages are attributed to animal strikes, and it is hoped that a reduction will lead to lower costs, improved upon profitability and trustworthiness of equipment.

As well as car and pick up truck driver training, cycle and motorcycle rider training is currently being sponsored in a variety of locations. Shell Malaysia has been associated with the Emergency Motorcycle Product (EMU) of the Malaysia Red Crescent Modern culture. Volunteers in the EMU show up at crashes and can get through traffic jams on the motorcycle where it would be impossible for a car or ambulance. In 1997, Shell aided in training EMU volunteers in defensive riding, through its Street Safety Academy. THE STREET Safeness Academy itself was built in 1991 to execute safe and defensive driving a car courses for the business's own staff and contractors. 3M have been involved with Romania in highlighting the presence of vulnerable road users, such as cyclists, through the provision of retro-reflective protection devices and markings.

Shell's Introductory Trial of Overdrive System Proves Protection and Efficiency for Operating Casing on Floating Rig possessed objective to; Perform a safe introductory trial over a floating rig of the

OverDrive system using its TorkDrive 750 HD (heavy-duty) casing operating and drilling tool, Demonstrate the ability of the OverDrive system to provide as the primary method for jogging casing on floating rigs in the future, Achieve no-incident health, safeness, and environmental performance, Avoid cross-threading of contacts, Minimize enough time required for the rig's drillers and tool pushers to become proficient in the use of the OverDrive system.

As an outcome, Shell's first OverDrive system run (also the first OverDrive system run for any operator on the floating rig/semisubmersible) was successful, with no reportable occurrences, No connections were cross-threaded, the operator's drillers and tool pushers were running up to 16 joints each hour by the third hour of operation. The value to customer are no reportable security or environmental incidents happened, use of the OverDrive system reduced operational hazards and costs through the elimination of manually run, moving equipment from the rig floor, the need for a stabber was removed, and the number of rig floor workers was reduced, training of Shell's drillers and tool pushers by Weatherford workers minimized non profitable time and expedited operations.

The success of the trial provided the operator with a proven means of preventing the dangers of manual equipment manipulation on a floating rig. This success also reassured Shell that, with proper planning and discourse, new technology can be introduced securely and effectively without reducing the well. The Shell Training Middle offers training in several areas including drilling and well operations, instrumentation and product operations. Class room at the Shell Training Middle made to simulate businesses on the rig.

For example, PS3054 SUBSEA PRODUCTION OPERATOR TRAINING-PHASE I, this workshop can be an introduction into the operation of subsea and subsea-related topside equipment. Issues tackled include an overall system demonstration, equipment overviews, and stream assurance concerns, functioning guidelines discussions, surveillance requirements, control system operation, ROV capacities and the unloading of subsea wells. Shell's 'standardized' subsea system will be attended to significantly. Training videos, computer aided training, control system simulator training, in addition to presentations by various Shell workers and equipment manufacturers' is a portion of the training tools utilized through the workshop.

The workshop is preferred for production operators or people that are involved in the operation of subsea systems. SKILL PERFORMANCE Structured PAY, upon completion of the course, successful members will have the necessary groundwork to self determine and certify at their field location the particular level II subsea functions Skill Certification Manual. An benefits of Level III matters involving site specific functioning recommendations and simulator training may also be addressed. Objective of this workshop are: Provide platform personnel with an understanding of the overall subsea system, Furnish functioning personnel with an operating understanding of operating suggestions and control sequences and Provide personnel with stream assurance knowledge as it pertains to an operating environment.

Outline of the workshop are;





V. Substance SYSTEM







Awarded MSC position in 2010 2010, Shell Business Service Centre Kuala Lumpur was included in January 2000, and is also one of six global distributed service centres of Royal Dutch Shell plc that provide a wide range of finance, accounting, human being resource, customer service, deals & procurement and it services to Shell functioning companies globally. The KL centre was the first milestone into the Group's perspective to allow the delivery of common business operations and services for Shell, at world-class functional excellence.

The Shell Business Service Centre Kuala Lumpur (SBSC-KL) is one of six global business service centres providing finance, accounting, human source of information, customer service, deals and procurement services, and it to Shell working companies internationally. These centres enable the delivery of common business functions and services for Shell, at world-class operational excellence.

Five services presently operate out of SBSC Kuala Lumpur.

Finance Operations

Finance Functions provides funding, accounting and business services to Shell working companies over the Asia Pacific and Middle East parts. The financing processes include:

Revenue: Grasp Data Maintenance, Processing Invoice and Billing Alterations, Cash Program and Allocation, Monitoring of Debts, Accounts Reconciliation and Reporting, Intra-Group Transfer Processing

Expenditure: Processing Invoices and Charge Claims, Repayment Run Processing

Record to Report

o Financial Reporting: Group and Local Reporting, Business Planning and Analysis

o Financial Accounting: Loan company Reconciliation, End of Day (Cash Forecasting), Fixed Assets

o Hydrocarbon Management: Stock Taking, Reconciliation & Valuation, Accounts Payable, Deals & Pricing, Customs & Excise, Substance Stock Accounting

Management Information: Management Internal Reporting, Variance Research, Decision Support, Budgeting & Planning

Governance, Risk & Confidence (Controls Construction): Controls Migration, Controls Confidence, Governance & Conformity, Design & Deploy

HR Services

HR Services offers a full range of HR services to Shell employees across Asia Pacific and the center East:

First point of contact for HR support and advice

Enabling effective Self applied Service Capabilities

Managing HR Data and Information

Provision of HR Infrastructure

Payroll Management

Processing of HR Transactions

Downstream CUSTOMER SUPPORT Centre

The Downstream Business to Business (B2B) Customer Service Centre (CSC) is a single touch point contact centre covering customer support order to cash activities for B2B, Retail and Lubricants business across Malaysia, Singapore, Indonesia and Hong Kong.

Contracts and Procurement (CP) helps ensure standardization in the useful management of economic resources. CP aids Shell functions and capital tasks by guaranteeing timely delivery of goods and services, to the right standards.

Information Technology

Kuala Lumpur is the global hub for a few of Shell's Information Technology (IT) activities. Its service collection includes IT infrastructure services such as Desktop, Applications Hosting, Helpdesk and Telecommunications. Collectively, these services require the support of more than 1, 500 servers and 115, 000 desktops across the group worldwide. In addition, it provides business applications support and applications development, both predominantly SAP-based.

IT runs on a really global basis, and provides an opportunity to showcase Malaysian IT skills to the planet.

Shell Malaysia today honored seven scholarships to the value of RM251, 000 to enable remarkable Sarawak-born students with impairment to realize their full potential and follow pre-university or first-degree studies at approved establishments locally. Datuk Tuan Haji Fadillah Yusuf, Deputy Minister of Technology, Technology and Development, presented the scholarships to the recipients, in the special prize ceremony performed at a hotel in Kuala Lumpur today. This special group of education assistance was created this year to mark Shell's 100th year of operations in Miri. Similar scholarships will be offered to students originating from Sabah and Peninsular Malaysia from 2011. In making the announcement, Anuar Taib, Shell Malaysia Chairman, said that the Company was proud to contribute to ecological development in Malaysia through the augmentation of its intellectual asset pool. "Education is often viewed as the great leveller. With the introduction of the special scholarships, we want to give a more inclusive education assistance designed, where the mental capacity for our job seekers becomes the only requirements for selection. While using inclusion of this group of scholarships, really is endless that no expertise with physical disabilities misses from the chance of education on account of financial inabilities, " Anuar says. Shell identifies the value of high quality education in fuelling the country's expansion and wealth, and applauds the Government's focus on improving educational outcomes to create a competitive workforce and high income, Anuar brings.

Shell Malaysia has been awarding scholarships and bursaries for over 40 years within a long-standing dedication to get the government's work to develop human capital. In 2010 2010, Shell offered scholarships and awards to the worthiness of RM14. 5million to students in Malaysia to pursue further studies at local and foreign universities.

The partnership designed that organised on March 2009, was structured by Shell Malaysia Gas & Power and the institution of Engineering and Information Technology of UMS, in cooperation with Section of Environment (DOE) and Office of Occupational Safeness and Health (DOSH). Over the last three years, over 250 students from UMS as well as UNIMAS have effectively completed this capacity building programmed, which highlights Shell's guidelines in HSE and showcases that they are applied in the workplace using real-world cases. The programmed is designed to benefit scholar engineers as they enter into the labor force, to help them appreciate the importance of good HSE methods, and acknowledge their tasks and tasks in guaranteeing their implementation.

In 2008, to be able to help develop the undergraduates' functions in Deepwater, Shell has been and will continue to sponsor a Deepwater Program Model competition in cooperation with the Faculty of Civil Anatomist. Shell and UTM are also presently looking at the possibility of setting up of the Deepwater lab. Deepwater is a challenging environment and Shell is rolling out the ability and the necessary technologies to overcome its complexity and provide access to the coal and oil that sits deeper, in dispersed reservoirs. Shell has create a Deepwater Anatomist Office in Kuala Lumpur to control the Company's deepwater projects in the region and can easily pull on its experts to aid in the capacity building of the UTM.

Training & Development initiatives at Shell can drive your job progression based on:

Professional Development


Early Career Development

Learning Programmes

Finance in Projects

Formal Learning

Informal Learning

Online Learning

The firmly believe that Fund can support Shell in building on its position and reputation as a leading global energy company. But noticing their potential as a company means continuing to draw in, develop and maintain great people in Financing. At Shell, there are committed to your ongoing professional development. Their in-house team, Shell Money Learning, provides a comprehensive Onboarding program, a broad range of formal and informal learning, networking occurrences and workshops internationally. Also, they are offer e-learning and lots of initiatives with a specific Diversity & Inclusiveness focus. In addition, Shell works a Leadership Development Framework. These development training are designed to help people who have high potential to build up the specialist skills and experience they'll need to establish themselves as older members of the business. This entire learning programmers is supported by a tailored Finance Competence Platform that helps applicant identify the requirements of his job, match them with his own competences and locate spaces for Training & Development.

Onboarding means the firm want to make sure that you feel aware of us right away - So whenever you join organization in Funding, you'll undertake a thorough 50 % day Onboarding program entitled 'Welcome to Shell'. Early on Profession Development means if you become a member of firm at the early stages of your money career, you'll be able to take benefit of firm Develop Early Profession Development programme. Key top features of this program include task rotations, development discussions and mentoring or coaching.

In other palm, Shell also developing talented young Malaysians. For Shobana Gnanam, 18, who grew up in a moderate home in Selangor, learning in foreign countries always seems such as a distant desire. Undeterred, she worked well hard and have scored straight Such as the Sijil Pelajaran Malaysia general population examination. Her initiatives have been rewarded - she is now pursuing 'A' levels over a Shell scholarship, in planning for further studies in Britain in 2010 2010. The Shell Malaysia Scholarship Awards are presented on a yearly basis to students in Sabah, Sarawak and Peninsular Malaysia. We spent over RM11 million (US$3. 1 million) in these awards in 2008, benefiting some 530 students. In addition to the scholarship awards, Shell facilitates such capacity building programmes like the joint development of a Deepwater laboratory in Universiti Teknologi Malaysia, an commercial welding course aimed at addressing a countrywide shortage in this field, an individual computer set up and maintenance course, and Practical Environmental, Protection and Industrial Guidance for Engineers (PRESTIGE) for executive undergraduates.

With the full support of Shell, employees and contractors have been assisting in many ways: like build homes for the less fortunate, run blood donation drives, take special needs children to self-development camps, trek to marginalised areas in the interior to provide clothing, medicines or household requirements and join areas in keeping beaches clean. Upstream employees had taken the spirit of the programme further by building the Shell Employees Voluntary Finance (SEVF), to respond to crises and emergencies. Staffs who sign up have deductions created from their every month salaries and the cash collected are allocated to community projects selected with a committee. In 2008, SEVF provided financial comfort of RM59, 000 (US$16, 000) to fire victims, malignancy patients, and other categories in need, with the company matching many of these donations.

In 2008, Shell was named Malaysia's most popular graduate employer of the year in the inaugural Malaysia's 100 Leading Graduate Employers and doctor job's Students' Choice Awards presented by GTI Specialist Publishers. Shell was also the most popular graduate employer in the Anatomist sector. The award is the consequence of research conducted by the GTI Group in the united kingdom, Ireland and Australia, concerning some 15, 000 final year school students. Says Vimi Venugopal, Shell Recruitment Marketing Manager for Asia Pacific: "Being successful the most popular graduate employer award is affirmation that Shell Malaysia is on the right track towards attracting the cream of the crop when it comes to interesting graduates. " Noting that the Shell Campus Ambassador (CA) program had contributed to the success, she added: "By liaising with students, opportunities advisers and academics, CA volunteers help to bring the Shell experience to life and play a vital role in improving Shell reputation among one of our own key audiences. "

In the 2008, with the theme "Small changes, big difference". With its emphasis on personal action, staff and contractors were urged to do something and make pledges to improve at least one aspect in their work that will help improve health and security. Shell Malaysia Chairman Dato' Noticed Choo Boon required the lead when he pledged to intervene on any non-complying behaviours he comes across, while also inviting personnel to stop him should they spot him committing a non-compliant work. To help monitor safety performance, a standard safety measure had been used- Total Recordable Case Occurrence (TRCF). This reflects the number of incidents of contractors and personnel requiring medical treatment or time off work, for each million hours worked. The damage rate has drop over time, improving about 23% since 20042. This reflects our efforts to build a safeness culture where all employees and contractors must shoot for "Goal Zero" - operating with zero fatalities and significant incidents.

Lost Time Harm frequency (LTIF) can be an indicator of the number of injuries as time passes off work for each and every million hours did the trick by employees and contractors. Employee's performance has been bettering since 2005, successfully halving the amount of cases per million work hours in 2006. Shell Company is a company believer of allowing employee training that increases performance. Their management's activity is to ensure that their labor force has the data, skills and behaviour that are essential for optimal performance. Employee training sorts a fundamental element of the corporate and recruiting strategy and is open to all employees.

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