KFC is one assistance company that people also know as Kentucky Fried Chicken breast which is one of the very famous chains of fast food restaurant. In Malaysia, Singapore and Brunei, it surpasses 540 outlet stores. The founded of Kentucky Fried Rooster was by Colonel Harland Sanders and presently KFC is one of the most significant businesses of food service in world. KFC is a part of Yum! Brands, Inc. , the world's most significant restaurant company in conditions of system restaurants, with an increase of than 36, 000 locations surrounding the world. The company is ranked #239 on the Bundle of money 500 List, with earnings in excess of $11 billion in 2008. KFC was attained by PepsiCo in 1986, it had grown to around 6, 600 units in 55 countries and territories. In 1997, pepsi Co spun off their restaurant business such as KFC, pizza hut and Taco Bell into a new company which called as Tricon Global Restaurants, Inc. The Colonel has multiply his business food industry currently to over eighty countries in world. The business enterprise of KFC most important most is the food made by chicken breast like the poultry nuggets, fried hen, chicken burger etc. Nowadays, people all dash because of their life and work, so junk food restaurant is their choice to fulfill their demand to full the stomach. So, there has been the challenge as called as competition between fast food restaurant such as KFC, Mc Donald, and Marry Brown are the famous fast food selling in Malaysia. The competition happened because they have the same goal and characteristic. They are supply the quality goods(food), serve customer quickly but efficient and effective. The packaging of the meals also attractive and the surrounding of environment also clean and comfort for customer to presenting meal. Besides that, KFC provide a line of dishes and desserts such as ice-cream, salad and potato wedges and so forth.
KFC VISION MISSION AND PRINCIPLES
http://www. kfcholdings. com. my/Images/Content_s1/subtitle_vision. gif
To be the primary built in food services group in the ASEAN region providing consistent quality products and excellent customer-focused service.
http://www. kfcholdings. com. my/Images/SubBullet. gifhttp://www. kfcholdings. com. my/Images/Content_s1/subtitle_mission. gif
To maximise success, improve shareholder value and deliver ecological growth every year.
http://www. kfcholdings. com. my/Images/SubBullet. gifhttp://www. kfcholdings. com. my/Images/Content_s1/subtitle_principles. gif
The KFCH ideas are designed from the Yum! Dynasty Model and are known as the KFCH Dynasty Model.
History/ Milestone of Kentucky Fried Poultry (draw out)
1930
Harland Sanders began his business in a tiny front room of a gas stop in Corbin, Kentucky. The motel/restaurant name is The Sanders Courtroom & Caf.
1939
A fire damages The Sanders Court & Cafe Nonetheless it was rebuilt and then reoperation again.
The pressure cooker is presented. So Colonel Sanders able to fried chicken more faster.
1940
Original Secret Menu of Kentucky Rooster was created.
1952
The Colonel commences to increase his fowl business by vacationing from town to town.
The Colonel accolades Pete Harman of Salt Lake City with the first KFC franchise. A handshake arrangement stipulates a payment of the nickel to Sanders for every single poultry sold.
1955
Sanders sell the service station that he receives his first public security look for $105. After paid all the obligations owed, he's practically broke, bankrupt. He decides to sell his Secret Menu to restaurants.
1957
Kentucky Fried Fowl first sold their poultry in buckets.
1960
There have total 190 KFC franchisees and 400 franchise units in the U. S. and Canada.
1964
Kentucky Fried Chicken has more than 600 franchised outlet stores in america, Canada. The first overseas outlet situated in Britain. Sanders sell his interest in the U. S. company for $2 million to several investors headed by John Y. Dark brown Jr. , so KFC now co-operation.
1966
The Kentucky Fried Rooster Corporation goes public.
1969
The Kentucky Fried Poultry Corporation is detailed on the New York STOCK MARKET.
1971
More than 3, 500 franchised and company-owned restaurants are present in worldwide when Heublein Inc. acquires KFC Firm.
1976
An independent review rates the Colonel as the world's second most recognizable star.
12/16/1980
Colonel Harland Sanders passed on. Flags on all Kentucky point out buildings take flight at half-staff for four times.
1982
Kentucky Fried Chicken becomes a subsidiary of R. J. Reynolds Industries, Inc. (now RJR Nabisco, Inc. ) when Heublein, Inc. is bought by Reynolds.
2002
Tricon Global Restaurants, Inc. , the world's most significant restaurant company, changes its commercial name to YUM! Brands, Inc.
2006
More when compared to a billion of the Colonel's "finger lickin' good" chicken dinners are offered annually in more than 80 countries and territories around the world.
2007
KFC introduces a new recipe that keeps the Colonel's 11 herbs and spices and finger-lickin' flavour, but is made up of Zero Grams of Trans Body fat per serving thanks to new cooking engine oil.
2008
KFC change it out icon. KFC replaces Sanders classic white, double-breasted suit with a red apron.
2009
Kentucky Grilled Hen has less energy, unwanted fat and sodium than KFC Original Menu.
MARKETING Mixture (FOUR Ps)
PRODUCT PRODUCE BY KFC
The good (food) has been provide or produced by KFC are shopping goods which under consumer goods category, that promoted is to fulfill consumer desires and needs. The special and the many product of KFC is providing or made by fowl. The famous of the KFC is fried rooster with its own secret recipe; the chicken can fried with unique recipe and other flavor. Beside fowl, KFC also provide other product example potato wedges, burger, carbonate drinking water, and other foods. The quality of their product will be to keep and improve to make it better and fulfill nowadays consumer preference.
PRODUCT DIFFERENTIATION OF KFC
KFC also produce other product apart from chicken, and they will improving the existing product, example KFC improve their can be found product, Kentucky Fried Chicken into varies kind of favorite example spicy favor hen, curry favor rooster and dark-colored pepper favor rooster, and KFC also expanding new product other than Kentucky Fried chicken like mashed potato, burger and so on, it called as product differentiation, imply that they creation a new product change from existing products to draw in more consumer.
PRODUCT LIFE Pattern AND PRODUCT LIFE Circuit EXTENDING
The product life pattern which the natural process of product begins, commence to increase, mature and decrease and die. The meals of KFC fried poultry about to reach decline stage but still not decline since it has many rival although alternative product competition, brand competition, and international competition. The product could also stand for long because of the power consumers to support it. Besides that, KFC also use many way to stretching the product life including the reintroduction, create the new and many favorite and show for their product. Example, the fried poultry with original menu taste, but KFC also intro various other flavour like spicy and dark-colored pepper chicken to extend it product and to improve efficiency. Packaging of KFC is the red and white paper bucket it uses for much larger measured order of fowl and has come to symbolize the business was originally created by Wendy's restaurants, and creator is Dave Thomas. The paper presentation use because of this it can help to keep the fowl crispy by excess from moisture content. The presentation also for add convenience to consumers and help getting and promoting the merchandise to consumers. The packaging also helps to provide information about their company brand, the product ingredients and so forth to consumers.
Target Market and Market segmentation variables
Target Market
KFC targeted city people somewhat than people out of city because people in city more concern about the quality of food. Besides that, city area is more popular than non-city areas because the population is much greater than non-city areas. In case, KFC is consider as very costly good to acquire for low income people which their income is not as much secure as city people. The other reasons that city people is targeted because the syndication of product to the customer is much simpler to resolve, because the transportation is more convenience them because city highway are more flat compare to non-city area. After that, city people heads are more versatile and always looking for change so they suit to be the demand of market. KFC also arranged young people as goal because nowadays teenagers very willing to take pleasure from the food rather than old technology. Thus, many KFC locations are near school, college and work place.
Geographic Variables
This variable is talk about the segmentation divides market segments into certain areas. It is meet up with the need with the merchandise of specific market. KFC retailers and shop all almost are in posh or locations area, so the cost for this is will be high. The expenses are such as rental charge, electricity and water charge and also salaries pay to employees. Therefore the cost will cause them make no high gross earnings because the price very high if indeed they sell their product in higher price. But they targeted the center and higher income family and folks, so they will push up the price to make more revenue, because the center and high income specific can pay.
Demographic segmentation
They use the statistical examination to subdivide the population according to quality such as get older, gender, race, job and religion. KFC divide the market on demographic basis in a number of ways like get older of human population, they targeted this group between 6-65, gender they targeted is both male and female, family size they targeted all kind of family size, include one, nonetheless they more prefer to market their product to big family rather than small size family because more product heading to market. The income position they target for everyone and income is about RM800 above. That is no time limit for the buyer of KFC, it is concentration to all individual in society. However the major customers will be focus on to young people or any office workers who hurry because of their times. The gender focus by KFC is both male and feminine and they aim for whole family alternatively than sole person to having meals in their restaurant.
Psychographic variables
It is dividing market into different group predicated on cultural activities, lifestyle or personality attribute. It really is divided market in basic ways of psychographic parameters like upper and middle class, personality is not specific and lifestyle is ambitious and authoritarian.
Economic factor
The income receive by family members is the top key to KFC to targeted which classes of consumers will be targeted. In the first stage, they will more give attention to the upper classes but gradually in addition they will turn into focus the center. It'll be estimated to the product like and dislike by consumers toward the pricing.
Price
Price is the total amount need to pay when purchased something and it also is a total value that consumer use for exchange the merchandise. The purchase price will be set for every product like the value of group of dinner food or the price of group of fried poultry.
Price Strategies
The price strategies used by KFC was price skimming. Price skimming means put their product's prices above the market price. The main objective of doing this is to increase profit rather than market talk about and to cover the expense of creation. They use the strategy of rates above; they believe that their products are quality than other rival so they push up their price, because in people assumption, they feel that the higher the price of the product, the grade of the merchandise will higher.
Promotion
Every company will promote their product in order to let people know the lifestyle with their product and everything good about the product. Nevertheless, KFC is also doing a similar thing. Promotion is the technique used by corporation to let certain course of people know more about their new product. The type of promotion utilized by KFC were advertising, sales advertising, public relations, incidents and experiences and even coupons, discount and bundled plans and sponsorship.
Advertising
KFC will advertise their new product in radio, television, billboards, flyers, and sponsorship, voucher and contest. KFC regularly promoted Colonel Sanders licking his hands and talking to the viewers about his magic formula menu in 1960. Although Sanders loss of life in 1980, KFC still continue and used him in branding and advertising. Reminder advertising is also used by KFC. In any way related to KFC we often can observed a phase, that is "finger licking good. " This period function's is to awaken KFC fan and reminded them their feeling and tasty at their eating previous time. Thus, this may attract these to come consume in KFC again. In India where chicken breast lovers are lots abound these advertisements presenting normal people hook up instantly and produce a hurry at their outlets. Using the next methods KFC spreads its note of finger licking good fowl.
Sales Promotion
KFC also offer voucher which voucher holder will receive a certain amount ratio of discount in certain products. Example, KFC Jom Jimat Afternoon Cravers have a 10% off on 3 covering tea or Fizzberry Freeze. In certain time, the house will receive some catalog which is from KFC. The catalog always stated the price tag on new product, the info of that product, place available, and something else.
Sponsorship
Sponsorship is another tool to bolster image and popular of group. KFC had become the sponsor of the Australian Cricket Team and the colonel logo is seen on the uniforms throughout the matches. Once people start to see the logo, they will think about KFC.
Contest
KFC is currently arranging the Colonel's "Doublicious Two times" Contest. All participant should do is setting up a likeness to Colonel's Sanders. Thus, KFC is slowly but surely promote their product because once they creating Colonel's Sanders, they'll automatically think about fried chicken breast of KFC.
Price Competition
The competition of KFC obviously is various fast food restaurants like MacDonald. KFC and MacDonald offers almost the same types of fast food like fried fowl, burger, soda, France fries and else. Normally competition will certainly reduce their price when other competitor did the same thing. The main product of KFC is deep-fried chicken. Because KFC received its own magic formula receipt in frying the chicken breast, thus it can put higher price to the hen. The price tag on other product is pretty much same as McDonald.
Cost base pricing
KFC places their product price in various view. They take up the cost base price strategy. The price tag on their product already included federal government taxes, service taxes, and exercise responsibilities. So, they product will be established higher price which suit the mark market and the standard with their product and also to cover their cost such as adjustable cost
Place
KFC create its business place in order to make transfer among customers. Besides that, KFC also provide "free home delivery" which deliver their product-chicken, French fries, burger and else to office or house. This is a highly effective way to copy the product to the client. Customer will feel very convenience in this chaotic lifestyle which customer can save times and easy to get the food. Besides that, KFC also offer different price to different classes in order to appeal to all classes of individuals. This is really create economic convenient for the clients. KFC is actually show up in the first channel which is direct channel from producer right to customers. KFC act as a maker and it sell their product at exactly the same time when the product is produced.
Human Resources Policies
Human resources regulations are something that uses to perform more perfect output. KFC human resources policies provide instruction to staff even although worker is new or old. In addition they will have an exercise employee to execute better in their working area. Besides that, human resources policies provide leadership idea also using to perform better. It also provides operational structural to employee to let worker to know about their firm daily operation.
It also supplies the best environment so that staff working inside KFC restaurant can offer the best service with their customer. If its environment is good, employee will be encouraged to perform better. Besides that, human resources policies will implementation the majority of the important insurance policies to staff. Example, recruitment, training and development are those aspects that are essential in human resources policies.
Recruitment refers to the process of attracting, screening, and selecting the most suitable people for employment for the precise position. Recruitment is the process of choose the suited person to filling up a vacancy. Successful company is the fact company growth speedily and there's a lot of individuals who want to work there, and then there is an easier recruitment for those companies to filling up the vacancy.
Training is the procedure that needs to make their worker to be a better worker in their working area. Those employees that require in KFC restaurant is those have determination to learn. Training is the procedure where employee upgrades their knowledge and skill to perform a faster and effective service.
Development include of counselling and guiding. It can help to improve for those mistake and help increasing performance, it also help worker to learn about previous error and as an aware of remind them don't make the same mistake.
Recruitment and Selection Process
Recruitment is the procedure where the process of appealing to and selecting the most suitable people to be the worker for the precise working place. Recruitment is the primary process to filling a vacancy. If there is a scarcity of employee using working area, you will see recruitment with the area. Recruitment strategy can provide worker high quality options such as prospect of advancement, company reputation, advantage bundle and salary scale.
KFC insurance plan is to employ the employee who'll work within for an extended period and loyalty to KFC so that there will be less recruitment process is need. In the others hand, KFC insurance plan also need those who have willingness to learn. Determination to learn is to most important conditions to build a most successful people. Those people would want to learn more to improve and make them more valuable.
Therefore, in the recruitment process, human resources personnel will compare the value of the worker that they need and compare with those people who want to work there is that they are matching the condition that they want for their employee.
Internal recruitment
Internal recruiting is the practice of considering present worker as candidates for job openings. KFC believes that with the campaign from within, it'll encourage employee to perform better on the jobs.
External recruitment
Even promoting the careers within the business, there will also have other recruitment such as corporate and business with universities such as you will see internship for a few of the amount program, when university student is having their level program, you will see some internship for those program that they are taking with working in the company. In the other hands, there will likewise have recruitment through internet like post their recruitment in the favorite cultural network such as Facebook. Besides that, you will see also recruitment through magazine because magazine is those major all individuals will dsicover and papers is good promoter of reports. Banners also can be use to promote the jobs selecting.
Job specification
KFC restaurant is situated at almost all of the state of hawaii in Malaysia, almost all of the worker working you can find determined specially by their director to make sure those employee can donate to their restaurant.
Requirement to be always a employee in KFC human resources executive
Need to obtain Degree in Human Resources or related discipline
At least 24 months working experience in Human Resources department
Independent and a team player
Computer literate & knowledge in accounts
Friendly to others, proactive, willing to learn and in a position to work under great pressure.
KFC job description
KFC Company is an easy food distributor for the majority of its product is made from hen and there also a high interactive working place. When working there can meet new friend, and also can learn many working skill. Besides that, KFC will offer you some employee that performs properly to involve some training for enhance their performance in their work.
KFC Team Member Job Description
The main responsibility for Team Member is to connect to customers. Normally, Team director are quite simply are need to inviting and portion customer that come to KFC Restaurant. Sometime they will want to visit eating out area or kitchen depending the layout of manager and where is the area that requires them for providing customers. KFC provides all the original training for new candidates if indeed they have positive attitude that may be consider being truly a good staff member.
KFC Assistant Administrator Job Description
Normally a director is result from an assistant director after assistant supervisor getting experience form supervisor. Assistant administrator is the second in control and managing the complete restaurant while working with others. Assistant administrator can learn almost all of the skill in how to control a restaurant plus they can show to other junk food company they have their experience working there, in order that they aren't need to work from bottom part of organization framework.
KFC Restaurant Standard Director Job Description
A Restaurant Basic Manager has to overall responsibility of manages the restaurant daily operation and can review the typical of the overall company. A Restaurant General Manager also had a need to match the demand of a customer such as service directed at customer. General Administrator needs to survey directly to a location Manager.
KFC Shift Manager Job Description
A KFC move supervisor is those who want to be a full time manager someplace in professional profession. A shift director allows people those who wish to develop knowledge and skill in general management and need have other free time to do other stuff. KFC gives some benefit and incentive to those who perform well in their working area.
KFC Cashier Job Description
A cashier have to responsible in manning cash drawer but also need to take order, interact with customer, replace order of customer if requested example a few of the customer get to change meals because of their order.
Training and development
Training
Most of the business will having training for their employee for makes sure that their employee is capable of doing better and help to improve the reputation of KFC. The entire worker in KFC need to have the attitude has the determination to learn. Training is to up grade the knowledge and skill of worker.
One of working out methods is on job training. On the job training is work predicated on training, sometimes is casual. It is conducted while an employee is in the real work situation. In each progress, manager have the responsibility to steer and coach to others employee about the other job. At KFC, "customer support personnel" and "food service workers" have extra trained in health and safety, cleaning process and preparing food.
Employee also give lecture to see them what KFC expected and want from them. Most of the guide collection is about how precisely to perform well in their working area. There is also having an application to enhance vocabulary skills. Recruiting staff is dependable to assist the management in the improvement of terms skill training curriculum. The most important part is to improve the dialect skill of employee so that whenever they work, they may use a smoother words to speak to customer so that there will perform a faster services.
Development
There is some of the counselling and guild, both of it's the best tools to improve the performance and help staff member to develop their skills. It'll correct problems and change it into a positive learning experience. Those mentors in KFC have the work to do something as a mentor for worker. Besides that, there's also a formal development programs have to increase the relevant skill and competencies. They can be proposed in the construction of specific development programs. Training programs is well organized at the training centre with the goal of developing and share the best practice of the various management disciplines utilized in the group.
Performance Appraisal
KFC use performance appraisal to find out their employee in their performance, this may make the human resources manager to find the best employees to make their company in a position to use the lowest cost for recruit employees but their performance are effective.
Every store of KFC will choose a transfer supervisor or executive according with their working experience, this person will responsible to guide the other worker in the same store, and the supervisor choose by them are responsible to do the performance appraisal for other employee on the performance, example they need to appraisal on the workers punctuality, responsibility, skill and other else
KFC is an extremely systematic co-operation so in addition they allow the staff member to make touch upon the supervisor predicated on information, if more than 2 peoples complain for the supervisor; the management can do a study on the particular wall plug to ask thoughts and opinions from all employees to decide either to continue use the supervisor or change other folks to displace him.
Compensation and Advantages to employees
KFC use wages and salary as their payment to return with their employees contribute and willingness to perform various careers and activity within the organization.
Basically, they pay their regular employees in form of wages, the wages pay inform of cash cheque; sometime they also pay in term of cash, the wages paid for discharging the obligations of a job.
Wages also a reimbursement to come back for the employees in term of money, for KFC, they normally pay their part-time employees pay which according with their working time, for the latest standard income pay rate, 1 hour can pay for RM5 for part time worker.
Incentive programs provide by KFC to their employee to inspire their employees to perform better in their job. The activities they always provide to their employees are outings, they can inspire their staff member though a trip to somewhere else and always from the working area, and this also can make sure they are create a good romantic relationship between management and subordinate. KFC will provide performance-related add-ons to all management level employees if the profit of the company is increase compare to earlier year, this is some sort of profit-sharing plan under company-wide incentives provide with their employees by KFC.
According to the rules of Malaysia, a cooperative must provide insurance for compensating their workers injured on the jobs, so KFC provide their employee an insurance of automobile accident injure. Beside that KFC also provide free drink of carbonate water and food to their worker for all stores. All the KFC employees can getting a delicious KFC meal and revel in a discount by using Staff discount booklet. Excellent career advancement opportunities also provide to encourage their staff member to work harder.
Trade Union
KFC allow their worker to join trade union. Industrial trade union is a group of worker result from many different employment opportunities, they united as you to achieve distributed job-related goal, they always expect and aspect for something that very different with their company, they expect higher earnings and income, more benefits, shorter working time, better job security and safety and comfortable working place, so what they will do is having a collective bargaining with management level to attain their aspect job-related goal support with legal issues. That's not essential for KFC staff and other higher level workers to become listed on this union, is dependant on their will. KFC employee normally become a member of the union is under white-collar unions.
So very good in Malaysia there was not any debate between trade union and with KFC. But in China, that was took place an incident that is the fact that KFC want to take down the salary of the Chinese language employee. A collective bargaining happened to solve such conflict. The article bellow is the papers for that point.
(source from http://english. sina. com/business/2010/0602/322723. html)
From the article above, we know that KFC is tried to do something to prevent some bad happen example affect. Just because a company that can't protect their
Analysis
KFC is one of the very most famous fast food restaurants surrounding the world, although that KFC now facing many competitive in the competition market, KFC always try to make himself stunning by using many method, they are trying to increasing their product life to prevent the product fall into the decrease stage. The problem now facing by KFC is, their competitor such as Macintosh personal computer Donald is currently become better than previous, KFC was exchanging by many other fast food restaurant as the first selection of them. We know that KFC is very difficult to do anything on price because their cost is high because of they choose posh area then their lease, general expenditures and earnings they purchase their worker are very high, they cannot make it through their company if draw down the purchase price. This is actually the first problem they hard to turn out with market strategy to rebate other company.
The other task KFC facing now could be the merchandise they produce is not a suit for majority teenagers nowadays, they more prefer the economic set food as opposed to the food provide by KFC now, so in short, KFC problem now could be too less set food intro to the marketplace, but this is an extremely easy question to solve. Because KFC main targeted family group is all, nonetheless they more prefer bigger family, therefore the product they product more on family place, so they must come out more single collection.
The other problem is, healthy. Actually the fried food is not any good for folks health, but problem is, the key product of KFC is fried chicken. Folks nowadays acquire more better education on healthy, so they'll avoid to eat too much processed foods, and KFC is in fact "blacklist" by people, mean that many people buy into the statement KFC can be an unhealthy food. That is one of the primary problem the facing by KFC nowadays and they haven't come out the solution until now.
Recommendations and Conclusions
For KFC co-operation, these are done a very good job in marketing, example KFC is very famous compare to other junk food restaurant, easily discuss 3 restaurants, KFC, Marry Dark brown and 99 Snacker, most people will really know what Is KFC rather than the other restaurant explained. But from our judgment, we think the human resources department is inadequate in some area. Example the compensation and gain KFC provide with their staff member, the free foods provided, that is very costly because KFC food is expensive and high market value, other than the profit problem, this also regard to the workers healthy problem, that is not a suitable method for KFC to give their worker having fast food as their dairy products free food, KFC should provide much healthier food such as noodle, fried rice to their employee, first, they can cut down their cost, and can also concern more about their shop worker's healthy.
Other problem I think that can improve is their competitive market. Their income now lower than previous because Apple pc Donald now is getting to beyond the KFC in all area; in short KFC gets to be the "loser" now on the market if compare to their biggest compare Apple pc Donald. The two 2 main factors that cause KFC slowly but surely become loser are because of the prices strategy and the merchandise differentiation. The price tag on KFC is more costly than Macintosh Donald nowadays, because Macintosh personal computer Donald now turn out with "lunch time" that very suit to the people nowadays which cheap and convenience, KFC are using the strategy prices above. Costs above pays to to let people recognize and assume that the quality of their product because people always presume that as higher as the purchase price, as quality the merchandise is, but nowadays, the monetary is unstable, so people will more prefer good deal food, by this reason, people will more choose Mac Donald which come out with charges below strategy; Actually, for me, KFC can also use the costs below technique to rebate the Macintosh personal computer Donald. KFC also can offer something that similar with Mac Donald like free fill up carbonate normal water system like Macintosh Donald. The KFC also can offer a far more efficiency delivery service system which similar like Macintosh personal computer Donald and Pizza Hut. Nowadays, people are in reality lazy to walk out from their residence to purchasing purpose. So, the delivery service can convenient them. KFC provided too less delivery services which no that good as KFC. More than that, KFC also can offer a good environment for people to observe birthday and get together celebration goal, such party room.
http://www. kfc. com/doubliciousdouble/
