The name of the organisation is English Airways Plc, they provide global flight and carry passengers from different part of the world. They operate international and home air services having passengers, mails and other ancillary services. It really is a public responsibility company consisting of directors and shareholders.
B)
THE VARIOUS TEAMS THAT EXIST IN English AIRWAYS:
There are various groups which exist in the organisation, in British Airways there are customer services groups and empowered groups in the company. They both perform different function for the success of the business. In an company the culture which the organisation set can determine the ways in which the teams' members react in various departments within the organisation.
CUSTOMER SERVICES TEAM:
The customer services groups are several person that are trained to attend to the customer's needs and present appropriate advice to customers. They attend to customers when customers phoned to make enquiries and they give information to customers about their airline flight schedule and they ensure that customers receive maximum satisfaction and they make appropriate complain to the management on behalf of the clients so that customers receive maximum satisfaction at all time.
The customer services office in English Airways give helpful information to customers as well as pay attention to customers grievances which are being used to improve the services that the organisation render to all its customers all over the world. They customers services team of English Airways also ensure they get feedback from customers in order to know if they're satisfied with the assistance they have rendered.
The customer's services clubs that focus on customers on mobile ensure that complaints are registered and treated with urgency plus they make sure that give necessary assistance to customers in particular when customers want to make enquiries about their journey schedules.
HUMAN Learning resource TEAM:
They play an essential role in virtually any organisation, they may be responsible for recruitment of staff into the organisation, they choose the personnel into each section plus they give personnel appraisal and they are also in charge of staff welfare and offers in the company. In British Airways, the management teams at times seek the services of a specialist who are expect in recruitment of personnel to hire people who are competent to work with the company.
They are in charge of the next:
INVESTIGATING: The assistance the organisation to make positive discussion with the employee, they ensure that employees perform their obligations and they investigate the performance of employees plus they give necessary advice to the management about the employer's performance.
PLANNING: They help the company is planning all the actions within the company plus they ensure that they perform strategy which is utilized by the company for positive development. Planning allow the organisations to set out the business goals for a certain time period that assist the organisation to attain its goals.
RECRIUTMENTS AND JOB SPECIFICATIONS: They are really responsible for employing and firing of employees, they make use of staff and teach them to enable them perform better in their various division to be able to enable them perform better.
CABIN Staff TEAM:
In English Airways the cabin staff team are hired to take care of travellers that are on board from seperate location who are boarding their airfare to different area of the world. They can be trained to take proper care of the people up to speed and also give necessary assistance to passengers up to speed plus they ensure that individuals obey the guidelines and rules while up to speed.
The cabin crew team serve food and beverages to customers boarding flight to different area of the world and they make sure that customers are cured with equality and also ensure that they rendered good customers' service to customers by any means time. They give instructions to customers on when on board and make sure that passengers are sitting to the car seats that are allocated to each passenger.
SAFETY AND SECURITY TEAM:
The Uk Airways ensure that safeness of lives and property of the passenger and personnel is secured at all time that's the reason they ensure that the security and safety team carried out regular bank checks on individuals and personnel. The security and safety team check in travellers boarding flight plus they ensure that they don't take any things that could cause harm or harm to other passenger on board they also be sure individual boarding air travel are holding necessary visiting documents to ensure that they have the right boarding move that allow customers to plank a trip.
The safety and security team work with authorities and other security agent to ensure that lives and property of individuals and staff and safe at all time.
C)
THE BEHAVIOUR OF THIS TEAM WITHIN THE ORGANISATION:
CULTURE ON THE ORGANISATION: The culture of the organisation determine the behavior of the associates, BRITISH AIRWAYS culture is to work with all employees from different backdrop and ethnicity which impact the team behaviour within the organisation. The culture of BRITISH AIRWAYS is to provide good customers service to all its customers. The organisations send the team members on training how to relate with the clients. This makes the associates to communicate with customers effectively and connect to customers whatsoever level.
MOTIVATION: The ways in which the team members in Uk Airways are encouraged by the organisation determine the behavior of the associates, associates are motivated by the team market leaders in various office to carry out their day to day activities this enable associates to carry out their daily activities.
DIFFERENT Jobs: In English Airways specific team have different duties to play which will make the team members to behave in several manners. The behaviours of the team within the company are as a result of different responsibilities which are assigned to different clubs within the company.
THE FACTORS WHICH INFLUENCE THE TEAMS SUCCESS AND THREATEN FAILURE:
TEAM SUCCESS:
GOOD COMMUNICATION: In British Airways associates communicate with each other from different division making the associates to converse effectively with one another within the organisation. Communications enable associates to accomplish positive result because associates have the ability to interact and talk to themselves to attain the aims and objectives of the organisation.
TEAMWORK: In British Airways employees engage in team work, the employees interact as an organization and they cooperate together to attain common goal. Teamwork is therefore of individual behaviour in the group when makes the team to achieve the aims. The teamwork that your management of English Airways follow permits the organisation all together to be able to achieve the desire and the goals of the organisation. The management encourage the team work in various departments that your employees follow to work and cooperate with other customers of the team to interact as a team and achieve common goal.
MOTIVATION OF MEMBERS: The organisation allows employees to work as a team and inspire each other as a team to achieve common goals which make work to be easier and faster. There are many departments in the company, the head or supervisor in each office make sure they motivate members of personnel in their section and they encourage them to carry out duties directed at them in order to achieve a excellent results. To be able to inspire employees the management also encourage staff by sending them on training and present bonus to outstanding staff to encourage them to perform better.
CULTURE AND Opinion OF THE ORGANISATION: The culture and belief of English Airways is to set a standard and ensure that various clubs in the organisation emulate the quest and eyesight of the organisation. The team head or head of every department coordinate all the activities in their section and ensure that they advise the team members about all the actions that is certainly going on within the company in order to attain common goals.
THREATEN FAILURE:
LACK OF COMMUNICATION: When there is no good communication between your team members of English Airways this will have an impact on the organisation and there will be a difference in communication by any means level in the company which will have effect on the team. Organisation that does not carry team members or group along will not be able to communicate with the associates which will result into failing and the company will not be in a position to achieve the objectives and goals that contain been set by the company.
LACK OF TEAMWORK: In Uk Airways if the team members are not able to work as a team it has influence on the company. The team will not be able to interact to achieve common goals and this will impact the organisation as a whole. When associates does not cooperate with one another as a team the groups will never be able to achieve the purpose of the team as a people that will have a problem on the team as a whole.
CONFLICT: Issue is another setback which make a difference a team, if there is a discord within the groups in British Airways the groups will not be able to work together as a team to attain the aims and objectives of the organisation which will affect the organisation. Discord can cause an company not to be able to cooperate mutually and help other members in the team all these can cause a team not to are a team to be able to achieve the goals of establishing the team.
TASK 7
VARIOUS TECHNOLOGIES UTILIZED BY TEAMS:
INTERNET:
The internet enables various groups to speak from different area of the world which makes communication to be easier and faster from different part of the world. The internet enable teams associates to send information from different part of the world and talk to one another as a team without physical contact which permit work to be done faster and easier by the associates.
The internet enables associates to get access to their laptop or computer which enable these to communicate with one another from different part of the world. Some team members to home based and send information to other users especially when they are simply on holiday, which make it easier for them to communicate with each other even while on holiday.
EMAILS:
This is another form of technology whereby team members can talk and interact with one another by sending emails to one another to give records and details about how they go about their daily work activities. The associates can talk to their fellow workers and pass vital information through email to make work easier and faster in particular when associates are a long way away from each other plus they want to complete information to one another.
COMPANY'S WEBSITE:
Team users of Uk Airways can communicate with one another through the business website, individual employees has a password which they can use to access the website and communicate with other team members, team members can send memo and studies through the business's website which communication to be faster and easier for the team members.
MOBILE PHONES:
Individual can connect through mobile phone in British Airways by sending text messages to other associates. Text messages can be sent from one member to passing essential information as a mean of communication between associates. This make information to the passed and quicker since team's member can make calls or send texts to one another from different part of the world.
IMPACT OF THE TECHNOLOGIES ON Clubs:
BETTER AND FASTER COMMUNICAION:
The technology permit teams to communicate with one another effectively from different area of the world and invite team to accomplish its seeks and goals through the many form of technology available, team can interact with each other from seperate location and carry out tasks that are located to them without physical contact through the assistance of technologies.
TIME Keeping:
Technologies has help groups to save lots of time and communicate with one another by saving time and energy of associates, team members don't need to waste their time or associated risk their lives visiting from different part of the world when they can send information through email, cellular phone which is easier and faster and economical. Time is saved and man electric power too is reduce as a result. Team's members will have the chance of not moving from one area of the countries to another since they have another means of communication with each other which is faster and convenient to allow them to communicate.
ELIMINATION OF DISTANCE:
Distance is no more a problem, team members can send text messages from difference area of the world one to the other, and the problem of distance is eradicated consequently of this because groups can talk to themselves from seperate location. Distance is no more a barrier in communication with the aid of modern technologies people from different part of the world can communicate with one another without physical contact with make communication to become more effective and adaptable. Team members can work from home and send article or memo to one another with the help of communication which makes communication to be easier and faster.
RECOMMENDATION
In this statement I will advise that every organisation must have a good culture so that associates can emulate the culture that may mirror in the behavior of the groups. Also the ways in which team members react and interact with each other will be therefore of the team head therefore choosing a team leader that will inspire and hold other associates along atlanta divorce attorneys company is also important because it will determine the relationship and success of the team which can have effect on the organisation.
I will also recommend that company should use modern solutions that will boost the morale of its team's users in every company like English Airways and also training team's associates about how to make effect use of modern technology to allow the team's users interact with one another and connect effectively.
CONCLUSION
In conclusion I will suggest that teams associates in Uk Airways should work together with other people so that the team is capable of doing better as well as team head should identify the teamwork behaviour for better performance like the team leader should encourage feedback from associates and those outside the team to know the current team behaviour and the way to connect effectively with associates within the company.
Also English Airways should encourage teams in various departments to work with modern technology to have the ability to interact and communicate with one another effectively because when there exists good communication within the organisation, the organisation will be able to improve their services and give quality service to all its customers across the world. Lastly in British Airways there should be teamwork within various departments so that the various groups can have the ability to achieve the aims and aims of the organisation mutually through teamwork.
