Case Study of the YTL Firm Berhad

YTL Firm Berhad is one of the most significant companies detailed on the Bursa Malaysia, and together with its six placed entities has a merged Market Capitalization of about RM 34. 3 million as at 30 Sept 2010, the business has a total advantage of over RM45 billion. The major business holds out by YTL Firm included power technology, development contracting, property development, hotel development and management, cement manufacturing, way to obtain normal water, treatment and removal of waste drinking water, and incubating and advisory services for internet businesses. [ Francis Yeoh, YTL Firm Berhad ]

Products and Services

YTL Cement Berhad supplies concrete products and concrete products, quarry products and provision of related services to the constructions sector. YTL Cement is Malaysia's major producer of ready-mixed concrete, through its subsidiary Buildcon Cement Sdn Bhd & C. I Readymix Sdn Bhd. The company currently manages more than 50 batching plant life throughout Peninsular Malaysia. [ Mr. TG TAN, YTL Cement Berhad ] YTL Cement Berhad is also the 2nd largest cement place in Malaysia, with concrete production capacity of 1 1. 2 million tonnes per annum in Pahang; 3. 4 million tonnes per annum in Perak; and a Clinker and Blast Furnace Slag Grinding Vegetation at Westport, Klang, and Pasir Gudang, Johor, each of 500, 000 m/t per annum capacity. [ YTL Cement Berhad ] YTL Corporation also have a a lot of luxury hotel in various country. Besides, YTL Firm also bears out property development activities. YTL has built up excellent and high quality of structures such as condos with attractive and impressive designs.

Channels of distribution

This is defined as an intermediate string; each chain is passed down to another organization's product, that people finally reach the buyer or person. This process is known as the "distribution string" or "channel". Starting from the start, the YTL Company has only equipment the cement manufacturing to the whole buyer. Once the YTL Company has got the profit back again, they have enough capital, and then the company starts off to grow their business composition. They begin to supply generation, construction contracting, property development, hotel development and management, cement manufacturing, way to obtain normal water, treatment and removal of waste water, and incubating and advisory services for internet businesses. [ Francis Yeoh, YTL Firm Berhad ] They sell this product to Tenaga National Berhad(TNB), hotel, building industry, hardware store and customer. This can keep their products on the market flow and presence.

Level of Technology Used

YTL Concrete is the most significant ready-mixed concrete company in Malaysia, with over 500 mixers. YTL Concrete possesses over 70 batching crops and a fleet of 700 cement trucks, operating throughout Malaysia. [ YTL Organization Berhad ] YTL Organization undertakes IT and e-commerce technology in their business.

Organization Structure

YTL Company is handled by a skilled Board with a broad and varied selection of expertise. This wide-ranging filled with skills and experience can ensure that the YTL Corporation is under the instruction of an accountable and competent Mother board. The Directors recognise the main element role they play in charting the strategic way, development and control of the YTL Corp Group and also have followed the six primary responsibilities as posted in the Code, which facilitate the release of the Board's stewardship duties. The Board currently has thirteen Directors composed of nine executive participants and four non-executive users. The positions of the Professional Chairman and the Managing Director are presented by separate people of the Board. The Professional Chairman is generally accountable for the orderly do and working of the Plank, while the Managing Director oversees the working of the business day by day, implementation of Board guidelines and making of functional decisions. The Managing Director and the Exec Directors are accountable to the Mother board for the profitable procedure and development of the YTL Firm, consistent with the principal aim of improving long-term shareholder value. The presence of Indie Non-Executive Directors brings yet another aspect of balance to the Mother board and these 3rd party Non-Executive Directors have the experience to transport sufficient weight in the Board's decisions. The differing functions of Executive and Non-Executive Directors are delineated, both having fiduciary tasks for the shareholders of the company. Professional Directors have a primary responsibility for business functions whereas Non-Executive Directors have the required skill and experience to bring an unbiased judgement to carry on issues of strategy, performance and resources helped bring before the Table. The Exec Directors are in charge of the YTL Corporation operations and for making certain strategies proposed by management are completely discussed and evaluated, and take account of the long-term pursuits of shareholders, employees, customers, suppliers and the countless communities in which the YTL Firm conducts its business.


YTL Company objective is to earn high returns by buying high progress, knowledge rigorous companies that leverage on new solutions and then improve the value of these investments by which consists of internal and external resources. It is designed to be a service provider of smart capital, which include financial capital as well as 'real world' knowledge capital, to eliminate many of the hazards associated with new technology assets, be they technical, financial or functional. [ YTL e-Solutions Berhad ]


The advantages of YTL Company are when at a restricted resources period time, YTL Company can provide you with the amount quantity of products to customer. It is because when that time building start work get together many way and then make the resources lesser, in those days YTL Company got location to store the resources and offer to every customer.


The weakness of the YTL Company is split into many part of enterprise development, so by the controlling maybe have some small fault. Like whenever a place for develop, many staff member are dialling to as time passes the work and can give extra bonus offer, but the way is some of the employee want to save lots of more the amount of money send back to their family, so that them eat much less of food when the working time, so when got any over time chances them will battle of it. This issue makes them will over stress their body and not enough time for rest and this may cause of any dangerous automobile accident.


- The first company to expose turnkey structure into Malaysia.

- The first Malaysian company to make use of non-resource local funding to funding a high-speed rail job.

- The first Asian company to concern a Zero-Coupon Euro-bond.

- First Indie Power Manufacturer in Malaysia.

- The first non-Japanese Asian company to list on the Tokyo Exchange in calendar year 1996.


YTL is one of Malaysia's best been able companies; YTL Corporation has acquired numerous accolades and come out tops in various surveys over the years, including prizes form 'The Far Eastern Economic Review', 'Asia Week', 'CIO Asia' and many more prizes. YTL Corporation's latest accolades originated from 'Finance Asia' publication, when it was outlined under the categories 'Most Committed to Corporate Governance'. 'Best Financial Management' and 'Best Managed Company'.


Planning can best be thought as looking ahead and chalking out future lessons of action to be implemented. It is a preparatory step. It is a organized activity which decides when, how and who is going to perform a specific job. Planning is an in depth program regarding future programs of action. It really is rightly said "Well plan is about half done". Therefore planning removes under consideration available and prospective individual and physical sources of the organization in order to get effective coordination, contribution and perfect modification. It is the basic management function which include formulation of 1 or more precise plans to achieve most effective balance of needs or needs with the available resources. [ Ads by Yahoo ]

Someone has stated before, "Planning is a mental predisposition to do things in orderly way, to believe before acting and also to react in the light of facts rather than guesses". Planning is deciding best solution among others to perform different managerial functions in order to achieve predetermined goals. [ Advertisings by Google ]

Planning is deciding in advance on how to proceed, how to do and who to do it. Planning bridge covers the difference between where you want to go. It creates possible things happen which wouldn't normally otherwise take place.

In today's highly competitive business environment, budget-oriented planning or forecast-based planning methods are insufficient for a huge corporation to make it through and prosper. The firm must engage in strategic planning that plainly defines objectives and assesses both internal and exterior situation to formulate strategy, put into practice the strategy, measure the progress, and make modifications where necessary to stay on keep track of. [ Bradford, Robert W. , Duncan, Peter J. , Tarcy, Brian ]

YTL Corporation's strategy of offering "World Class Products and Services at Competitive Prices" expands across the range of its business activities, and is perhaps the single the very first thing underpinning its success today in improving shareholder value.

That is because YTL Firm using the correct way of the strategy planning process. A simplified proper planning process is shown by the next diagram:

This process is most applicable to strategic management at the business unit degree of the business. For large businesses, strategy at the corporate level is most worried about managing a collection of business. For instance, commercial level strategy consists of decisions about which business units are to increase, tool allocation among the business enterprise units, taking advantage of synergies among the business enterprise units, and mergers and acquisitions. In the process specified here, "company" or "firm" will be used to denote a single-business organization or an individual business unit of an diversified company. [ NetMBA, Business Knowledge Centre ]

YTL Corporation employs the step-by-step then only can reach until now is one of the largest companies stated on the Bursa Malaysia. The business has many resources, for example hotel, resorts, building, and etc.

Mission- Company's mission is to reason as an organization. The delegation is often manifested in the form of mission statement, convey a feeling of mission and project personnel clients commercial image. In the strategy formulation process, the objective statement pieces the way of where in fact the company should go.

YTL's objective is to earn high dividends by buying high growth, knowledge intensive companies that leverage on new solutions and provide the affordable to be one of the world-class quality products and services. Now our company is pursuing by the quest and almost needs to overstep the quest already. YTL Group Managing Director Tan Sri Dato' (Dr) Francis Yeoh Sock Ping said that before.

Objectives- Goals is a specific goal, that your organization seeks to reach, for example, a profit growth target. The goal should be challenging, but achievable. They also needs to be measurable, so that companies can monitor their progress and make necessary corrections.

YTL during the last 15 years already added directly to its success in reaching a compounded gross annual growth rate in Pre-tax income of 55%. This may shown that the company also done in this part perfectly and is not every company can done it as well, it because need to put more center on the company and fight the prospective only can get it well.

Situation Examination- After the firm has specified its targets, it begins using its current situation to devise a strategic intend to reach those goals. Changes in the external environment often present new opportunities and new ways to attain the objectives. An environmental check out is performed to recognize the available opportunities. The organization also got to know its own features and limitations in order to choose the opportunities which it can go after with an increased probability of success. The problem analysis therefore entails an analysis of both the external and internal environment. [ NetMBA, Business Knowledge Center ]

A situation examination can generate a sizable amount of information, much of which is not particularly relevant to strategy formulation. To help make the information more workable, it sometimes pays to to categorize the inner factors of the firm as talents and weakness, and the external environmental factors as opportunities and dangers. [ NetMBA, Business Knowledge Middle ]

YTL Company aspect the analysis in the industry in which the firm performs or is considering operating. It devised the five forces platform that is use for industry research. The five forces include barriers to entry, customers, suppliers, substitute product, and rivalry among rivalling firm.

Strategy Formulation- Once a clear picture of the organization and its environment is in the hands, specific strategic alternatives can be developed. While different businesses have different alternatives depending on the situation, there also can be found generic strategies that may be applied across an array of firm. We recognized the cost control, differentiation, and concentrate as the three common strategies that may be considered when determining proper alternatives. [ NetMBA, Business Knowledge Center ]We implementing a combination of the strategies for a given product; rather, he argued that only 1 of the universal strategy alternatives should be pursued. So, the YTL Company got more strong power to build-up faster than other company and be a huge company.

Implementation- The strategy likely will be indicated in high-level conceptual terms and priorities. For effective execution, it requires to be translated into more detailed policies that may be grasped at the functional level of the organization. The appearance of the strategy in terms of functional regulations also provides to identify any practical conditions that might not have been visible at a higher level. [ NetMBA, Business Knowledge Center ] The strategy of YTL Company is translated into few specific regulations for practical areas such as: marketing, research and development, procurement, production, recruiting, information systems and etc.

Control- Once applied, the results of the strategy need to be measured an assessed, with changes made as necessary to keep the plan on track. Control systems should be developed and executed to assist in this monitoring. Specifications of performance are placed, the genuine performance assessed, and appropriate action taken to ensure success. [ NetMBA, Business Knowledge Middle ]

By the way the theory and the YTL Company theory are similar same, step by step from mission before end of the controlling step.


Organization is one of the management functions, such as planning. It really is a function of the synchronization and human being, material and money, the combination took place. All three resources are incredibly important to get results. Therefore, the organization features help to achieve results that are in reality important for the operation worried. Corresponding to Chester Barnard, "Organizing is a function by which the concern is able to specify the role positions, the careers related and the co- ordination between authority and responsibility. " Therefore, professionals always want to get structured results.

Organizing function has four following steps. First is id of activities. All activities must be conducted in a question for the very first time that. For example, the preparation of the accounts, make sales, record keeping, quality control, inventory control, etc. All these activities are grouped and categorised as a unit. Second is departmentally managing the activities. In this task, managers want to bind to the departments and models or similar communities and related activities. This is divided into split units and division to the entire organization is called departmentation.

In the 3rd steps is classifying the authority. Once the departments have made, Professionals like the power and opportunity of the category managers. This gives some sort of management positions in the list of the level of activity is called. Senior management to policy formulation, the lower the guidance and management of mid-level to the foreman's supervision and management. Clarify problems in the release of the energy efficiency of the help. This helps in achieving the functioning efficiency of a problem. This helps to avoid the time, money, energy waste products, to avoid duplication or overlapping of initiatives, which helped steady the advantages of the task concerned.

And the last step is co-ordination between authority and responsibility. Relations derive from different groups to be able to achieve organizational goals toward easy interaction. Everyone knows by his specialist, she or he know they have to take orders and whom they need to report to them. An obvious organizational framework is developed and everything staff is made alert to this.

When it involves business leaders, the main aspect is the management of the organization functions. In fact, the correct execution of the organizational functions of management can make a business success or failing. Absence of audio system, relating to the management of organizational functions, the firms can easily conclude stomach up and bleeding red.

Unfortunately, many companies do not spend plenty of time to consider the organization's management functions. In addition, as it pertains to business planning and the like, short amount of time is allocated to an overview of the business, considering management features. That is crucial, a small business management training and amply trained in the functions of various organizations. Historically, these types of concepts taught in universites and colleges. However, to a sizable degree, many universities have empty at least to some extent, the training firm like the focus.

Management organizations function of the amount of many business enterprises. First, the organization's management function addresses the way the person with the organization to work together, who records to whom, group charts, lines of specialist. Many of these are workers management and organizational functions of management within the business takes that fall on.

Financial planning and budgetary considerations also belong to the organization's general management topics. Professionals need the plug and the business utilized by them during the budget out familiar. They need to understand the business enterprise of spending and budget priorities to be able to fully learn how to allocate company resources to ensure the maximum profit at the end.

Internet also will provide a amount of organizations looking for much more management functions, and exactly how it is any enterprise's overall business design of your important part of the useful information for anybody interested.

Now we discusses the top of organisation. The folks who organized organization are much better than the disorganized individuals. A similar holds true the sorted out sector or business. Managers that can master this entertainment of the business function more well in the management of the term of office location.

For example, the construction enterprise organizations must do to ensure the smooth progress of the job a whole lot. Subcontractors, construction professionals and building materials must be received by organizations for each. Scheduling prior to the arrival of equipment, the introduction of a carpenter, is counterproductive, and displaying a lack of organization. In today's situation, there is a specific order to the job, which is in any other projects the true situation. Manager who may have a staff structured to check out it and the organizations and the deal with. Managers who take very seriously functions of the organization to consistently upgrade their strategies will therefore achieve success at work.

Organizing is definitely occurs continuously. Business is most professionals' daily, each week, annual task. In today's fast-paced business world, things change speedily, the change occurred. Managers must understand that it was the structure of the flow, never change. Versatile management the capability to change course and even though essential to meet customer needs. Change is unavoidable. For the consistent changes of business experience, the business function is essential. Such as for example adding new careers or eliminate a few of the organizational change process can change the particular level and composition of the organization's business.

By the way, our research of YTL Company has indicates that group itself involves three basic building blocks. These are Job Positions, Activities, and Systems. The expansion of the business is how to arrange the development and exactly how they relate to people of each one of these subunits to form an organic complete understanding.

Job Positions

The YTL Company divides the job positions into four types, which is Framework, Authority, and Syndication of tasks, Right people and Training.

Structure -- The first thing consider is the structure of jobs in the business is appropriate for today's business and ideas for the tomorrow. Therefore, it will probably be worth doing an research of if the composition and YTL Company contains the right cosmetic and balance of job positions on it.

Authority -- Second, YTL Company examine whether each job position in the business is matched up by a level of power for the individual in that job to carry out the tasks covered within the work. In addition, the individual filling the work needs to plainly know whom he or she is to report to. [ Roy Posner, Growth Online ]

Distribution of Responsibilities -- Third, need to check whether the work duties are assigned compared to that position in all right process. Some tasks might not be included in the work, or some responsibilities might need to be put into the job, or many people may only need to be assigned to another job. Therefore, the items of each job in the company of the company is also worth detailed research.

Right People, Training -- Fourth, the job positions in YTL Company are proper allocation, as well as office tasks is to maximize the efficiency of individual positions need filled with the right people, and training to the task of each person.


Jobs, activities can be continuously improved throughout the business as well. Each improvement to a task releases fresh energy and makes the business more effective. [ Roy Posner, Progress Online ]

YTL this high-tech production companies are researching their product development activities in order to increase product and service rate to advertise, and their efficiency and product quality and service. Therefore, thorough research activities, while permitting companies to more efficiently and releasing great energy and wealth.


An organization is determined by the degree of output and regular physical exercise routine organized, standard operating procedures for the opening.

Systemization doesn't just make activities work better; it creates people more tranquil and cheerful at the job because the actions almost "look after themselves. " Actually, the happiest people tend to be in companies that contain turned most or all activities in the company into equivalent systems. [ Roy Posner, Progress Online ]

There are some systems in the YTL Company as computerized bookkeeping, email, sales traffic monitoring, sales analysis, developing, credit checking and etc. And then there are the existing systems. YTL Company upgraded the efficiency to another level.

Compare to the theories of YTL, it is nearly the same. YTL company supervisor organize the business organizing composition and the work position of the employees in the company. Besides, the manager also concern about the specialist and system in the business.


Leading is the topic of motivating employees is really important to managers and supervisors. To encourage employees, we must start motivating ourselves first. If you're enthusiastic about your job, it is much easier for others to be too. Furthermore, if doing to manage worker and their work very well, will have significantly more clearly how other folks do is their perspective.

You can make their day or break their day. As a manager, you are the most powerful element in employee's drive and morale. Your impact on employee drive is immeasurable. By the words, the body words and manifestation on face, the telegraph thoughts and opinions of the value of individuals employ. You must take the lead first. Use simple powerful motivational words to demonstrate that you value people by stating 'please' and 'give thanks to you' and 'you are performing a good job' you can make their day positive worker inspiration and morale.

Start your day right. Since, walk large and confidently. Walk around your workplace and greet people. Show the products and prospects for the day. Let the employees know that today is likely to be a great day. Of start with you, you may make their day.

For employee drive, you must make sure people know what you expect. Being a manager, you'll want clearly state down the task objectives, users needed, record dear lines and the requirements so that the employees do not received a different manage. Make certain get the feedback from the employees so will know she or he know very well what is the necessity. Show the goals and reasons for doing the task and job. Have a task or job by the middle of change, why change must tell people, inform them you know. They would like to know when they complete a task, so when you are disappointed in their results. They need immediately after the event these details. They have to work with you to ensure that they produce a positive outcome next time. Set up an everyday or weekly routine to check on and make sure the feedback happens. That is an efficient tool in building staff drive and morale.

As a manger you can continue learning and trying out new ideas for staff determination. Use whatever gain access to you have to education and training. Have an interior trainer or seek classes from another consultant, a training company or a college or university. Most people would like to learn and expand their skill at the job. No real matter what their reasons are: a promotion, different work, a fresh position or a leadership role employee appreciates your help. Encourage experimentation and taking fair risk to develop employee skill. That each person's performance development plan and execution plan to make certain you need to help them. Keep regular meeting to share information, gain ideas for improvement and teach new policies. Keep focus groups to gather input before applying insurance policies that affect employees. To effectively lead a work group, section or device, you must take responsibility for your activities, the activities of people you lead and the success of the goals that are yours. [ Susan M. Heathfield, About. Com ] Show determination by following through on your promises.

To encourage the employees, we focus on good people, lay out rules communicate and compensate them with good pay and bonuses to people who should have them. Today, people must understand why they are working hard. Every individual in an company is determined by different things from each other. On motivating people, you are surely got to engage their minds and their hearts. For instance, by exhilaration or insurance agencies productive suggestions to make others feel included. Drive is the fine art of setting visitors to do what you would like to do because they want to get it done. Everybody wishes to be a person. Finished. you as a manager have to do is to give them confidence just as much as you can.

Whether you, you are for personal reasons, but the bottom line is that almost everyone working for the amount of money. Whatever you did it: - settlement, salary, houses, profit or remuneration, money will pay by charges. Of provide housing, provides children clothing and food, send these to college and finally retirement. Therefore, equity pursuits and pay is the cornerstone of a successful company, the determination to recruit and sustain workers. To catch the attention of the best employees, you need to pay more than your average paying counterpart on the market place.

Show commitment by 'following through'' on your guarantee. Follow up on mines and review job regularly to ensure you have done whatever you will keep an attention on projects so as to mind off problems.

As a supervisor, in order that you can inspire your employees you must have positive mental attitude. Condition your mind to reject negative attitude to channel your mental energy. A committed action to positive attitude will bring about that relaxed countenance that many successful leaders exhibit.

Show disciplined to your worker by setting an example. Always arrive early for consultations. This demonstrates you are disciplined and value other's time.

Strength and courage on the face of adversity is crucial. Be determined to handle it off when facing with any troubles or problems. People will value you more if you show courage.

The leading troubles are to help individuals identify potential portion of development and to measure the effectives. It is also one's ability to deal with daily environment needs and pressure and helps forecast one's success in life including professional and personal pursuits. In addition, it helps us to comprehend the connection between feelings and one's capabilities to lead. Market leaders execute a vision by motivating, umpiring, tuning in, guiding, and persuading others.

The issues in leading are that people can proactively build up relationship with a wide network of people. To continuously articulating our vision and influencing our employees. As the head, we can umpire ourselves while others and also making a culture that sustain urgency to make the vision a reality. We are able to also constantly looking for new ideas, expanding, motivating, embracing change and welcoming opportunity.

Combined with complete pressures and the continuous need to change and change the requirements to strong authority at every degree of a business one eventual to its tactical alignment, effectives and success.

In YTL Organization, the manager led or motivates their employees in the company to attain some plan or let their staff perform in certain responsibilities. Besides, the director also led to the morale and tendencies of the staffs. YTL Company aims to help make the staffs having a high morale and good efficient while employed in the company. So that, the company only can perform well because of the good relationship between subordinates and staff. Besides that, YTL Organization led the company to accomplish their company mission and vision. By facing any troubles and problem, the administrator will find a fresh idea or certain ways to resolve the challenge or having self-assurance to fight with the troubles given.

Compare to the principles and theories, YTL company manager matter more about the performance of the employees in the business. Same as just how of leading, the director resulted in make the personnel be in high morale and positive attitude. So, the manager can led their workers to accomplish certain targets in the company.


Finally, we come to the last management process and functions. The ultimate activity director perform is handling. Manager should monitor activities to ensure that they are accomplished as organized. After estimating the near future conditions and circumstances of his company, making decisions predicated on these estimations in what work is usually to be done, the framework of associations among positions preparations determined, and people hired, trained and motivated, something may be inappropriate. While there may be great temptation to lower standards, to what is not really a solution to the challenge of performance. Alternatively, managers also have to reduce the time they were found, can't be achieved, anticipated to resource constraints and external factors of the organization standard. Therefore, to ensure that everything are going progressively as they should. Corrective options are essential when accomplishing below standard. In the event the performance is expected to be below standard, we should take precautionary action to ensure the situation will not recur. If performance is greater than or add up to standard, it pays to to strengthen the act led to satisfactory performance. A manager should also monitor the organization's performance. The looks of any significant deviation requires that the director get the business back on the right track.

Control process is cyclical, meaning it will never end. Therefore brings about control through the establishment of performance benchmarks need to resolve new problems to recognize, assess performance. Employees often view managing negatively. Due to its very characteristics, often contributes to behaviour change management control of staff expected. Regardless of how positive changes can for the business, employees can still view these negative influences. Control is both expected and retrospective. This technique is likely to issue and take precautionary measures. And corrective action, the procedure also adopted on the problem. Essentially, each person's opinion is the responsibility of the business enterprise or her control. Organizational culture should prevent a person walking from a small, easily solvable problem because "it isn't my responsibility. " Client-oriented businesses, each worker worried about every customer. In quality powered dairy farms, for example, each staff concerned about canine welfare in each of wear and tear of every device. Control is the management functions related to one another. Control based on the planning, organization and management.

Managers can use one of the three control strategies or styles, or the combo of: market, bureaucracy and clan. Each will serve a different goal. External forces replace market control. If you do not achieve the necessary control of external forces, managers can change the internal bureaucratic or clan control. The first budget and rely mainly on rules. The second is counting on to meet the commercial value of sensing part of the public needs of their workers. Self-control, sometimes called the democratic control, is complementary to the market, bureaucratic and clan control. Through training and stimulating individuals to participate in the initiative to resolve their own problems, but can cause a sense of personal ability. This power of self-control takes on. Self-management will help increase the value of organizations and individuals a sense of business. Effective control system has been in business whatsoever levels of the characteristics of control. Furthermore, this also accepted the decision of those who'll perform. Flexibility, accuracy, timeliness, cost-effective, easy to comprehend the will also appear in the effective control system. The balance between objectivity and subjectivity will coordinate with the look, organization and management.

Managers expect people within an organization to change their behaviour in response to control. However, employee level of resistance can certainly make control efforts dysfunctional. The behaviours demonstrate means where the manager's control initiatives can be frustrated. First, control is like doing offers which signify something to be beaten, a casino game between your "boss and me and I want to win. " It will also resisting control if a "blue flu" reaction to too much control. Furthermore, providing inaccurate information insufficient knowledge of why the info is needed and important leading to "you want amounts, we will give you numbers. " Pursuing guidelines to the notice, people pursuing dumb and unprofitable rules in reaction to "do when i say. " Lastly, sabotaging can be stealing, discrediting other individuals, chasing customers away, and gossiping about the company to people locally. Playing one administrator off against another it shows that exploiting insufficient communication among professionals, asking a second manager if do not like the answer from the first supervisor.

Management controls can be used to stabilize the employee performance and work environment. Control is obviously regarded as a negative terms, because the employees feel constrained. However, the benefit of everyone on the control, no control of the business would be chaos. In my own business, management and maintenance through the development of clear suggestions for the control of every employee must abide by. "Managers expect people in an organization to improve their behaviour in response to regulate. Since I and my acquaintances we are an independent contractor's work gets the power to choose their own program. Management should placed the time table into 70% or better to control the surroundings to make everyone adhere. If the builder to meet their commitments, their pay incentives and rewards. Before the implementation of guidelines, performance is low because the performance of the control has increased considerably in place.

For YTL Company the supervisor controlling the performance or work standards. It helps administrator to estimate the consequence of a task and can correcting the issues before it becomes a serious consequence. The performances of YTL Company are financial performance, sales information, production results, client satisfaction reviews and etc. Administrator measured the frame of mind and morale of working and the communication with staff and superiors. Director also need to understanding and getting along with the other people so that he / she will not enter trouble with the staff and cause the skilful employees to give up or copy. The director also analyzes the possible effects of the decisions by using the external forces make up market control. He or she must identify new market opportunities and dangers.

Compare to YTL Company, that is a little different. YTL Firm administrator control more about the performances of financial, sales, production result and client satisfaction. However, just how of handling is more concern about the employee's frame of mind, the process and just how they work in the business, the relationship between subordinates and staff. This is because to avoid the employees didn't give any contribution to the company and didn't accept responsibility with their work. Besides, it also manages the morale of employees which may prevent the disputes and disagreement of employees.


As summary, different company and manager may have different management skill. The way how a director plan, organize, lead and control through the company sometime might different compare to the true life concepts and ideas.

YTL corporation administrator plan how to achieve the eye-sight and the quest of the business. The director also analysis the problem of the business and control the employees to attain the objectives and goals.

In arranging process, the YTL Company organizes the job position and arranging structure of the business. Besides, it also concerns the system ongoing in the company like the finance division system and what they do in the business.

In leading, the YTL company supervisor led their employees to attain certain targets. The director concerns more about the morale of staff, contribution of the staff as well as the romantic relationship between subordinates and worker. With this, it could form a good environment for the worker to work.

The previous process in controlling. YTL Company control buttons their employee frame of mind. Besides, the administrator also handles the financial, sales and production of the business. This is to prevent any loss will be happened in the company, so that the company might earn big amount of earnings.

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