Pepsi-Cola was founded in the later1890's when a young North Carolina pharmacist, Caleb Bradham produced the drinking alcohol and soon started out offering it in his soda shop. It had been then called the Brad's drink, made of carbonated water, sugar, vanilla, rare natural oils, pepsin and cola nuts. It was in 1898 that Pepsi-Cola first became a top quality soda and the business is continuing to grow to be the most recognized and successful brand on the planet. It is a global leader in convenient treats, foods and beverages with revenues greater than $60 billion and over 285, 000 employees. The business includes: Frito-Lay Company, the most significant company and distributor of snack chips; Pepsi-Cola Company, the largest soft drink business and Tropicana Products, the most significant marketer and designer of branded juice. PepsiCo brands are one of the better known & most respected in the world and can be purchased in about 190 countries and territories. The Coca-Cola Company has historically been considered PepsiCo's primary competition in the beverage market. PepsiCo's overall quest is to boost the value of our shareholders' investments through sales development, ventures and financial activities. PepsiCo believes their success is dependent upon the product quality and value of the products by providing a safe, entire some, economically effective and a wholesome environment for his or her customers; and by giving a fair go back to their shareholders while maintaining the best expectations of integrity.
3. 2 Quality Beverages Limited (QBL) at Belle-Rose
It is at Sept 1955 that the Quality Beverages Small (often called the Pepsi Cola Industry), an associate of the Currimjee Group, started business in Mauritius as a maker of soft-drinks. Being a franchisee owned and run company, it works under the license of PepsiCo Inc. New York and is situated at Belle-Rose.
QBL is one of both leading soda developing industry in Mauritius. The business now bottles and provides a large variety of beverages such as Pepsi Cola, Seven Up, Evervess soda, Mirinda and many more, by using a network of more than 9, 000 shops and making use of its own fleet of 40 trucks. Since the yr 1975, the business has earned several prizes for outstanding accomplishments in marketing and quality brilliance from PEPSICO International, including the Donald M. Kendall prize for annual percentage volume level increase.
The mission declaration of the product quality Beverages Ltd is really as follows:
To excel in the making, marketing and distribution of a wide range of quality drinks.
To provide a great service to your customers and to aim towards gratifying the needs and dreams of your customers.
To earn commitment of your people by providing them with training and job path opportunities to build up with the business.
To continuously enhance the well bring of your employees and at the same time ensure the best go back for the shareholders.
The Quality Beverages Ltd provides a total of around 800 people with employment. Finance, Administration & Human Resource, IT & Functions, Sales & Marketing, Creation, Quality Guarantee and Purchasing & Export are the various departments found at Quality Drinks Ltd (Appendix B). The Administration & Human Source of information department duties contain recruitment of competent employees, health & safety and security of the business. Mr. Harry Ramasawmy is the IT & operations manager which is responsible for the information systems and hardware and interior infrastructure of the business. The work of the Purchasing & Export includes the procurement management, local purchase and exports. Mr. Nasser Muhammad is the financial controller and it is responsible for the entire financial management and control of business, including production of financial records, periodic review packs and forecasts.
3. 3 Conditions of career at QBL
The manpower is the strength of any firm and every organization tries to make use of the manpower resources optimally because of their fulfillment of the company aims. The role of HR office is advisory since it advises the management for effective use of recruiting. It also blueprints the manpower by recruiting and selecting them and providing them with superior programmes. Mainly the Human Resource department handles worker related issues listed below.
Recruitment and Selection
The Human Learning resource is mainly responsible for recruitment of employees by performing a formal hiring where interviews are conducted and other lab tests predicated on educational qualifications. The coverage of QBL is to recruit the best skilled candidates for the job. Consideration is directed at ability, experience, training, interest and aptitudes. It should be noted that the company will not discriminate on spiritual or cultural grounds. Sometimes internal employees working at QBL are given the chance to apply for other jobs within the business, given that they have the necessary qualifications.
Employee training and Development
QBL trains a lot of its employees including, new employees, managers and even mature professionals. Training helps the employees to upgrade and broaden their knowledge in their respective fields. In exchange they will be greatest advantage for QBL. On-the-job training is performed at QBL which provides full chance to its employees to develop themselves and they are trained based on the requirements with their jobs. The employees are trained about how to boost their communication skills when talking to clients over the telephone.
Induction
A new worker never feels as though an alien at QBL. On the very first day itself, a in charge person in the respected department is designated to steer the employee so that the latter feel at home in the organization. The host offers necessary details and answers any inquiries the worker may have. In addition to that, the host will take the staff for a visit within the company premises and complies with the required staff.
Probation period
As a new recruit, the person will be on a probation period which normally runs from 6 months to one year, with respect to the recommendation of the machine head. During this period the business can end the employee's service anytime on grounds of poor performance with the appropriate legal notice.
Hours of work
Work begins at 8. 30 a. m. and ends at 4. 45 p. m. from Mon to Friday. There's a short break in the morning at 9. 30 when coffee or tea is dished up in the kitchen. At 12. 30 pm there is a long break of 1 hour. Finally, there's a last break in the action at 3 in the evening lasting for 15 minutes. However, managers sometimes change the timings depending on dynamics of work in their departments and option of mess-room place.
Remuneration
Remuneration is based on certification, experience, responsibility level and performance. All emoluments are paid at every month intervals. Repayment is effected either by cash or cheque or through immediate credit to the employees' personal bank account. It is firmly advised that the employees open a bank account when they become a member of the business.
Employee retention
Employee retention is obviously important in organizations to keep carefully the most skilled people in the business and prevent unwanted turnover. There exists a number of practices that assist QBL to preserve employees. Employees are provided with financial bonuses such as raises and bonus items and competitive advantage packages like medical and company vehicles are also offered. Furthermore, there works well feedback and available marketing communications between management and employees. All these encourage employees to stay within the organization for a maximum time frame.
Performance Appraisal
The advances of employees are evaluated twice annually and the office head discuss that with them. The conversations cover the employees' strong and weak points, possible progress and need fir training. Such factors as research, judgement, contribution and success, creativity and creativity, development and growth are considered. If there is any circumstance of issue about work through the season, this is also mentioned with the employees.
3. 4 Rewards at QBL
Outstanding employees who give their souls and brains for the success of the organization must be effectively rewarded. Conscious about the very helpful role of the individual property in attaining production goals, management at QBL has devised a range of reward system which includes the end aim of motivating its employees.
The different types of rewards offered at QBL contain salary; skills founded pay, personal bonus offer, loan schemes, worker benefits, allowances, advertising and reputation.
Salary
QBL provides a salary structure which is well above the main one advised by the Remuneration Order Action. In fact, the existing structure is a par with the market salary.
The employees receive their salary monthly and this helps them to fulfill their basic needs and also to meet their regular daily bills.
In this way, employees are encouraged to be committed while the company succeeds in reaching the twin goals of minimizing turnover and absenteeism.
Skills centered pay
Skills structured pay is used by QBL which show that the business values its human asset. With time employees acquire experience, skills and more qualifications. Thus, a highly experienced and licensed workforce implies a more dynamic organization. For any new skill or certification acquired employees are rewarded by an additional increment. The skill founded pay is a varying pay which adds to the basic salary of the employees. This greatly motivates the labor force for more information and further develop and serve the business.
Bonuses
The bonus consists of the attendance and regularity extra. Attendance bonus refers to those employees who hint their attendance sheet with time and regularly are given a monthly benefit of 5% based on their basic pay. Regularity extra are given to people employees who do not absent from work during the entire month, that is, refrain from taking any leave (tired, holiday, local, maternity etc. ) on any day which they must work, will be entitled to a 1 / 2 month bonus.
Moreover, by the end of the entire year, employees are entitled to a finish of year reward which is the same as 1/12 of their earnings with the year. This reward excludes basic salary and overtime but does not refunds such as going, annual leave, sick and tired leave and medical bills.
Subsistence allowance
Sometimes a worker has completed a normal day of work but he's required to do overtime to complete a piece of work. In cases like this, he would in addition to any remuneration scheduled, be provided with a meal allowance of Rs. 50. 00 each day. After that, there's a company transfer which safely will take the employees home.
Loan schemes
Employees who've financial troubles can require a loan at QBL. Under founded procedures, they are given facilities to refund in confirmed period of time, which is proportional to the amount of money borrowed. Normally, the employees are entitled to a maximum loan which equals to three months of their salary and the quantity is refundable within a period not exceeding 15 weeks. . It must be pointed out that this loan is free from interest.
Medical schemes
There is also free medical check-up available daily at QBL. There is a special general doctor utilized by the organization and the ones manual personnel and employees who may need medical supervision acquire free treatment. You will discover 20 medical varieties offered daily at the workers section and the employees simply need to acquire them and seek medical help. This is of great help the workforce since they do not have to go in other places for treatment.
Refund of bus fare
The bus fares of employees are refunded if the length between employees' property and QBL surpasses 2 kilometers.
Promotion
Promotion is another praise technique adopted by QBL to motivate employees. For just about any vacant post at QBL, an internal advertisement is manufactured. Priority is directed at qualified and experienced inside workers. They are simply then further trained to presume their new job. However, when there is no eligible internal personnel, external recruitment is then carried out.
Company vehicles
During weekends and open public holidays company automobiles and vans are in the removal of employees after having created a demand well beforehand. Hence, the employees can save the cost of a taxi or agreement car and amuse their week-ends better.
Split
The entire labor force is eligible for 2 containers of soft drinks daily. Moreover, by the end of each month the employees obtain two crates of soft drink.
Annual Worker Day
The Annual employee Day is also organised at QBL. After a difficult year's work, employees are set up for a finish of year get together at the trouble of the company. This is an instant of great enjoyment which is awaited by one and all. It is more of a family gathering where co-workers meet, discuss, crack jokes and show anecdotes. Another popularity is outing. The business also budget an outing which is prepared every year. This can help in giving a period of time to the workforce which, as typical, is continually being solicited.
Outing
The company also finances an outing which is arranged every year. This helps in presenting a rest to the workforce which as normal is continually being solicited.
Funeral grant
A sum of money is granted in case of a loss of life of an associate of the employee's family (mother, father, partner or child). This allows the employee to perform the funeral rituals properly.
