The below statement is based on two airlines in the United Arab Emirates and they are Emirates Airlines which was established in the entire year 1985 or more to now could be one of the better airlines worldwide flying to over 124 spots by functioning the latest airbuses also providing and offering the best services to its customers and Soar Dubai the next low-cost airline founded in 2008 operating about 51 spots with a fleet size of 23 by giving the travel means to fix the customers who wish to travel in foreign countries for cheap fare without additional services.
The statement shows an research of the two organizational structures about how emirates has a Tall, hierarchical organizational composition compared to that Fly Dubai has a set structure with hardly any key people and more in same par. It further reaches the knowledge of the partnership of the organization structure and its culture, the different solutions of management and command styles on how Tim Clark CEO of Emirates and Ghaith Al Ghaith CEO of Travel Dubai lead their company and the effectiveness of the style they follow.
The two companies practice of the classical approach to management is also analysed and an analysis on the different approaches to management.
The activity two which is the display is based on the knowledge of means of using motivational theories within both organizations and the mechanisms for expanding effective teamwork.
Introduction
The below report is an analysis of the two airlines, that is Emirates Airlines and Fly Dubai. It targets the organizational framework and the behavior of people and groupings within two organizations. As a trainee management specialist of emirates airlines I've managed to get information about the structure of the organization, the cultural behavior of the employees of the business as well as the behavioural problems and exactly how they are solved. in the report we identify two main people in the two Airlines and analyse how different styles of leadership have helped to guide the subordinates also to help the growth of the organization The assignment addresses a presentation which will be presented to the assessor on the deadline.
Task One
1. 1 Framework and culture analysis
An company is a composition through which individuals and categories cooperate systematically to execute business. Together with the evaluation and contrasting of the two companies which is Emirates Airlines and Take flight Dubai we can analyse the framework and culture of both organizations to get an improved understanding on the relationship between your organizational structure and culture.
Emirates is Air travel that was proven in October 1985, because the beginning up until now there are very distinctive growths that contain taken place and as of now Emirates can be an award winning flight flying to over 124 locations over the 6 continents by operating over 177 aircrafts and utilizing over 55000 employees that speak different dialects. Emirates have diversified into related companies and industries, including air port services, anatomist, hospitality services, wedding caterers, and travel operator procedures.
Fly Dubai was founded in July 2008 by the federal government of Dubai and was recognized by Emirates at the beginning stage Soar Dubai commenced functions on the 1 June 2009 or more to now they are simply soaring to around 51 vacation spots with a fleet size of 23 aircrafts. Fly Dubai can be an airline mainly based on web sales I. e. It really is mainly a web based airline where very little of conversation happens between the air travel personals and the customers. Though it is a budget flight it has an extremely high since 2009 to now they have a significant development within the industry.
Organizational Framework of Emirates Airlines.
The organizational structure of emirates is an extremely tall, alternatively hierarchical structure hence the composition starts off with Chairman, Vice presidents, Exec secretaries, Divisional VP, Senior VP, Regional professionals, Area managers, Office mind and Supervisors below that the staff reporting upwards. The structure provided below contains the primary people as well as the framework of the business more in to the passenger sales exec management until the functional level managers
Organizational Framework of Take a flight Dubai
The Chairman of Fly Dubai and emirates Airlines will be the same however it is two different organizations handled by a completely different management with few minds and the others of them in the same par.
In analysing the two constructions it is clear that Emirates Airlines has a Large organizational composition as the organization is a large global company hence the greater the company grows up the degrees of management will grow which can make the structure of the organization tall (hierarchical). When a company has a Large organizational structure there are numerous advantages. Within a tall framework we can see an extremely close supervisory control due to hierarchical structure engaged and and yes it is a far more authoritative structure as the results, the tasks and responsibilities are clearly defined. The other plus side to this structure would be that the sensible person is accountable to higher regulators therefor blunders are less as well as considered decisions will be produced all the time. However sometimes it could be disadvantageous towards the side of the employees as the level of drive may stand slightly lower that will in return have an effect on the company also another major drawback is usually that the tall framework creates an enormous communication hurdle with the very best management, middle level managers as well as the low level administrator.
Emirates group is a sizable group with many managerial levels. There are numerous departments engaged various jobs, from the departments providing the customers' needs to the engineering office as well as the wedding caterers departments and also many more. However each of them are managed by way of a department mind and reported up-wards to the middle level etc to the most notable management. Emirates airlines is not totally established online like Soar Dubai, there is a major role played out by the personnel in different channels hence regional managers, area managers, team professionals and supervisors are appointed. In the case of Soar Dubai the management is bound and also it is still a new airline that was established about three years ago.
In analysing Take flight Dubai it is clear that the airline has a flat organizational structure as there are just few key visitors to manage as mentioned above. However there are few directors as well as airport officers appointed to be sure the operations run smoothly. In flat composition have only few management levels where each level control buttons and managers a big area. The advantage of this framework is that there surely is a larger communication with the worker and employer and also easy decision making as less visitors to consult with but sometimes it might be predicated on a one person's ideas which can be disadvantageous. It becomes unfavourable in as the key people have to resolve all problems of employees and in the business and also the Lack of layers may reduce opportunities for advanced strategic management.
1. 2 Analysis of the way the structure of every company helps its culture and exactly how this relationship influences the business enterprise.
The culture is situated on how the business enterprise is done. Mainly the belief, norms, customs, principles and ideas of the employees within the business is exactly what it is made upon. A social environment should stimulate the employees of the organization to give out their finest towards the enlargement of the business enterprise performance. The culture of Emirates Airlines is a far more quality and service focused and also has a very onward -looking culture that takes into consideration the customer's requirements and makes sure the client is given out the best at all times whereas in Travel Dubai it is more of ability culture, which is all decisions are centralized around one key specific, there isn't much of an connections with the customer and the flight employees. Emirates has a far more role focused culture where the complete organizational framework has a role to play to be able to ensure each of the flights departs promptly with all booked customers with to all or any required facilities. All employees as well as the most notable management are responsible for each and every action taken.
The Tall framework of emirates works in a favourable manner in the process of decision making as many different ideas can be acquired by the multicultural group of professionals as well as the employees. When working according to a eyesight, having different ideas, having different values will lead to the conducting of business within an ethical way and in return it will improve the performance of the employees and motivate them to perform well to provide out the best.
In the situation of Journey Dubai, the airline has a more task oriented culture as the primary is to make sure the utmost amount of customers are on the trip as well as have only limited intervention with customers hence the customers welfare is not really considered. However each company's culture differs depending on top management and the employees behaviour patterns. Travel Dubai has few key people and out of which the Owner of the airline is the same as emirates but the civilizations of both organizations are completely different. One which is Emirates Airlines, a person service oriented flight that machines customers to the best by offering various different comforts and extra benefits to be able to and make the client feel good, to satisfy the client for the purchase price paid and to retain customers for the long term. The other is Travel Dubai which really is a budget flight in Dubai for customers seeking a travel solution for the cheaper fares, in this air travel the customers aren't given additional benefits the culture they impose is the fact that anything is money even the meals on board should be bought even the essential baggage allowance is also charged for separately nevertheless they give out discounted prices for customers with less budget. However there are a few similarities in the social areas of both airlines, that is both airlines are impressive, they are filled with people with new ideas and experiences both airlines have a very friendly background. There is also created a challenging culture.
Emirates manly have three main intentions of how to behave in the organization in order to attain the ultimate goals and aims of the business.
Challenge Conviction - Here the employees and professionals are influenced by the culture of the business which all employees should adjust to which is to simply accept any challenging situation which come your way. For your the employees should be
Curious, Brave, Imaginative
Pioneering, Innovative, Ambitious
If the organizational framework supports the business culture you will see good improvement available performance and and yes it will motivate the employees in lots of ways as they have a idea on what is expected and how the company works.
Anticipate and Exceed Customer Objectives - This is other ways that the client focused and service focused culture can be presented. For this the staff has to act accordingly with the aid of the management.
Cosmopolitan, Visionary, Empathetic
Human, Intelligent, Hi-tech
Have a 'Can-Do' Frame of mind - the frame of mind has been created among the list of employees that anything can be done. The business has a very positive culture hence all employees are encouraged because of it to work to the best of the ability.
1. 3 What each company does indeed in order to recognize and solve worker behavioural problems
In each company there are issues that are unique to the employees job role accordingly these problems must be determined by the supervisor and should be communicated to the management and make sure decisions have been made to make these problems minimal.
In Emirates airlines the key control point is Dubai however each stop in various countries has their own problems, sometimes it could be common problems. Considering Emirates Colombo station, they identify problems insurance firms meetings weekly to discuss issues that contain arisen during the week, and solutions receive for these problems by speaking about with the relevant management. The employee's attitude towards work is also important. Some employees have issues in performance promptly for his problem deadlines should get in order to be sure the job is done promptly. Another problem is that if there is a job that should be completed the personnel will hold out till the supervisor instructs them to do so where as they should be advised to make certain no work is within pending position.
Some of the key issues that might be common within an organization
Unethical behaviour- this can be described in a number of activities of employees
Theft to disclosure of confidential information to the misrepresentation of products and services, "
These types of issues are serious as information is conveyed incorrectly and also there may be financial deficits for the company. There are contracts which may have been signed to be able to make certain of the integrity of the employees carries on in the foreseeable future. .
Time Management - the other problem is on well-timed performance. Whenever a reservation is made and it is not issued promptly the customer will be lost. Employees and time put in for personal issues should be plainly communicated so that employees know whether they can answer texts and personal e-mails during work time. Employees also have to manage their time prudently as it pertains to relax and lunch breaks as well as addressing focus on time. If a worker is not taking care of that time properly, the company finally loses.
Fly Dubai is an Airline that directly deals with the clients online by having a website. The clients do not have connection with the employees or management but there are always a set of employees and managers who work behind the world. In cases like this also these discussed problems will come up hence the with good communication, supervisory and also figuring out the advantages and weaknesses of the employees it can help the management to resolve the staff behavioural problems amicably.
2. 1 Efficiency of the authority styles
Leadership is the glue that holds all elements in a team along. Good leadership has the ability to transform and encourage both individuals and communities. Emirates flight being one of the leading airlines in the world has many people behind its success and out them Tim Clark as the CEO has a visible role played in order to manage the organization with the instruction of the chairman His Highness Sheikh Ahmed bin Saeed Al-Maktoum. In analysing Tim Clarks leadership patterns we can see that he has the qualities of the Autocratic, where he has to control to the management below in a situation where an instant decision must be taken and Democratic when in times that he must communicate with the rest of the composition to make important decisions. He also offers qualities of your dynamic leader, somebody who looks as each situation in different ways and adapts to the chargers. Being a leader he is quick thinker and a wise decision maker.
Tim Clark is a head who is filled with innovative ideas, integrity, commitment, openness and magnanimity. Whatever he will is performed with great enthusiasm and love for the company and the employees. He is a CEO who makes sure that all employees are cared for well. Many new ideas and innovations have been initiated from him; eg the thought of re-launching the brand to hello tomorrow and which makes it a lifestyle brand, handling some issues related to the A380 aircraft order. He is somebody who is not hesitant as it pertains to taking risk. He does not follow any traditional means of conducting business but a guy with a business mind, who'll lead the employees to be easily determined by the changing world, development and upcoming work at home opportunities that will enhance the business development and bring success to group as a whole.
(article Group world )
In analysing the command styles of Ghaith Al Ghaith the CEO of Journey Dubai, it is clear that he's a very democratic leader; decisions are created by firmly taking ideas from other professionals. Within a short while period journey Dubai has succeeded in capturing the market looking for travel solutions. Ghaith Al Ghaith is an extremely innovative thinker, a head powered by the vision to be a low-cost and reliable connect to key destinations around the world. Over all an extremely understanding, brave, obstacle accepting and a leader who is feels that nothing is impossible
"Over the course of my career I have realized the secret to success is team work, focus on detail, devotion and tenacity to travel the extra mile. Learning this from the first periods of my job has stood me in good stead for where I am today"
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2. 2 Just how do both companies practice the traditional method of management?
Management in every business and organizational activities is the take action of getting people together to perform goals and objectives using available resources effectively and effectively. There will vary approaches to management, Classical method of management is principally concerned with increasing the efficiency of personnel organizations based on management practice which were and end result of careful observation. In Emirates the y focus on an internationally standard that is if any customer telephone calls any contact centre on the planet they will be handled in the same way as all the station mainly some of the things are done in the idea of "one easiest way to do the job" but when situations are unique then your approach differs.
In emirates they identify the employee's capability of doing each job that is been allocated to them and on that they create a standard method of performance for every single job, the employees are given standard educational trained in Dubai on the machine and the how to handle the customers as well as the release and background of emirates as an organization. They also evaluate about how the employees perform their job and when there is an improvement and an improvement in business practice. In substitution for good performance and motivational purposes the employees are loved and compensated.
Fly Dubai uses the traditional management methodology only in your choice making process where they emphasise on the purpose of providing the travel solution. Since Journey Dubai is dependant on web sales the management uses traditional approach in an exceedingly minimal way however the idea they impose is the fact the best way of doing business is through the web since they are a new airline and young to the industry they try their best to grow around they could.
2. 3 Evaluation of different methods to management employed by both organizations
Both organizations follow several management techniques as some of them change with respect to the situation, when we say Classical methodology is emphasises on the organizations formal structure, specialized requirements and group of concepts and in both companies we can easily see the formal framework and also the principles how everything is done. There is a rule for everything and a standard way that things are done.
Eg-
forecasting and planning - looking at the future and pulling up action plans
organizing - building up the materials and human composition of the undertaking
commanding - keeping activity amount personnel
coordinating - unifying and harmonizing activity and effort
controlling - making certain things conform to guidelines and instructions
The Human Tool perspective to management recommended that jobs should be made to meet higher levels needs by allowing staff to utilize their full probable.
In the Individual connection point Emirates uses tack tics like Better treatment, need for recognition, better wages and bonuses, marketing promotions and acceptance to the employees to the level that it's needed in order that they are easily motivated to get the job done in a far more positive sense. The employee's public welfare is looked in to at all times, there exists high job security as well as medical benefits.
In Journey Dubai they treat all employees equally and opportunities receive to everyone, the employee's ideas and new improvements are used to consideration. Individuals working under fly Dubai is motivated by the secure working environment, income share salary and other benefits. In addition they make sure that the employees are problem free from any aspect at all times as if any personal problem it will affect the performance of the employee.
The contingency approach to management is an extension of the humanistic perspective which is dependant on the theory that within an organization there is no one best way in the management process (planning, organizing, leading, and controlling) to successfully resolve any personalized circumstances; because organizations, people and situations vary and change over time. Thus, the right thing to do depends on a complex variety of critical environmental and inside contingencies. Within the airline industry a lot of things depend on the customer needs and wants hence many situations change from one customer to another so depending on the kind of issue the solution depends and this strategy is common in both airlines.
Conclusion
We can conclude stating that Emirates airlines and Fly Dubai two distinctive airlines as Emirates is a typical flight and the other is a low- cost carrier. Yet, in the research on the organizational buildings we recognized that Emirates has a Large structure where there is a huge range of employees in the managerial level appointed and given the obligations of certain specific areas and Take a flight Dubai has a set framework with few key people. The survey consists of behavioural problems within the business and the alternatives and also the leadership styles of the CEO's of both organizations. Predicated on the last few analyses we are able to understand different approaches to management.
