The staffs available in EDC hotel are total with 60 people for all post. Amount the 60 people they are really individual in 4 categories, which is permanent staff, contract staff, permanent part-time personnel and temporary staff. The amounts of permanent personnel are in 4 people, contract personnel 34 people, permanent part-time personnel are 8 people and the temporary staffs are 14 people.
The General Manager of Hotel EDC is Mrs Suzzaini. She's been a lecturer in UUM before and now her as a full time staff in EDC. She also as the top who interview us whenever we doing research in EDC Hotel. For the other position and brands by all the personnel are shows with business chart below:
The human source of information policies are under control by the Human being Resource or HR Department. The HR office is using to manage and control the operation working of personnel. Now, we are going to discuss about the human being resource regulations under EDC hotel.
The EDC hotel opting for 2 types of personnel when they making selection after recruitment. The 2 2 types of personnel they used are temporary personnel and also permanent staff. The work times for these 2 types of personnel are different. For the non permanent staff are getting shorter working time and the salary are less than the permanent staff. By the long lasting personnel working times are full times, that mean they will work whole days and nights however is a general public holiday.
The EDC hotel is facing the issues lack of personnel. The reason for making this problem happen is almost all of the staff inside EDC Hotel are temporary workers of staff. So, the personnel inside EDC are working more than 1 job however they are getting same salary. As an example, For the security shield of EDC Hotel at the front exit are also working as a cleaner for shield house in addition to a personnel of control rooms like control all the lights in EDC.
EDC hotel provide working out program for the UUM students. The HR office is choosing the sensible students from UUM as a momentary personnel and also gives the take part in training curriculum. This have ideal for solve the issues of workers shortage. Following the students finish sensible, EDC hotel are provide them with chance to choose stay or leave the hotel and the HR division will choose another useful students to work in hotel again.
Besides that, the EDC Hotel will also give chances for those students are wish to work in hotel when vacations or free times in hotel. The students who wish that will as a part-time personnel, this signify the student can give up anytime and wont limited by a contract.
The HR division also working as confirms that the personnel inside EDC is working, because they need to ensure that the hotel is keep procedure smoothly. Through the information above we've know the types and the operation of managing of staff inside EDC Hotel.
The Sales and Marketing Strategies
Sales is an important part in a hotel procedure, the sales are good or not can affect the hotel operation also. The sales may bring the income as well as the famous of the hotel. Every hotels want to force their sales at the top, even if EDC UUM also.
Through the hotel we making the research, EDC UUM we have get the info of the sales of the hotel are individual in 2 parts. The first one is from the room sales of EDC hotel. The hotel EDC is located near to the UUM so almost all of the individuals are students and their parents. And we also get that, the hotel EDC are get two peak season in every years, that is when the UUM jogging the week of orientation and through the convocation. The rooms of hotel EDC are totally arranging by many students and their parents during peak season. So, for someone they can be late booking they can't get the area. Through the personnel in EDC, we also get know that, for who prefer to get rooms when convocation or orientation weeks, they must booking earlier than 1 month before.
We also get the information from the GM about that, at the standard times the rooms are available in anytime. It means every people can get reservation at the time u like or u can pick direct to EDC and asking for the available rooms' u can get. So for those parents and friends come to visit their children and friends in UUM can get accommodation with easily by EDC Hotel.
One more part of the sale that facilitates the hotel income and operation is through the meals and beverage section in EDC hotel. The restaurant in EDC hotel is designed for public. This mean although u do not rent the hotel rooms in EDC u can also go enjoy the meals they offer after u pay it. This have appeal to many UUM students those are being boredom of the meals provide in the meals courts of UUM are going to EDC to take pleasure from the different meals in campus.
Management and Functions of Each Department
There were eight management departments in EDC - UUM such as prominent office, housekeeping, sales and marketing, food and drink, human resources, funding and administrative, facilities and maintenance, and safety and security. Each division has their own function and responsibility to operate.
Front Office Department
Front office team takes on very important assignments in EDC hotel. The
department can be distinct into two sections; there are leading desk and back again office. Each section of prominent office services has their own obligations. The primary function of the office is retailing, register and assign guestroom to the clients. They also duties to handle the telephone contact the hotel and make booking for the clients. Prominent office service specialists likewise have a good understanding to be a part of guest arrangement such as fix conflicts with customers and deal with weirdly customers if certain circumstances possessed happen.
Housekeeping Department
The function of housekeeping department is preserved the sanitation and order, building and furniture in the hotel. Besides sanitation, housekeeping office must make sure the comfortable in the hotel such as softness of pillow, comfort of mattresses and quality of bed. These department employees include chief of housekeeping team, supervisors, mature maids and maids which their jobs are checking the product quality in the hotel routinely. Housekeeping section is one of the hotel services that are incredibly strict regulation. Each position has its well described instructions.
Sales and Marketing Department
The main function of sales and marketing department is to market the hotel products and services to the customers. They provide and providing the hotel's room to individual guest for holiday purpose or diverse conferences facilities to certain customers. In addition, they also make a noticable difference on sales and pr and brand image of hotel in the market. The division always serves as an agent to provide latest information and upgrading to the hotel.
Food and Drink Department
The function of the team is providing food and drink to the customers. They also provide food and beverage for meetings, teams, conferences and theme get-togethers. In the mean time, EDC hotel also responsibilities provided banquet occurrences to customers. The banquet situations involve many service styles; there are buffet services, family style service etc. When during any event, EDC hotel also provided Ramadhan bundle and wanted to every customers to enjoy scrumptious food in the hotel.
Human Resources Department
Human Resource Team is a section that combines the original administrative function and well-being employees within the organization. They involve the actions such as planning, arranging, directing, and managing employees at work. The division is in charge on selecting, terminating and training staff for the development and software of ongoing research on strategic advances. They also responsible for understanding their workers and identify their individual needs and profession goal, develop positive conversation between personnel to ensure verify and constructive venture productivity and provide remedial measures in the form of seminars or workshops for the worker who are insufficient knowledge or inadequate training. On the other hand, HR also targets recruit the required workforce and handles personnel effectively to success meet proper goal.
Finance Department
The accounting team is monitoring the financial activities in the hotel. They make the budget and assign earnings to different department. They also put together the financial statement of the hotel. In the meantime, the team also gathers the earnings from guests and giving incomes to employees. They always keep check on the account of F&B cost, other purchases and costs under several heads for each section.
Facilities and Maintenance Department
The function of facilities and maintenance section in EDC hotel is give a well restoring and maintenance services included structural, mechanical and electric services, painting, air-conditioners repair and maintenance and so forth. The team is also responsible to keep all the furniture and accessories in the hotel. Furthermore, they also work directly with the front office to ensure the guests satisfaction. The team must always make sure there have a protection and healthy work place to the employees in the hotel.
Safety and Security Department
The security officials in the EDC hotel is accountable provide a safety and security environment to the hotel personnel to work and business man to conduct business even customers who are stay static in the hotel. After that, security in the hotel also became an important and strongly power in preventing loss and missing property. Furthermore, security safeguard also working as cleaners in the shield house and personnel in the control room to regulate all the air-conditioner and PA system in the hotel while any activities were in the improvement.
Cost of Operating Operation
We have been gone to the EDC hotel and interview their supervisor, Mrs. Suzzaini to interview just how many the costs they are used in running a hotel. However, Mrs Suzzaini didn't provide us very detail about the budgeting of the hotel because it is private and confidential. She just provided us the cost of electric and water cost; there are about 52 thousand and 400 thousand monthly. Below is a general costs that always will use to perform a hotel but its only can act as a references.
Basically, owning a hotel need a lot of money to maintain level. Cost of the publicity is one of the expenses that cannot less. Most of the hotel are depend advertising and package to draw in customers come and stay at their hotel. Then, a hotel needs some costs to make improvement on infrastructure and facilities and also maintenance on the building, electronic digital and normal water even any structural in the hotel.
Meanwhile, hotel management must also pay fees of the building and other preset asset. To prepare F&B to customers, hotel management also needs some cost to buy food and do banquet for customers. Plus the finally, accounting section also needs pay salary, motivation and bonus with their employees in the hotel.
Common Problem Faced By Hotel
The common problem that encountered by EDC hotel is administrative problem such as movement of the staffs. Once the staffs are leave, the hotel management needs time to hire and training media staffs. Therefore, EDC hotel always faced lack of staffs in hotel department.
Overbooking also is issues that always experienced by EDC hotel. When during convocation time and orientation week, there are many parents and graduate emerged to the hotel and stay at there. EDC hotel is one of the hotels that very near to the UUM set alongside the other hotel, to be able to convenience no misuse many time, EDC hotel always happen the rooms were overbooking. So, the hotel management now was build an extension of the hotel to overcame the hotel's rooms overbooking in certain festival.
Customer's complaints are extremely normal event that always took place atlanta divorce attorneys hotel. The common problem that customers always grievances are poor customers service such as attitude and behavior of the individuals, the food not delicious, waiting for more than 30 minute to eat in a restaurant and so on. In the meantime, some customers also complaint about the costs of the area, food even a service demand were very costly. Therefore, hotel management should always train their staffs to satisfy the customer's needs.
