We accept

SanGrafix Video Game Company Business Process

The BMI was part of analyzing and selecting essential areas of SanGrafix GAMING Company. It was ready on March 22, 2017. It doesn't matter how well the business designs for downtime mistakes, there's a chance that this may happen and the main point of awareness is how fast the company can get over such errors.

  1. Purpose

The purpose of this record is to recognize and prioritize various system components in line with business functions that the machine supports. It gets the following parts:

  1. Determining business functions and the areas that require critical recovery
  2. Identifying reference requirements as per their urgency within the company
  3. Identifying restoration priorities for system resources based on the urgency of required development (Gadir et al. , 2015).

2. System Description

SanGrafix is a video game company of the 21st century that endeavors to make a scintillating experience with each video game they create. They are really recognized to take the games experience to another level as they aim to create a gambling experience that completely assimilates the true life experience. The business has most its first-hand market in America. It provides a great variety of game titles from car racing to combat video games which are the state of the art quality.

The company works under the key points of getting better and making the customer experience better and increased with each new product that is launched to the marketplace. The company is highly reliant at the top notch technology which drives the development behind each of these amazing products and therefore its competitiveness is highly reliant on its ability to ensure they lessen errors or enhance their capability to get over such mistakes within the shortest time (Expert, 2014). The company is establishing its footprints in an industry where the competition from other companies is fierce, and the chance to be kicked out and rendered irrelevant are beyond high. The company has a huge basement of employees all performing different specialised tasks targeted at ensuring ongoing provision of services to its clients. There are the technical engineers who are responsible for developing and keep maintaining the company's system carrying out at maximum levels which include the network infrastructure, the hardware and software components. They are also in charge of creating the gaming programs that the company uses. The business as well has programmers who produce the game titles as well as constantly bettering on them now and then according to innovations on the market. The business enterprise has a vibrant marketing team which is definitely at the forefront of enabling the consumers alert to any new products. The marketing team is really as well responsible for creating and discovering news ways by which the company can increase its reach to the marketplace. The marketing team has been using the online platform as the primary route of marketing.

3. BIA Data Collection

The company as earlier mentioned uses the online platform as the primary tool of marketing. The majority of the sales are noted through the web shop while other sales are through and online catalogs. Telephone calls can be made to the top of the department where assistance emerges regarding sales or any other questions that the customers might have.

3. 1 Determine Process and System Criticality

E-commerce processes will be the heart and soul of SanGrafix Company since a huge percentage of the sales are recorded through the e-commerce program. A lot of the clients do not have the idea of where in fact the company is located physically their relationship with the business is mostly limited by the e-commerce program. Because of this, the e-commerce processes are quintessential to the organization. The e-commerce operations of online payments include the copy of cash from the buyer's consideration to the bank's accounts.

The most companies in the video games industry is set on creating earnings and so will SanGrafix and among the key supporters in the games profit generators is the E-mail centered marketing communications and the network which allows for multi-player support more than a network for the company. A long way away clients reach the business through messages where they place their purchases waiting for delivery or response through the emails. The same emails are highly used within the company structure to go information in one source to another each time it is regarded as necessary to pass information around. The same email communication platform is highly useful to get information about customers' response towards certain products as the company has made it their traditions to get the feelings of the customers towards services delivery and product performance. The customers are encouraged to use the email services more than calling mode to allow company know their reactions.

The company is basically in existence due to its online occurrence more than the physical presence. Because of this, the Marketing and public relations sector are as well critically dependent on the online platform. The business conducts most of its marketing through its website as well as another sponsor of social media pages it works. The business has a lot of followers across the various social systems who continue increasing every so time. The followers are always keen and wanting to learn of new products or any new information regarding a common product while at the same time there is a team of dedicated staff who's always ready to feed the marketplace with any form of information deemed necessary. Through this continuous exchange, the company can grow its market while at the same time maintain a high level of public relations with the customers.

Other departments that want the online presence within the company but at a lowered rate are the Research and development activities where research on how to boost on the current products is completed. A team of developers who work on flexible working durations requires the web platform to broaden the creativity into making the video gaming into the future. Customer service handling can be carried out through the web system as well as through the telephone channels.

Mission/Business Process


e-commerce processes

processes by which the company allows payments for products

Marketing and open public relations

Mechanism by which the company market segments its products to the market

Research and development activities

Process of coming up with new products and improving existing ones

Customer service handling

Might require both online and cell phone lines

3. 1. 1 Identify Outage Impacts and Projected Downtime

Some of the outages that face the business include power outages which are normally rare and significantly in between. Nonetheless, the business is well outfitted with a second source of energy that automatically reconnects as soon as a ability outage is experienced which narrows the downtime experienced as the swap the second way to obtain energy is almost immediate.

A server crash also adversely affects the businesses of the company since the majority of their online activities would be taken to a halt. Nonetheless, the downtime experienced in this is short since it would only have a few moments to get hosting from other servers while a repair has been done to the business's server. An internet site. hack would also be catastrophic to the company since lots of business is performed through the website. The downtime in this might be long since monitoring hacking activities could be monotonous and long to trace (Cordero et al. , 2011).

Outage Impacts

  1. Severe = a lot of money and time
  2. Moderate = low fees and limited time
  3. Minimal = limited cost and time

If of a power outage the company suffers little impact since business is hardly affected by the energy outage given the time lapse between switching the secondary power source is almost immediately. Because of this vitality outage is a minor impact outage to the company. Server crash holds the medium impact since getting another web to number the company is both costly and may take some occasions hence negatively influencing the business. A hacking problem might have severe effect on the business because the amount of time and data lost in the process is a lot and could bargain the integrity and open public confidence of the business besides violating the federation laws and regulations of protecting the client information which could be followed by unending lawsuits that can push SanGrafix out of the game playing industry business (Wiggins, 2008).

Estimated Downtime

Maximum Tolerable Downtime (MTD) by the business is minimal time possible to get the business enterprise functioning again at the very least cost

Recovery Time Objective (RTO) assigned to a electric power outage as well as server crash is minimal as the RTO for hacking could be extended.

Recovery Point Purpose (RPO) for the company is daily hence it'll lose a day's data which is not so disastrous for business.

Mission/Business Process




Power outage

Less than 1 hour

Less than 1 hour

Less than 1 hour

Server crash

6 hours

4 hours

12 hours


72 hours

48 hours

12 hours

3. 2 Identify Recovery Priorities for System Resources

The restoration time required for several outages is variant from one another.


System Resource/Component

Recovery Time Objective

Power outage


Almost immediately to rebuild

Server crash

Optiplex GX280

Less than 12 hours to get another host


Optiplex GX280

Less than 72 hours to reconstruct


Master, L. L. (2014). Assessing threats and preparing priorities for conservation. Conservation of networks, 5(4), 559-563

Cordero, A. , Gonzalez, N. , Chen, Z. , Campos, R. , Polanco, A. , Melfi, D. , . . . & Ouchaou, M. (2011). U. S. Patent Application No. 09/789, 834.

Gadir, O. M. , Subbanna, K. , Vayyala, A. R. , Shanmugam, H. , Bodas, A. P. , Tripathy, T. K. , . . . & Rao, K. H. (2015). U. S. Patent No. 6, 944, 785. Washington, DC: U. S. Patent and Hallmark Office.

Wiggins, C. (2008). U. S. Patent No. 5, 717, 604. Washington, DC: U. S. Patent and Hallmark Office.

More than 7 000 students trust us to do their work
90% of customers place more than 5 orders with us
Special price $5 /page
Check the price
for your assignment