Company summary of ibm

IBM one of the first choice make of I. T industry which is actually related to computing, having its arm spreads to almost all dimension of technology weather it is approximately gadget or the program. IBM is world's most significant information technology company with 2005 revenues of $91 billion. IBM supplies the biggest of the following services:

IBM has committed to IT services ($47B),

IBM has committed to hardware ($24B) and

IBM has invested in rental and financing ($2B).

Approximately 329000 employees have been hired by the business and the business enterprise is flourishing in almost 170 countries.

"International Business machine can be an I. T giant now days, stretching it hands". The IBM now days provides wide selection of data storage as well as servers with enormous storage devices as well as servers secure database. IBM is currently targeting animation, consolidation which saves wide range physical assets.

IBM has also good contribution in the area research like IBM ThinkPad 750. The surroundings monitoring software was established by IBM in 1999 which includes contributed to environment management and protection. IBM's system/390 is the entire world most powerful mainframe computer. Many affordable technologies were produced by IBM like, instead of pure silicon chip, introduced a blend of silicon and germanium. IBM designed the website for Nagano Olympic winter games, the website made 650 million hits from about the world. IBM earns more profit than another nine computer firms generated altogether sales, spending more on research and development than they manufactured in earnings.

This report is targets the new strategies through which IBM survived in the competitions. This report shows how IBM states itself feasible beside of its massive procedure size.

2). Strategic Analysis:

This includes the following aspects:

Vision Statement:

IBM strives to lead the invention, development and manufacturing of the industry's most updated information technologies, which include softwares, personal computers, microelectronics, and storage systems. It translates these advanced technologies into value for its customers by giving professional solutions, services and consulting businesses worldwide.

Mission Statement:

IBM's main activity is to find answers to its wide selection of clients using the advanced technology. Its clients consists of individual users, specialised businesses, and institutions such as government, science, defence, spatial and educational organisations. IBM is a multi-tasking company that creates, develops and manufactures many of the world's most updated technologies, ranging from computer systems and software to networking systems, storage devices and microelectronics, in order to meet and react to its customer's needs. Through this mission statement IBM is striving to dynamically galvanize their props in a variety of field and trying to keep a stabilize balance between all above aspect like clients, government, educational organisation etc.

The main strategy of IBM is to deliver its quality value added services to customers by which consists of server product. And it can be divided into 4 pieces as follows:

  1. Reallocation of the resources to be able to improve its server product business, decrease the operation costs and improve the degree of efficiency.
  2. In order to pursue an impressive agenda with its clients, partners and in other relationships, and to continue refining its portfolio to accomplish higher value.
  3. The businesses contributing strategically to its portfolio are acquired.
  4. To be able to maintain steadily its leadership of the rapidly changing business by aiming on high-value innovation-based solved services while generating regular high returns on the invested capital because of its shareholders.

To gratify the stakeholders whose have high powers IBM should think about such new strategies which interest them. For instance, for the government in "keep satisfied", who have high power (legislation power) but low interest rate. To summarize, if the strategic decisions are from the benefits of the key stakeholders, that strategy might be difficult to be implemented and achieved.

Internal Analysis:

Value Chain Analysis Firm Infrastructure:

Supply-chain management in IBM, have become more complex, harder to manage and more costly to run. In fact, practically $3. 4 trillion was spent on supply chains in 2005. To address this, Supply Chain management business is being established by transforming the outsourcing practice. IBM has been supported by The Supply Chain Management (SCM) to boost costs and customer services, while decreasing overall supply chain inventory. IBM's (2006) Business Performance Management permits companies to see end-to-end processes across the business and IT systems, analysing the execution instantly against goals, and making adjustments as required. For instance, consulting services and the middleware are provided by IBM to be able to monitor and stimulate business processes, and also provide clients with real-time analysis of the underlying IT systems which perform those processes.

Organisation Structure:

  • Sales & Distribution Group.
  • Global Business Services Group.
  • Global Technology Services Group.
  • Software Group.
  • Systems & Technology Group.
  • Integrated Operations Group.
  • Innovation & Technology Group.


To eliminate repetitions or overlapping and overhead structures to operate a vehicle productivity, the integration of HRM has improved IBM's capacity to innovate by providing greater clarity of key priorities around shared goals and objectives and causes a sharper focus for the business on learning, developing and sharing of the data. Perhaps following this integration, IBM has acquired amounts of companies to enhance their capability. Nevertheless the integration issues could appear through the acquisition process that would be the challenge of the HRM, e. g. the culture conflict.

Technology Development:

IBM's research and development, procedures differentiate IBM from its competitors. IBM annually spends approximately $5-$6 billion for research and development, including capitalized software costs, focusing its investments in high-growth opportunities. IBM has some of the best technology registered in its account that made revolutionary changes through huge amount of business data transferring across the world.


IBM has development Business Partner relationships with establishment, best-of-breed Supply Chain Management solution providers. IBM provides the products and services, competitive cost, scalable and secure infrastructure along with their solutions which the customers require. Acquisitions and mergers in order to boost their businesses on the quality value products and services, IBM acquired service-related companies into the global services segment, and the software-related companies which were integrated into the software segment.

IBM integrated supply, manufacturing and logistics and customer fulfilment procedures in one operating unit to lessen inventories, improve respond to marketplace opportunities and external risks and convert fixed to variable cost. This feasibility IBM has acquired after facing a huge flexible competition by Compaq in 1982. Through this flexible and enormous services exchange system IBM nowadays possessing almost top position at market in its segment.

Key financial system/marketing and sales:

In 2005, the business realigned its operation and organisational structure in Europe to give sales and delivery team's great authority, accountability and versatility to make decisions and execute more effectively with respect to our clients. The business had broken their dimension to Asian countries in order to increase their sales; company has explored a huge profitable market In Asian specially in middle &Far East Asian countries which includes a few of the fastest growing countries' economies

(china, India, Taiwan, Hong Kong, Singapore, Thailand, Indonesia and the Philippines etc. )


Few Services provided by IBM are technology and transformation to the clients, business and invests to enhance the ability to help their clients innovate which is very a high value added and profitable process.

The service IBM provides besides of above mentioned are middleware services, outsourcing services, security and privacy services, server services and facilities services, mainframes, communications, mainframe storage, minicomputers and personal computers.

Global business services (GBS).

IBM global business services replace that which was formerly called enterprise business services and business consulting services. Redbooks are distributed by IBM and are increasingly available through online bookstores such as fatbrain. com and amazon. com.

IBM provides services basically in three categories:

  1. The more it-oriented technology services offerings like strategic outsourcing, integrated technology services and hosting.
  2. It infrastructure delivery, which is now increasingly strategic as a lever to drive productivity, efficiency and margin improvement.
  3. And offerings targeted toward transformation and high-end business value consulting, systems integration, application services, business transformation outsourcing, assist innovation, and strategic business development.

Value system analysis:

The value system of IBM is as follows:

In this value network of server products, the processor and the software providers have higher profit pool than other suppliers. Furthermore the retailers keep a high profit pool for the distribution. Therefore, IBM does not have enough profit space of the server products.

Value drivers:

Channels value drivers

Wholesalers: price, choice, quality, logistics

Retailers: price, service, guarantee.

Business orders: prices, service, guarantee.

The information above shows the primary distributors of IBM and their value drivers. Due to high buying power, IBM must satisfy its distributors.

3). Demographic Factors:

IBM is a software and computers manufacturing and developing company so the age group considering the products, information, news provided by the company lies between 20-45 years. The final results of the business will be more influential for the working group specially the IT industry.

More of the computers and the softwares produced by IBM are used by the Businesses like Mc Donald, Safeway, and many more companies.

4). PESTEL analysis:

This includes following factors:

Political factors:

Taxation, heavy taxes in the UK make the IBM server products raise the weakness on the purchase price factor, especially on the premium price IBM products.

Economic factors:

GDP, factor, the healthy economical environment with strong and stable GDP in every the regions provides a good market for the product and the service business of IBM. Although the rate of upsurge in GDP is not too fast, this disadvantage factor can be balanced by the stability.

GDP-composition by sector:

The service industry on earth contributed almost 73. 4% to the GDP in 2006. that indicated that the quality value added service market on earth is matured, and the client experience on the service would be higher or even more difficult to be satisfied.

Socio culture factors:

Population and the internet surfers, in 2006, the populace in just UK it was nearly 60, 609, 153 and according to CIA, (2007), more than half of these people(37. 6 million in 2005) were internet users. The well known about the internet indicated the opportunities of relevant product and services.

Technological factors:

Internet, a survey from CIA, (2007) demonstrates there were 6. 064, 860 internet host in 2006 plus more than 400 internet service providers in 2000. in this advanced market, the chance and competition will exist together.

Environmental factor:

In environmental factor dimension the IBM made some of the major technologies prefer to trace the elements throughout world, IBM made computers for NASA for astrology that made them to set the satellite which monitors environmentally friendly changes over the globe. IBM also added some of the brand new environmental friendly strategies which not merely provides environmental saving factors, but also cost saving factors like energy cost.


Main legal constraints for IBM are cyber protection and the chemical the use in marketing hardware (like carbon, germanium and silicon), the cress country business, forex and many legal registrations because of their business outsourcing facilities.

5). Potters 5 forces analysis:

The threat of entry:

The threat of entrants for the server was low as a result of enormous costs on the R&D, relevant supporter's products and services, manufacturing and the distribution. For example, IBM spent practically $171 million in system and technology for server product in 2005, (annual report, 2006) and IBM spent over $1 billion in Linux operating-system in 2001. (shankland, 2002)this was only the barrier on the price, there have been other barriers like technique, distribution channels etc.

Power of suppliers:

Intel and AMD, as both biggest processor provides (monopolies) in the world, have quite strong power on the chip supplying. Although the energy of suppliers might be decrease resulting from the competition between both of these companies, the wide range of customers and high cost on switching cause the buyers insufficient power to bargain with both of these giants.

However, the energy of suppliers for other low technical required material parts was lower than the core hardware providers.

Power of buyers:

The power of buyers for the server products in the UK was high because the buyer did not concentrate to the firm and the switching charges for the buyers were low. There were many product selections for the buyers, for example IBM, HP, DELL etc.

Competitive rivalry:

By 2003, the earth server market continues to show promising signs; according to IDC, (2003), the competitive rivalry on the market was becoming strong on earth. The competitors included HP, IBM, Sun micro system, DELL, and Fujitsu Siemens computers were becoming fifth leading server vendor on earth.

The risk of substitutes:

The web hosting business might be the biggest threat of substitute for the server products in the world. The features of web hosting include low priced, tech-support, easy to manage and low switching costs. Furthermore, the advanced pc might be another biggest threat to the server product. However, currently the pc cannot instead of professional server for the business uses.

6). SWOT analysis:

Following are the points included under this:


  • Advanced business performance management.
  • Good organisation culture.
  • Strategic outsourcing mergers and acquisitions.
  • High efficient fulfilment centre.
  • Flexible marketing management.
  • Creative services.

As company handling all most 95% of business task of top 1000 companies of wall street, the company involve some of the world's speediest main frame and many revolutionary technologies like speech recognition software with which you can work just with your voice, blue gene a supercomputer which is 500 times speediest than world's most effective computer and capable of several quadrillion operation per second. Through such outperforming technologies IBM is able to provide among the better back hand facilities. The newest merge of IBM is with Lenovo where Lenovo offers the outer hardware technology and IBM providing all of its latest chip facility. IBM is rolling out the wide selection of services i. e. resiliency services and business continuity, person services, integrated communication services, it strategy and architecture services, maintainer and technical support services, middleware services, outsourcing services security and privacy services, personal computers and mini computers. Now IBM came in market with its revolutionary green technology through which they can save 40% of energy cost through animation, consolidation and consultancy


  • High cost in the worthiness chain.
  • Possible acquisition issues.

Since, IBM spends much on its research and devolvement then it's earning and also have very limited supplier in market. Since company owing very sensitive place on the market, because of its massive organisation size the immediate change tend impossible.


  • Strong and stable economical market co ntext.
  • Sophisticated service market.
  • High individual consumption power.
  • Matured internet market.
  • High degree of entry barrier to the server market.
  • Wireless applications

Well, company pisses a good place on the market just with little feasible ways of market changes, IBM can hold a large share in the market. since IBM has very less count of competition In its segment; almost the star of its field, through these specifications IBM can create a monopoly in the market. The internet is one of the wide application, that is growing faster than anything on the planet, the ability is open for IBM, because IBM already in this field by providing huge data storage facilities. since, IBM is nearly created monopoly on server market, that is why it isn't easy for others to type in this field and compete over IBM, except some huge market giants like Microsoft Wireless solutions allow customers to extend their reach to clients, suppliers and employees using wireless and emerging technologies.


  • Customers may have high experience on the service.
  • Customers may have low switching costs.
  • IBM has high switching costs on the core hardware.
  • Due to Intense competition.
  • High threat of substitutes in the market.

As being one of the oldest players of its field, customer may look for change. Today's market is so flexible; IBM may face threat from small companies like Compaq for their small size they can transform rapidly with customer environment. IBM high spending than its earning on research and development can be considered a loophole for IBM. Due to very limited suppliers during value chain process, IBM can barely afford to substitute.

7). Strategic challenge/ issue:

These will be the aspects that affect the strategy changes within the management of IBM. Stakeholder expectations and interests, owners private/shareholders profit, performance, direction, government taxation, VAT, legislation, Employment Rate, senior Management staff Performance, Targets, Non-managerial staff Rates of pay, Job security, working environment and hours, Trade Union working conditions, Minimum wage, Customers Quality, Customer, Care, Price, Creditors credit score, new contracts, Liquidity, Suppliers Long-term Contract, Stable, Payment, Local Community Jobs, Involvement, Environmental issues, shares.

8). Strategic option/ future strategy/ objectives:

It is now widely understood that the way in which companies are behaving as a society is environmentally unsustainable, creating irreparable harm to our world. Rising energy prices, as well as government-imposed levies on production of carbon, has been increasingly impacting the expense of running business, making many current business practices economically unsustainable. It is becoming progressively more ideal for all businesses to act within an environmentally responsible manner, both to fulfil their legal and moral obligations, but also to improve the brand and also to improve corporate image. Environmental issues are one of the top aspects of the corporation, because the material they use is toxic in nature and the use of these devices is all over the world and in massive amount. That is why government are getting strict on these factors and screwing it up day by day with strict rules. IBM has recently begun on this champagne of green and save energy cost which worth million, of their environmental strategy IBM has save 40% of energy. This dimension is friendly to the environment as well a good sign for IBM because they are saving huge amount of energy amount.

Hungry for change:

The future enterprise is empowered to change rapidly and successfully. Rather, merely giving an answer to trends, it changes itself to shapes and leads them. To go prior to the competition, market and industry shifts are a good chance.

Innovative beyond customer imagination:

The expectations of the increasing demands of the customers can be surpassed by the near future enterprise. Deep collaboration of the relationships allows it to surprise customer with innovations that make both its customers and its business successful.

Globally integrated:

To take the good thing about today's global economy, the future enterprise had integrated. Its business has been strategically designed to be able to gain access to the best capabilities, assets and knowledge from anywhere they reside in the earth and apply them wherever required on the planet.

Disruptive by nature:

The business model is radically challenged and disrupts the foundation of competition. This also causes a shift in the original delivery approaches, proposition value, and also as the opportunities arises it reinvents itself and its complete industry genuine not only generous.

The future enterprise goes beyond philanthropy and compliance as well as the genuine concern for society doing his thing and decisions is reflected.

9). Implementation and change:

IBM gets the biggest threat before it that is global recession. The business has to find some strategy which act as cure for his or her company in this unsteady market. The main focus problems for the company are:

  • Complexity.
  • Inflexibility.
  • Speed.
  • Scale.

The antidote to complexity is transparency. Complexity can hide the truth about financial condition. This led to great uncertainty in the minds of investors and can cause irrational behaviour among players. Runs on solvent companies arise where customers cannot tell the difference between those organisations which can meet their financial obligations and those which cannot. The first treatment to future crises is greater transparency by means of better reporting requirements to the general public.

The antidote to inflexibility is insurance. Firms and individuals who want to borrow should be needed to acquire "shock absorbers" with which to withstand a loss of income, natural disaster or default. The standard kind is a "rainy day account" a reserve fund of cash a firm or individual could use in case there is adversity.

The antidote to speed is a coordinated braking mechanism. Trading in markets can be suspended, as can offer a "cool down" period where news and information can disperse, allowing panicked player to determine the problem more fully. The brakes have to be applied infrequently and carefully. If player on the market can appropriately anticipate a reaction by governments, the ball player will begin to game system.

The antidote to the massive scale of losses would be the creation of larger reserve institutions. The company must maintain a reserve that is add up to losing they has expected and creates dent to such occasion. The business must consider the another constraints like global currency slump, wealth distribution scheme.

10). Conclusion:

The information and fact available above in report, gives a brief over-view of IBM strategies and core operation via SWOT and Internal analysis which includes sales and distribution, KFS, PESTEL and Porter 5 Forces. This report also lightens the future objectives and challenges for organisation. And on the basis of above analysis the last goal of this report is to suggest some of the strategy which covers the loophole of the organisation weak points.

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