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Operations Management At Mcdonalds Management Essay

What is Operation Management?

Operations Management can be an activity of management which is concerned with the development and delivery of products and service to an organization. The businesses functionis the area of the firm that is responsible for this activity. Every group has an operations function Procedure management is very important for just about any company. And by this function company can grow-up and relocating right way.

For example

Mc Donald's

Mc Donald Corporation was Born in 1940s. It had been the first fast food industry on the planet market. And who began a string system in the world market. It assists some of the entire world favorite and famous food like French fries, Big 1 / 4 Pounder, Chicken breast Nuggets and sausage McMuffin with egg as a breakfast. Mc Donald is the leading global food service shop with an increase of than 33000 local restaurants served by more than 1. 7 million employees p in 122 different countries. Mc donald's acts more than 49 Million customers throughout the world every day. More than 80% of Mc Donald's restaurant worldwide ran by 3rd party local distributor and local open public. Mc Donald corporation is grew from newbies and Every year they produce new product or plan for attract a person. By latest media McDonald's introduce a new product as fruit maple oatmeal in its menu in 2011. Mc donald is by using a Operation Management system for maintain a International market.

McDonld process

McDonald's production process is totally transparent to the client and in the market. Even A customer can see the process of the fast food and they can assess to hygienic criteria at Mc Donalds by permitting them to enter where the process took place. A customer has allow to check on the ingredients found in food.


Material-Other procedures where the materials use which can called a preparation. We have to prepare for all kind of material for making junk food. And Raw material are set up acoording to the requirement.

Example :

Ready all kind of sauce, make a ready all veg and salads to ready for serve, burgers, Cheese, Chips and extra.

Information -Information could do it to enhance their informationalproperties. A big change the possessionof the info.

Example: Mc Donald research market to market information. Store information about past experience and data about McDonalds Company.


McDonald has a all kind of facilities to make a food and setting up a food and servicing facility. They have properties, equipment, herb and process technology of the operation. They offer a good set up for personnel, servicing. They provide safe-keeping and administrative areas. The center is designed by traditional techniques, level plans, diagrams, and travel charring very less expensive.

Staff Within the McDonalds the individuals who operates, maintain, plan and manage the procedure.

the term 'staff ' to describe all the folks in the Main operation, and any kind of operation.

Transformational process

The steps had a need to changing inputs into outputs. That is a primary part of transforming process. By changing process Mc Donald deal with a input and outputs servicing and It and keep maintaining Quality services.


The productivity has a required to the merchandise and service by the client. By productivity Mc Donald give aGood service to customer and satisfaction. They also believe to give a quality product to a person.

Quality Management

Mc Donald keeping the grade of the products and services so that it can meet up with the minimum requirements laid by the corporation. For manage and maintain the grade of the product and services they must adobe an excellent checks method. Quality in McDonald is very important. And its depend on two main reasons. One reason that, from the legal requirements of the grade of fast food dished up. And Secondly, to keep the good reputation about McDonalds Corporation earned over the years. Its very difficult to keep an quality of food and for that reason McDonalds carry on a number of practices to Double check that quality food is dished up. A few of these practices are the visited by the meals inspector from the meals and Hygienic, supervisor inspections etc.

4v difficulties in Mc Donald

The volume of their output;

All of the their end result;

The variance in the demand because of their output;

The amount of awareness which customers have of the development of the product or service.

The volume level dimension

High-volume hamburger creation is McDonald's, plus they serve millions of burgers on the globe each and every. Level has most thing to implications for just how McDonald's procedures are arranged. First reason is the repeatabilityof the duties people are doing and the systemizationof the worked where standard methods are fix in a manual, with instructions with big level of the work should be completed. Also the jobs are systematized and repeated, it is advantageous developing specific fryers and ovens. All this distributed by low unit costs. Now consider a tiny local cafeteria providing a few 'short order' dishes. The number of items on the

menu may be similar to the larger operation, but the volume will be more less than large procedure. And a degree of repetition will also be far lower. and the amount of personnel will be less.

The variety dimension

Mc Donald company offers a high-variety service. It could confine its different type of junk food, servicing of men and women in the restaurant. To be able to offer this variety it must be relatively adaptable. Employee will need to have a good understanding of customer like and dislike. To allow them to prepaid for your.

The variation dimension

MC Donald company has a deviation sizing in a season. Fundamentally Mc Donald has variance in products. Like, Hot food, and Wintry drinks and Glaciers creams and various type of chilly refreshments. And Hot chocolates. Customers like cool drinks in summer months times than in the center of winter. And Customer prefer to drink Hot chocolates in winter months. They have got different breakfast as per seasonal time.

The presence dimension

Visibility is a somewhat more difficult sizing of procedures to envisage. It means how much of the operation's activities its customers experience, or how much the operation is exposedto its customers. Generally, customer-processing functions are more exposed to their customers than material- or information-processing operations. But even customer handling operations involve some choice concerning how obvious they wish their businesses to be. For example, in clothes retailing, a business could opt to operate as a string of conventional outlets. Alternatively, it could decide never to have any retailers at all but instead to run an internet-based operation.

Performance Objectives of every organization

There are five performance aims.

Organizational structure of McDonalds, affects its performance and helps it to meet its goals. The organizational composition of McDonalds has a huge impact in assisting the restaurant to obtain a powerful performance and also increase it to meet its aims. The production region of McDonalds by making certain there will do food products, product packaging for food for the restaurant to operate each day, also to requirement of the clients, which customers needs are achieved properly. To do this McDonalds orders the food it require from the suppliers in volume whenever needed; this is essential due to McDonalds serving the meals over lots of customers every day, the restaurant necessary to be good outfitted with foods and presentation for the food so that it can run successfully rather than have customers complaining because of the insufficient food this Matching to my study McDonald's has two main performance targets.


How much the time to customer has to stay for his or her product and the services it's called quickness. McDonald's aim for drive-thru is 90 moments. But that is just regular documents for the survey not for each time. Here quickness is main purpose for McDonald's drive-thru performance, so they have to be accurate on that. If they can't keep that quickness for serve the customer in drive-thru during busy time customer will unsatisfied with the assistance. For progress that performance McDonald's need to change the coverage and the system to serve the client that will ingest the time to run after the customer's order in-time. For perform excellent process they need to follow the sequencing legislation, like when the client will come first, than main concern for the customer is high than another customer. Based on the sequencing system in McDonald's they wish First-In-First-Out Sequencing rules. Some time maybe it's change on order. If they make two different queues for serve the customer fast by customer's order amount. It means two different queues for big and little order that'll be supportive to McDonald's portion speed.


Cost is usually main goal for McDonald's. For group complete in price, cost must be a significant objective. If they produce lower price product than it would be cheap for the customer. Most of the organization spends the amount of money first for staff wages, from then on machinery, stuff, tools and services. McDonald's provide low cost product. McDonalds food is very cheaper than others food. Mc Donalds give an offer to customer's in meals deal, Burger, sandwich and more number of individuals will be drawn by offer and McDonald average cost will lower. Mcdonalda in some cost reducing strategy include are also buying energy-saving to equipment


Mcdonalds food quality is as good as at used to be very long time, this restaurant has already been go through periodic inspections in item of quality food, in mcdonalds bettering to tranning process and caring for employees. Well i believe the quality and menu at McDonald's must improve. Whats with the 1 / 4 pounder's meat sticking out of the bun? Bun should be the same size as the meat, baru alright for the purchase price that we are paying. For days gone by 20 years we've all been eathing a similar thing, whats new?? Flip over, Quarter Pounder, Success Burger, Big and Tasty Samurai Burger, Chicken breast Mc Deluxe all etc.


We learn from above assignment that functions management is vital for just about any company as they have a partnership with the entire strategy of the organisation. Mc Donald used a surgical procedure Management system in there route. And by by using a OM system Mc Donald company grow up season by 12 months. McDonald's is convinced that the success of the restaurants and the company is achieved through individuals it uses. MC Donald has a powerful five performance obejectives. The business aims to recruit the best people, to hold on to them by offering ongoing training relevant to their position and to promote them when they are ready. OM plays a part in the strategy and they helps the company to gain competitive benefits. For an immediate basis, process planning can help the organisation reduce cost and gain cost advantages and therefore gain competitive gain. Therefore the organisations must effectively take care of the procedures of the business enterprise as it offers a massive effect on the strategy of the company.

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