In recent times call centres play a essential role in the service chain. Further they are the first point of contact for the customers. This invariably means that performance management is of excellent importance to organisations with special give attention to client satisfaction. If organisations are not successful in providing value with their consumers, there will a permanent loss for the stakeholders therefore it is vital to pay full focus on them and adopt strategies..
It is at August 1999, when Hemrajani struck after idea of retailing movie tickets online to get rid of queues outside movie theatres in India. He was pondering for quite a while as to the reasons there was no other way to find out the availability of movie tickets rather than stand in long queues. Backpacking from Johannesburg, he quit his job with J Walter Thompson, the advertising company and decided to start his own venture to provide an answer to this issue; this was how Bookmyshow..