Soft systems strategy (SSM)


The report claims that the author (one of the consultants) uses the Soft systems technique (SSM) tools and ways to get the analysis and find the advice at the case study. As it is well known, a SSM Can be used at the research stage of expanding an information system. SSM can be an approach for interacting with messy or ill-structured difficult situations that are relating to the human activity. Before beginning the utilization a SSM to research and modeling the research study problem situation, it must be known that case study is approximately the Births, Deaths, and Relationships at the Salford Council. At this case study, the SSM can be viewed as an appropriate technique to work with, whose articles (details are given below) are that:

  • An reason of the reason that the SSM can be used in cases like this study.
  • A wealthy picture for the context and problem situation.
  • Two root meanings for just two different relevant systems.
  • A conceptual model for just one of the root definition.
  • A contrast of the abundant picture and conceptual models.
  • A group of recommendations for change that address the condition situation.


There are enough reasons support that to provide a SSM because of this research study as a proper technique. Soft Systems Methodology makes an attempt to foster learning and gratitude of the problem situation between your band of stakeholders alternatively than attempt to solve a pre-defined problem (. ifm. eng. cam. ac. uk). Firstly, the research study requires the consultants use the information (given in the event analysis) to research and modeling problem situation, in the meantime, the SSM identifies problem situations alternatively than problems. Subsequently, the CATWOE tools can help the consultant to prepare the main meanings of relevant systems. Furthermore, this research study relates to the complex individuals activity, such the births, fatalities and relationships. However, a SSM is a lot harder to model human being activity systems. Fourthly, SSM supports analysis somewhat than design and implementation, as rich pictures are mainly designed to be considered a communication tools. Finally, the seven steps can help the analyst to understand the case study problem situations well.

There are also other reasons for the consultants to choose a SSM to do with this circumstance, for example, SSM can work both the real world activities and the machine thinks about real life, the SSM's backtracking can be done, and so on. These advantages would help the consultants to research and modeling the situation situation well for this case study.

Rich picture for the context and problem situation

As it is well known that, rich pictures are typically designed to be communication tools, to increase the understanding of the analyst and problem owner. The abundant pictures are the first step in the system design process. Wealthy pictures used showing people, their functions, key relationships, problems and concerns. The rich pictures of Salford Council RESEARCH STUDY can be shown like bellowing:

Two different main definitions for two different relevant systems

A root explanation is a brief textual information that captures the type of the machine, meanwhile root explanations are used in both SSM and Multiview. Before sketching the root explanations, folks must make the knowledge of CATWOE, because the CATWOE mnemonic helps produce main explanations. The CATWOE can be interpreted as the Client, Actor, Transformation, Weltanschauung, Owner, and the surroundings. The bellowing items would add two root explanations of two different relevant systems because of this case study:



ACTOR : Staff member

TRANSFORMATION : Query or replicate the BDM information(may like the Family History)

WELTANSCHAUUNG : I've pay my fees and the repayment so I contain the right to use it

OWNER : 'The system' or the BDM Officer


A BDM Office is a place that I get the government service by the Staff member who works at the BDM Office. I've the to undertake it because I make the payment for this service. Meanwhile, this technique make a possible that I could get the appropriate and well-timed BDM information one time for build relationships the government service.

The Staff Member

CLIENT : Clients


TRANSFORMATION : Query or copy the BDM information(may like the GENEALOGY) (probably by specialised equipments, open public service

WELTANSCHAUUNG : It is important to allow the provision of government services to your client at the earliest opportunity, it is sensible to service the exact information

OWNER : The BDM Officer


The BDM Office is something that I could service enough BDM or family history information for as much as clients as soon as possible. I do the task with the specific equipment (electronic gadgets, such as the computer, printer, and so n). The organization decisions are made by the BDM Officer of the the Salford Council Officer.

A conceptual model for just one of the root definition

The classification of a conceptual is that descriptive model of a system based on qualitative assumptions about its elements, their interrelationships, and system boundaries. Conceptual models model the mandatory activities, as well as show activities are related to others and how the activities should be set up and linked. The conceptual models have four steps that support to serve these three purposes:

  • It is essential aspect in the architects' design activities;
  • It is medium of communication between architects and clients to enable the right design to be chosen;
  • It is a couple of instructions to the contractors.

Returning to the case study used for the clear goal in two sections, the main activities in the BDM would be shown bellowing through the conceptual models.

The evaluation of the rich picture and conceptual model

The rich picture and conceptual models are complementary in a SSM, they performs the important roles in SSM and Multiview at the same time. They can provide a completed examination of something, meanwhile, they can help we to model the truth study's problem situation.

    • The common grounds between wealthy pictures and conceptual:
  1. They are both a technique and tool for a SSM, and they both use to analysis a research study.
  2. They are both concluded in the modeling techniques' category - Business modeling oriented techniques.
  3. They both show the real human activities of the case study. Including the major people who related to the case study.


  • The differences between your wealthy pictures and conceptual models:


  1. Comparing rich pictures and conceptual models, it can be seen that the rich picture is more beneficial to prove a means of getting the users to discuss the problem situations. The wealthy pictures give additional information for the research study, and provides the clearly human relationships among the WORKERS and the Clients and the professionals.
  2. Comparing these two things, it could be said that the conceptual give a bare facts for the real human activities processes in the case study.
  3. The conceptual models result from the root explanations, and the root definitions come from the rich picture.

Comparing the rich picture and the conceptual settings in this case analysis, we can know that if many people find the BDM services not in the peak time, that will reduces the conflict between the Client and the Staff Members. Also, if the BDM Office can make a solution for the situation of servicing the Clients themselves not allow their relatives or friends just one kind of information in one time, which would make the changes the challenge situation. In addition, if the staff members can provide an answer or make a contact for calling callers when customer s phone to make an appointment with the officer or the tourists ask the family history, which would bring the changes for the problem situation. Finally, if the BDM Office provide the Online Repayment for the clients and use the current technology, it could face the changes, such as the email to communication with the clients. However, there are a few other possible changes for this research study.

A group of recommendations for change that address the problem situation

  • The BDM Office release from the restricted use of the existing technology (on-line service, etc. ) and assimilate the experience of the Salford Council main office buildings.
  • As the situation study's proposals said that the customers can engage with the government just one single time in this particular event (life event with BDM happenings) and the consultants work as somebody in the sections of the public sectors.
  • Incensement of email communication in the call centre to help the staff member to solve the problems for calling callers. Furthermore, the BDM Officer should provide a agenda of the officer for the staffs who can give a remedy for a telephone caller timely and do not need to wait the answers of an appointment.
  • The consultants try their finest to persuade the two managers who has the traditional views for the changes of the BDM Office to accept the changes by the benefits the changes bring.
  • The workers list some benefits (not need wait for a lone time, additional information data, etc. ) of the customers come to the BDM Office to find the services for avoiding the optimum time.

Except above advice for change that address the situation situation, an exercise of the staff members to understand the new technology and modify the new environment (changes). Although these changes would increase the cost, they are suitable to deal with the existing problems (issue, long queues, personnel members' leave, etc. ) and the near future benefits are very positive for the BDM Office. Even as we known that the 21st century is a technology contemporary society, therefore the management of BDM Office to try the best to get accepts the changes to meet the clients' needs in cases like this study.


In basic, this report in line with the information that research study provides research and modeling the problem situation utilizing the SSM techniques and tools. The report's content includes the explanation of the reasons of why a SSM is well suited for this case study, a wealthy picture, two main meanings, a conceptual model, a comparison of the rich picture and conceptual model, and advice for the changes that address the challenge situation. By using SSM in this case study, it could be seen that a SSM is useful for a system's examination. A SSM can help the machine managers to analysis something well, so that they can develop a system well.


  1. Conceptual model description Copyright2010 BusinessDictionary. com. All Protection under the law Reserved. Unauthorized duplication, entirely or in part, is firmly prohibited <http://www. businessdictionary. com/definition/conceptual-model. html> 2010-4-15
  2. SpringerLink - Journal article <http://www. springerlink. com/content/m3dkxrpt82cjylc7> 2010-4-17
  3. -------Methodologies, techniques&tools 4th Release David Avison Person Fitzgerald
  4. Soft Systems Strategy a-z site index | about the IfM | the Institute for Developing is a part of the Office of Engineerin <http://www. ifm. eng. cam. ac. uk/dstools/control/softsm. html> 2010-4-17
  5. Rich Pictures http://www. technologystudent. com/designpro/richpic1. htm 2010-4-18
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