Habib Bank Limited commonly known as Habib Bank is the major bank or investment company in Pakistan and a thoroughly established banking chain across the world.
HBL has an extensive network of 1425 branches in Pakistan and 55 international branches that means it is one of the most significant banking institutions in Pakistan today.
Habib Bank Plaza is situated in Karachi; Sindh is the formal head office of the bank. The lender has a network outside Pakistan including USA, UK, Middle East, Asia Pacific and Africa.
Customers are the key that makes HBL a top-ranked loan provider and HBL constantly aims to keep its customers happy, which is why HBL has a broad selection of products that focus on different needs of its customers.
In conditions of HR activities, HBL could be placed as among the finest employers in Pakistan.
The bank has a detailed HR policy that is constantly updated keeping in mind the changes in technology and even employees responsibilities.
This statement highlights the recruitment types of procedures, selection, training, compensation and benefits that HBL addresses in its HR policy. The HR division isn't the sole party accountable for all the HR plans; HBL also uses the services of consulting firms that assist in administering the hr functions.
History
Hbl was founded in Pakistan as on 1947, the headquarters was situated in Karachi.
It started its operations in other countries during 1951 when it opened up its first branch overseas in Sri Lanka and Habib standard bank Plaza was built-in 1972 to commemorate the bank's 25th wedding anniversary.
It has come quite a distance from its humble origins in Mumbai (Bombay) during 1941
when it commenced operations with a set capital of 25, 000 rupees.
The strong performance and expansion of Hbl in its primary years impressed Mohammed Ali Jinnah (the founder of Pakistan) who got then asked the Habib Standard bank to move its businesses to Karachi following the freedom of Pakistan.
Habib Bank Small set up itself in Karachi in 1944 and became a symbol of take great pride in and improvement for the folks of Pakistan.
Habib Standard bank Ltd was working under state possession from 1974-2004.
Although in 2004 it went under privatization and currently 51 percent of the Bank's shares are purchased by the Aga Khan Account for Economic Development, an agency of the Aga Khan Development Network. The Government of Pakistan is likely to slowly but surely divest its remaining shares in the lender.
Introduction
HBL was the first commercial standard bank to be established in Pakistan in 1947.
Over the years, HBL is continuing to grow its branch network and it now the major private sector standard bank that has over 1, 450 branches across the country and a customer platform which is exceeding five million romantic relationships.
HBL has its occurrence in 25 countries, its subsidiaries in Hong Kong and the UK, affiliate marketers in Nepal, Nigeria, Kenya and Kyrgyztan and representative offices in Iran and China, HBL is also the most significant home multinational from Pakistan.
The Standard bank is increasing its occurrence in principal international markets including the UK, UAE, South and Central Asia, Africa and china and taiwan.
The crucial key regions of operations encompass product offerings and services in Retail Banking.
HBL also takes pride in retaining the largest Corporate Banking portfolio in Pakistan with a dynamic Investment Bank arm.
In the urban as well as rural centres, the bank services that HBL offers are SME and Agriculture lending programmes.
In the UK and GCC, HBL focuses on trade finance and remittances for the Southern Asian diaspora in addition to basic banking facilities.
HBL takes take great pride in in the actual fact that it has always been a bank and a brand for the masses, with a brief history that is inextricably linked with the history of Pakistan itself.
As it continues to grow, both locally and in another country, it aims to embody its brand personality: genuine, approachable, inclusive.
HBL is currently graded AA+ (Long lasting) and A1+(Short term)*. It's the first Pakistani lender to raise Tier II Capital from exterior sources.
Mission Statement:
To make our customers prosper, our staff excel and create value for shareholders.
Vision Statement:
Enabling visitors to advance confidently and success.
Values:
HBL values will be the fundamental principles define its culture and are taken to life in their attitude and behaviors. It really is these values that make HBL unique and unmistakable.
The principles are identified below:
Excellence
This reaches the primary of everything we do. The markets in which it operates are becoming increasingly competitive, presenting our customers an abundance of choice.
Only through being the most effective - in conditions of the service we offer, our products and premises - can we hope to be successful and increase.
Integrity
HBL is the leading loan company in Pakistan and our success is based upon trust. Its customers - and population generally speaking - expect us to possess and steadfastly adhere to
high moral guidelines and professional requirements.
Customer Focus
HBL understands fully the needs of its customers and adjust its products and
services to meet these. It always strive to position the satisfaction of its customers first.
Meritocracy
HBL always is convinced in presenting opportunities and benefits to its employees based on their potential. They have confidence in rewarding achievement and in providing first-class career opportunities for many.
Progressiveness
HBL is convinced in the progression of contemporary society through the adoption of enlightened working practices, innovative new products and functions and a nature of organization.
HBL Products
Domestic Bank: Service Line
In domestic banking HBL deals with the following various financial trades and provides several services to its customers:
Consumer Bank Services:
Habib Standard bank Ltd. has continuously strived to meet this requirement and along with its regular consumer bank services they have often released quite progressive services on the market in order to fulfill its customers. A few of its great accomplishments are that Habib Standard bank Ltd. was the first lender to present Traveler's Cheques in Pakistan, and the Habib Standard bank Master Cards was the first to be introduced in your community.
Cash Management Services
HBL's Cash management Services look after the local and cross boundary payments, collections, accounts services and liquidity management for both corporate and business and institutional customers.
Utilities Services
For the capability of its customers Habib Loan company always is prepared to stand on their aspect to provide as per located order facilities to the customers like, bank paid ELECTRIC BILLS, Phone Bills, Gas Charges and other utilities expenditures on the behalf of customer.
Transferring of Money
The bank or investment company provide facility of transferring of money in one place to another place within the country as well as outside Pakistan the lender acquire normal changes according to their plan of charges declared half yearly off their customers for transferring the money. The various programs of remittance are as under: 1 Demand Draft (DD) 2 Telegraphic Transfer (TT) 3 Email Copy (MT) 4 Muhafiz Transfer Cheques (TC)
Dealing in discounting of title to goods
The bills team of the branch deals with the discounting various subject to goods such as expenses of lading (B/L), Railway receipt (R/R), Truck Receipt (T/R) Airway Bill (AWB).
Issuance of words of guarantee
The bank concern letter of make sure with respect to its customers financing customer specialists export promotion bureau Sui nothern gas pipeline, other government agencies as wanted by its customers.
Product Lines
Auto-Finance
Habib Bank Vehicle Finance, supplies the customer, an expedient and cost-effective way of fulfilling their requirements of owning the car of their choice on the conditions. Options of affordable down obligations, convenient repayment arrangements by means of monthly rental repayments, which are tailored to the expected cash moves of the client are a few of the sponsor of value added features, the product offers its customers.
Home-Finance
Habib Bank brings the least expensive and convenient system to financing one's own house. Habib Loan company - House Funding, a demand / operating finance facility to assist an individual in turning his perspective into a reality. With adaptable options, varying amounts and versatile tenures one can start shifting to, building or renovating one's own house in couple of weeks.
Habib Bank or investment company Value Debit Card
Habib Loan provider Value Debit Greeting card is a secure and convenient repayment tool. It really is from the personal Habib Bank-account of the client. When the customer uses Value Credit card at shops for payment of daily acquisitions, the precise purchase amount is deducted off their personal Habib Bank-account.
Flexiloan
Habib Bank or investment company FlexiLoans is an individual loan product, which is available for salaried individuals for a number of reasons. Whether it is for a child's education, a essential getaway, a daughter's wedding or even simply a shopping spree, HBL FlexiLoans is a versatile financing program which can in fact provide the essential cash to satisfy all such requirements.
Habib Bank Get good at Card
Habib Loan provider MasterCard opens a world of convenience because of its clients. Whether it be shopping or vacationing or medical expense, HBL MasterCard models you free from the hassles of taking cash, wherever you are. You have the choice to choose from our Local or International credit card depending on your requirements
Habib Bank Lifestyle
Habib Bank's Lifestyles Financing Structure provides funding for household gadgets and consumer electronics on easy terms and adaptable tenures. The merchandise aspires to bring comfort into each local unit by providing financing for essential home items, the purchase which may be postponed by households due to paucity of funds. The bank seeks to provide quick financing so that households do not defer purchase of such essentials, and all such items are easily accessible as and when required.
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Job Examination at HBL
This is the task that is carried out in determining the tasks and responsibilities of a posture in the business, the essential characteristics of people completing those job positions.
There are special consultancy organizations that could assist in an organizations human reference planning; HBL is using the services of 'Sidat Hyder Morshed Associates' which is one of the pioneering management consulting businesses.
SMHA provides job evaluation services to HBL as well as for that it gathers information through:
Questionnaires
Interviews
Interviews:
Interviewing is a crucial source that is employed in collecting information for the job analysis method. Employees, band of employees as well as the supervisors are interviewed due to the vast knowledge they have about the work position.
The interviews are usually structured and sometimes may even be unstructured.
In the set up interview a collection of questions are accompanied by the interviewer.
However, in the unstructured interview the interviewer pursues any interesting topics that may appear relevant to them in the process of responses to questions.
Questionnaires:
Herein employees are given a questionnaire which they have to the solution and it helps in quantifying their job-related tasks and responsibilities.
Questionnaires are also of varied forms although mainly their either open-ended [more qualitative] or structured [quantitative].
Amongst the quantifiable questionnaire methods used, HBL mainly uses the 'Position evaluation questionnaire'.
The position analysis questionnaire is employed to accumulate quantifiable data concerning the key duties and duties of the various jobs. It analysis a job according to five main activities, that happen to be:
Decision making/communication/sociable responsibilities
Performing skilled activities
Being physically active
Operating vehicles/equipment
Processing Information
In Habib Bank or investment company job evaluation is usually conducted:
When it's beginning a fresh branch, or producing a new technology or a new product/new services etc.
The purpose of job evaluation at HBL is:
To acquire information concerning the varied level of activities to be performed
Collection of data about the abilities, education, experience, staff qualities that are needed in collection of the best person for right job.
Job Analysis for top level Level Management:
The job analysis for the very best management is supervised and implemented by the HR department at the head office situated at Karachi. For filling the respected vacancies the head office uses inside as well as exterior source of recruitment.
An example of job description and job specs of your managerial post in HBL is as follows. This was constructed with the aid of a thorough job evaluation.
Managerial Job Description
Job Subject: Branch Manager
Job Synopsis: Promotes bank in the community and manages branch functions in
coordination with the head office.
Tasks
High light the services of the bank in the community to attract people for starting their
accounts to boost the bank assets.
To operate the branch in such a way that the expense of operation is minimized and the services
are maximized.
To check on and issue loans on merit for the increase of standard bank revenues.
Managerial Job Specification:
Experience:
This job is perfect for the trained person and should have minimum 24 months of working experience.
Previous job performance should be good.
Personality: Attractive
Qualification:MBA or MS in relevant field.
Personnel Planning at HBL
The HR Division at HBL is accountable for effective HR planning specially the regarding demand and offer of employees and also forecasting for possible demands and offer which may be needed at a later time.
The goals of human tool planning for HBL the is same like the rest of the organizations which mainly centres around forecasting and planning for acquisition, retention, improvement and the use of HR.
At HBL, Human Resource Planning encompasses decision making in three areas that have combined activities:
Step 1: Habib Lender Limited makes a list of requirements regarding the given job keeping in perspective the needs, goals, additional human reference and skills required, then standard bank is able to hire the services of right kind of person to fill up this job.
Step 2: HBL make ideas for drive of their employees by giving them different kinds of targets and incentives on the accomplishment and then for bringing excellence in the performance of employees in the organization.
Step 3: There can be an interlinking between your staff goals and the organizational goals.
Human tool planning is specifically performed in both of these activities:
Forecasting staff demand
Introducing new services
Opening new branches
Changing customer demands
Setting up new technology
Forecasting staff supply
Overtime
Job rotations
Transfers
Internal Promotion
Recruitment and Selection at HBL
HBL has an extremely systematic method of recruiting its employees, which is totally predicated on its value 'Meritocracy'.
The merit-based recruitment process at HBL contains the concepts of similar opportunity which brings about the appointment of the most efficient and suitable candidate.
Such a process ensures openness as well as transparency, and allows a greater confidence in the results of the selection process.
The merit rule at HBL mainly aims in identifying the best option person for the work assessed based on the following parameters:
Educational Background
Skills and Competencies
Abilities and Attitude
Experience
Interpersonal / Communication skills
Campus Hiring:
HBL has a very active hiring process of students and it yearly visits universities browsing for potential job candidates.
As part of HBL's individual tool strategy, it regularly goes to various universities in the united states to induct & groom fresh business graduates each year.
Enthusiastic and proficient youth form is crucial and thus these are even nurtured to be future market leaders at HBL.
To get the best young skill, the resourcing department employs a pro-active strategy. HBL positively participates in campus training seminars giving presentations that focus on HBL's background, vision, mission, beliefs, recruitment & selection process, future job potential customers and overall business strategies.
Fresh talent is hired on the permanent basis and their offered an array of job opportunities from various departments over the business such as Information technology, Marketing, Finance, Businesses and HR.
This is the procedure that is carried out at HBL in filling in positions:
For selection HBL usually does indeed:
Interviews
Written tests
Background Checks
After the recruitment process, selection of most dependable and capable job seekers is manufactured at HBL under the supervision of HR personals.
Firstly HBL advertises in every types of media which includes papers, mag, website etc) where the public is informed that a particular situation is vacant for the next post, for which their conditions [normally in HBL] are:
O Applicant must be considered a resident of Pakistan.
O Should be certified in the relevant field having graduate or post-graduate level.
Candidates then send their filled applications against the vacant posts promoted in the magazines, after advertisement different people apply for the job.
In the initial level of recruitment, the CV's that are of irrelevant applications are screened out and relevant applications are called for written test.
This test is evaluated by IBP (Institute of Bankers Pakistan). The test pattern is of GMAT format where the institute judges the individual job patterns and skills of doing individual as well as group responsibilities.
Usually interviews are individual, however when a group interview is conducted herein the individuals are given a specific topic to issue about, this group discussion mainly assists with judging personality attributes as well as leadership qualities that give the applicant its USP.
The External resources of employing HBL uses are:
Advertisements through papers (Jang, Dawn and The News namely)
Trade and Professional Publications (Aurora Newspaper)
Online Job websites (Rozee. pk)
The external resources supplying potential individuals are:
Sidat Hydey Morshad Associates
Employee referrals
College-recruitment
Walk-in interviews
The internal options that supply applicants:
Rehiring previous employees
Job Postings
Training at HBL
Habib Bank feels that training takes on a vital role in the development of the talented and energetic youngsters of the united states. History unveils that HBL pioneered its first training program in 1946, that was followed by many other programs since then onwards. The training division bears out a skill hunt programme regularly that then makes the selection of the potential prospects for the banking profession on studying their merits.
The training methods that are carried out by HBL are:
Soft skill efficient training: Normally, this is done to be able to enhance the personality attributes of HBL employees and various physical mannerisms such as communal grace, personal patterns, fluency of dialect etc.
On-the-job training: Different methods are used such as coaching and mentoring. The trainee is trained as well as supervised also a great deal of job rotation activity happens in this scenario.
Class room lectures: HBL possessed launched a two-day standardized training program on 'Know Your Customer and Anti Money Laundering', in joint collaboration with Global Compliance and HR and OD groups for all those its employees.
Class room lectures help fortify the integrity of business interactions, mitigate growing dangers and create recognition amongst HBL's work force.
HBL also launched an Urdu version of the insurance policy record as well as making use of high tech training tools.
Besides these there also other training types of procedures for new employees such as:
Management Trainee: This keeps a watch for highly encouraged individuals who have the potential and functionality and exhibit another leader's features.
This program offers considerable interactive class room training, job rotations, and personal mentoring making this whole process a thorough learning experience.
Management Associate: That is an exercise and rotational program that mainly stresses in branch coping and the banking requirements in a branch. This offers accelerated development opportunities across different banking divisions such as retail, commercial and top priority banking.
Cash Officers: HBL does indeed believe in the fact that employees of the bank are its brand ambassadors, which explains why they should display exemplary skills when managing customers. This is a a month training curriculum that is dependant on branch banking functions before any position in the branch.
HR Centre
Recruitment
Derecuitment
Selection
Of capable employees
Oreintation
Training
Adapted and proficient employees with up-to-date skills and knowledge
Performance Appraisal at HBL
The Job Evaluation Criteria of HBL:
The basic pay
The set salary
The income which comprises of the rates for the jobs, these are in essence for skill centered jobs wherein these rates can vary greatly according to the skill and competence of any person. Management common sense is used in the mending of the rates when recruiting and retaining a worker.
As considerably as performance appraisal can be involved HBL adopts two types of strategies and those are: The traditional approach and The modern approach.
a. Traditional Approach:
In this approach of appraisal a alternative view is performed about the entire organization, which is based on its past performance. In HBL an assessment is performed at branch level. Each branch gets the responsibility of exhibiting its performance in accordance with the goals which have been set which too going towards a positive direction.
b. Modern Methodology:
With this method, all the employees are allocated certain specific goals or targets that are to be fulfilled in a given time period that has been allocated to them, this in the end shows the entire performance of every employee e. g. the deposits that they gathered and whether they matched it up to the amount limits.
The performances of all the branches are analyzed at the end of the financial 12 months which is December.
Compensation and Benefits at HBL
HBL offers its employees reimbursement in various forms such as:
Cancelled holidays fees
Injuries throughout a job task
Cost of medical treatments
Repair of vehicles
Employees can claim these kind of compensation anytime, when this event occurs.
HBL is one of the very most employee-centred banking companies in the country, which is why they employ a thorough benefits plan, which includes:
Disability
Paid time off
Training Programs
Insurance
Education
If employees are on a holiday, or either on suffering they are still paid out, which is suggested by the 'paid time off' plan.
Employees nearing age retirement are paid out in styles of gratuity, pensions, excellent annuation finance and provident finance.
In the truth of any disability the bank assures financial support, when the employees are ill and are either unable to do their job the lender offers different types of education and training programs to the employees in order that they could furnish and sharpen their skills.
Currently, HBL is one of the first few companies that if offering its employees free of cost 12% of GOP stocks under the 'Benazir Employees COMMODITY Plan' [BESOS].
Motivation at HBL
Motivation is the willingness of employees to exert high degrees of work in the achievement of goals. With motivation present there is a higher success rate in the achievements and fulfillment of any activity.
Managers at HBL are alert about the needs of the employees that match "Maslow's hierarchy of needs" this is suggested even in its ethics plan, which is reviewed later on.
Since banks are about services that are rendered by humans, thus it is an acknowledged fact that we now have different types of personnel. HBL recognizes the actual fact it has both types of workers that are talked about in "McGregor's theory X and theory Y", although the majority of the employees belong to the "theory Y" category, herein the market leaders/supervisors know that motivating these individuals guarantees success, activeness and responsibility fulfillment.
Ethics at HBL
Hbl strongly stresses on conducting the business with full conformity with regulations, the rules and the regulations which may have been determined by the city.
Thus, the employees of HBL at all times have to show the highest standard of ethical discussion and candor in conformity with the set code of ethics and the professional business do.
The objectives that reflect HBL's code of ethics are:
Code of ethics at HBL
Honest and moral Conduct
Compliance with relevant Government laws
Promotion of
Internal reporting
Any conduct that may be detrimental or harm the reputation of HBL is not tolerated.
A duplicate of rules of carry out is given to every employee and it is mandatory to allow them to abide by it and this is indicated by way of a written personal.
Maintaining office decorum:
It's needed for all the employees to comply with the office timings and assure that there's no disruption in virtually any work commitment.
A proper dress code is required to be maintained by the employees, they have to be well-presentable as well as well groomed at all times. The other ancillary personnel needs to maintain uniforms.
At all times the employees have to provide a higher standard of habit, attitude, there needs to be positivity in their body gestures. Patience and politeness is the main element in managing clients.
Every employee must ensure their work area is clean.
Confidentiality:
Every policy relating to HBL's business, products or services, impressive technology, new marketing techniques or systems shouldn't be disclosed or reviewed with any third party.
No third party should be given any important financial information regarding the clients unless the disclosure is essential for the law example money laundering; or shields the bank's interest example suspected scams.
Conflicts of interest:
Personal interests of the employees shouldn't conflict using their duties in the bank or in their services to your client.
It is essential for a worker to avoid issue between all levels i. e. financial, political, cultural and personal pursuits.
For higher-level employees, it is crucial they don't review a loan for a business they may be a director of.
Gifts and Inducements:
There is not a permission at any cost directed at employees to accept gifts, mementos or any entertainment from existing or potential customers.
Outside Pressure:
At all times, employees should avoid inciting any exterior pressure or effect for the attainment of the own private goals and benefits in the lender. If any worker exerts such a habit they might b put through disciplinary action.
Insider Trading:
Employees should refrained and strictly condemn any insider trading in HBL stocks, even they should avoid making a package, advising or getting a deal for another person, even if its for securities shown in the stock market.
There are certain inner rules involving personal trading in securities which have been located by HBL and they apply to all employees.
HBL has full co-operation in the drive against money laundering and the authorities have been providing full authority to confiscate any proceeds of crime.
The various business divisions in the lender have been given rules that aid them in the conformity of the anti-money laundering coverage.
Key Concepts:
The golden rule at HBL is to "know your customer".
The various business divisions are required to keep a record of customer recognition for at least five years, since the closing of their account. In the case of transactions, regulations in Pakistan says that for five years at least the record should be preserved.
Employees shouldn't advise any customer if their account's being looked into for any criminal activity.
Protecting Standard bank Resources:
It is the responsibility of all employees to safeguard the bank and even its customer's tangible investments which include cash, securities, physical property and services and customer information.
Interaction and personal communication between your customers and their professionals should be maintained at least.
Stationary which include letterheads should only be used for business purposes only.
Discrimination or Harassment:
HBL uses equality in conditions of gender and religion.
Its totally prohibited to get any harassment or any sorts of erotic discrimination whether its committed to the clients, subordinates or even supervisors etc.
Its totally condemned to discriminate or harass any staff because of gender, creed, age, religion, marital status or any physical impairment.
The other rules that HBL ethics policy covers are copyrights, exact reporting and record keeping, auditing and regulators, zero tolerance to workplace violence and most significantly equal occupations which in details covers issues such as nepotism.
Career Planning and Progress
This is a profession ladder that has shown the progress from a cash official to a branch supervisor.
It suggests that a solid sense of direction if in conjunction with responsibility boosts motivation levels and boosts not only performance but even efficiency.
A holistic profession progression plan is covered below in the chart:
Career Progression Plan
