According to anonymous, 2012 in the hospitality industry, it is absolutely vital that companies stay on top of consumer demand in an attempt to maintain their competitive advantage. In the current technologically powered business industry, it is becoming increasingly very important to businesses to work with every bit of information and data gathered from current and prospective customers when examining ways of remaining competitive in the hospitality industry.
Pertaining to (William et` al, 1999) delivering quality service in the hospitality industry can be considered a major problem facing hospitality professionals in the beginning years of the next millennium. It'll be an important condition for success in the growing, keenly competitive, global hospitality markets. As the future need for delivering quality hospitality service is not hard to discern and to agree on, doing so reveals some difficult and intriguing management issues.
Since the delivery of hospitality service always entails people, these issues focus on the management of individuals, and specifically on the connections between guests and staff, interactions that are called service encounters. In the eyes of the friends, our hospitality businesses will do well or fail with regards to the cumulative impact of the service encounters in which they have got participated.
Hospitality industry would include hotels, restaurant and other related tourism organizations. This means that the vacationers have to come across with staffs, therefore the industries have to have good customer agent that can communicate with their visitor and help them deal with their issues. A couple of three elements in the hospitality which motels. Includes restaurant offering beverages and food entertainment by the theatre and accommodation provide by the professional service.
In the service delivery in the hospitality industry and service delivery in other businesses there are little are no dissimilarities because they both have good customer service which is very important in both companies, they both provide quality service to increase their revenue and to ensure that they gratify their customer needs and want in the industry.
The significant effect on the introduction of technology in travel and tourism industry
Technology in travel and tourism industry in today world control and deliver swiftness and vitality your need to achieve your business ambitions. It is also delivers effective treatment for meet their customers correct business needs increasing profit and work rate enhancing customer relation and decreasing cost. However you can be based upon technology with the travel and tourism industry to increase the communication process. When communicating with technology you save money and time prudently and disengage from computer frequently to communication in person and help visitors to keep in touch with co-workers and professionals in need of information. therefore technology on the market enhance the communication process, improperly design are in properly use technology can inner communication with staff more than it helps and it could be found in the industry to find explore analysis to exchange and present information responsively without discrimination, it also increase internationally and has increase the procedure of globalization.
According to Rosendo (cuyasen, 2012), New Technology and press has changed the way of tourism. Travelers consider the internet to analyze on potential places and do bookings online. They even include writing their experiences of the trips each goes to. The professional director of Ctrip. com said that consumers learn about the industry and travel businesses cannot earn a living from the info gap anymore. The past ten years has empowered consumers greatly. A great most travelers do their search online for bookings, travel guides and visas. Relating to John Liu, the exec vice-president and brain of Greater China at Yahoo, 85% of travelers do their research on the net and the average traveler does 55 online queries before a reservation. Comparing and looking for information is super easy now and all sorts of information are available on the internet.
Pertaining to Keith Evans, (Evans, 1999-2012) with the explosion of technological progress in the middle and late 20th century, vacationers discovered increasing access to a growing selection of spots. From promoting areas and attracting tourist attention to enabling instant reservations and payment collection, communication technology carries on to exhibit a large effect on the tourism industry and travel generally. Communication technology takes on a significant role in travel and tourism, as a lot of modern tourism revolves around the power of holiday destinations to speak their benefits to potential site visitors and the ability of those people to get in touch with points of interest at the vacation spot.
Advantages and drawbacks of technology in the travel and tourism industry
According to leelingz, (leelingz, 2011) nowadays, technology has advanced in great leaps and bounds. We can not visualize the world without scientific advances such as computer, televisions, and machines and so on. However there are a few benefits and drawbacks of technology. First of all, technologies play an essential role in society because it makes life better to live on and less time consuming. Technology has the ability to create shortcuts in working. People don't need to do all the hard labor ever again. People use technology to plan their trip rendering it far more convenient and easy. They can research destination with their own pace, check around to discover the best fares and hotel offers, and make reservations from your computer. On the other hand, technology also brings injury to our modern culture. The booming of industrialization and development causes pollutions to our world. For example, the smoke from the vehicles and machines affects the grade of air and damage the ozone coating. In addition, technologies also create financial problems in people because most of the technologies are expensive like computers. Individuals who cannot afford to buy this kind of technology will reside in a stressful life.
On my views the key of technology in the travel and tourism industry is to get information through research, help increase the group revenue, to get information across to their customers and other related organizations, gives great velocity, reach audience that is in physical form separated from the sender and increase gain access to potential and openness within an company and bad part about technology is the fact that it can create anxiety and conflict, easy to be over used, often lack privacy and can seriously drain employment efficiency. But in my case without technology the industry could not keep up their infrastructure to keep bringing in the visitor and keep carefully the place in order.
Community bottom tourism
According to (oikos, 2009) Community based tourism is tourism where local residents (often rural, poor and financially marginalized) invite vacationers to visit their communities with the provision of right away accommodation. Community based mostly tourism enables tourists to discover local habitats and animals, and celebrates and
Respects traditional civilizations, rituals and intelligence. The city will be aware of the commercial and communal value placed on the natural and social history through tourism, which will foster community based mostly conservation of these resources.
Community-based tourism affords travelers with exceptional opportunities to see local communities first side. It's distinctive in that it provides an alternative to development that isn't sustainable, presenting rural and poor neighborhoods an additional income source.
In helping community-based tourism, you can immerse yourself in the day-to-day lives of local and indigenous people while helping them to preserve their environment and cultural heritage.
The residents earn income as land managers, business owners, service and produce providers, and employees. At least part of the tourist income is defined aside for projects which provide advantages to the community all together.
Tourists will spend time near areas that are abundant with culture and biodiversity, and, at exactly the same time, will get to know the locals at the grassroots level.
Many successful experience in development countries verify that tourism can become a leading sector for individuals who conserve natural resources and go on it. Residents of these countries jointly cooperate in Community Structured Tourism and this gives not only financial benefits for the kids but also becomes a good example of community engaged decision making.
A community by classification implies individuals with some type of collective responsibility, and the capability to make decisions by representative physiques.
Locals participation, traditional culture, cross-cultural issues and raise of local income are basics of tourism and it is fundamental to obtain additional in depth for development countries where tourism is dominantly operate by great international companies.
Usually family members interviews make apparent that locals want to be a part of tourism activities nonetheless they dont know how.
Often the creation of Community Structured Tourism is the best solution for local people or at least a great help for them for example in these countries where the main income is from livestock and the desertification, the spread of unproductive land deprived of vegetation, is one of the key concerns.
Community Based Tourism is the jointly prepared and managed tourism activities of local group: this home based business never can be the key or only income source of the neighborhoods and cooperatives but can be additional income possibility.
Issues like creating additional incomes for local people and reducing influences on environment are included in the government policy about travel and leisure, but there's been little implementation no integrated coverage at the national level.
The pros and cons of community platform tourism
Base on the information of (mozer, 1995-2012)Benefits -depending after implementation a few of these can turn into cons.
Employment- (1 emp/1000 vacationer) labor extensive, few administrative positions, little upward mobility.
Infrastructure development -roads, drinking water, electricity, telecom and cybercom, however, not always local priorities.
Cultural preservation- monetary incentives to protect food, fashion, celebrations and physical history, but these have a tendency to be superficial components of a culture.
Environmental protection- econ bonuses to preserve character, wildlife and urban cleanliness.
Foreign exchange. generates resources to import food, pharmaceuticals, technology, consumer goods.
Development of health care services -those these aren't always open to residents.
Disadvantages -depending after implementation a few of these can turn into advantages.
Cultural destruction-(modernization world mono-culture), freezes culture as performers, reduction: language, faith, rituals, material culture.
primary products- sunlight, sand, surf, safari, suds, skiing, making love (little value added, neo-colonialism)
Environmental damage -game drives, resorts: golfing, skiing, beach, desert, world as playground, SUV.
Marginal work -low skill, low income, menial services, prostitution, medication trade, gambling, hustlers.
Low benefits -no job security, no healthcare, no organizing, and no work safety rules or environ requirements.
Development of illegal and/or destructive economic activities- market segments for drugs, endangered kinds, etc.
Outside hiring- skilled midsection and older management recruited from the area and transferred in.
Concentration employment -walled vacation resort enclaves.
seasonal employment
Outside decision making-decisions made outside of the area, corporate and business dollars corrupt government.
Unrealistic expectations-divert teenagers from school and brighter futures.
anti-democratic collusion- industry support of repressive governments
Land handled by the elite -people relocated, agriculture eradicated, prohibited from N. P.
negative lifestyle's (STD's- substance abuse, begging, hustling
diverted and focused development -international airport, roads, normal water, electricity to holiday destinations, development not accessible to locals
little forex stays on in country -airplanes, vehicles, booze, heat balloons, generally have foreign owners
package programs
Cruises -eat and rest on board and so the economic profit to the ports-of-call is very slim and limited.
Unstable market -fickle, affected by local and world situations, generally highly stretchy.
Health tourism -visiting to get surgical procedure at less expensive has its own group of unique challenges, which include: Determining the credential, skills and quality of the service and staff. Language communication problems on topics requiring a whole lot of details, sometimes even though both celebrations seemingly speak the same terms. Different social issues and objectives around health care and the body. Post-treatment complications, following the "visitor" has remaining the center.
