Keywords: management bad communication, inadequate management communication
The analysis of communication is the study of the procedure of one person transmits information by conversation, signs, or actions to another. Furthermore, the information is often expressed nonverbally and verbally.
The non-verbal communication is the individual deliver information without speaking solo words but with the become facial gestures, body gestures, appearance of one person to make an impression others and the tone of voice. The tone of voice, for example, a same sentence with different modulation of voice will reveal different sense to the listeners, such as yelling and crying while saying ok. The verbal communication is the individual talks out with words immediately ("What is this is of Communication?", N/A).
Experts tell us that of the full total impact of an demonstration, only seven percent is determined by what we use (verbal); thirty-eight percent by the tone of our speech (vocal), and a fifty-five percent originates from nonverbal cues ( "The Definition of Communication", Dr. Hoffmann, 2010). Furthermore, communication can be come in variety of forms such as downward communication, upward communication, horizontal communication, intrapersonal communication, interpersonal communication, lateral communication, diagonal communication and so forth.
The ideal reference of communication is the process of transmit information and common understanding between two or more parties. To be able to successful talk to other; the information must be design with the common words, signals, or signals, so the sent information can be understood easily and obviously. Besides, it is also very important to be careful the words that one person use to communication to others. In some situations, negotiation is one of the marketing communications.
1. 1 History of Study
The capacity to converse and interact with others is the main skill to achieve success in both of our personal and profession lives. However, some people were not good in communicating with others and unaware that communicating possessed turn into a necessary activity in our daily life of known as human need. Nobody can survive in this world without conversing to others. Therefore, because of the level of importance it includes, communication aspect have been selected as the primary character of this study.
The result of interaction of included get-togethers can be determined by the amount of success of communication, either positive or negative. If the result is negative, which means that communication between gatherings was inadequate, then some difficulty or side effect will be arising. Besides, the medial side effect bring by ineffective communication cannot be underestimate. Because of several factors that induced ineffective communication, certain skill and understanding should respond in everyone.
Other than that, different level of skill and understanding were engaged in different forms of communication such as downward communication. The professionals and employees are by means of downward communication within an organization. However, there are also existing interpersonal communication between managers and employees. If we want to increase the degree of skill and understanding, we ought to focus more in interpersonal communication. Interpersonal communication is a person to person, two way verbal (written and dental) and nonverbal conversation that includes posting information and feeling between individual or in small group that establishes trusting relationship (Hubbley, 1998).
The communication is the most essential one skill in this fast changing world. John Harvey mentioned that the managers everywhere must have to boost their capability to communicate to become effective in their job. Besides, the employees will feel self-confidence when the managers effectively converse their vision, in the end, the communication satisfaction between professionals and employees are certain to get improve (Pavitt, 1999).
Furthermore, the communication among professionals and employees also can be known as managerial communication. The useful managerial communication is to converse, to transmit information, opinions, decisions, and receive answer at the same time by managers, also known as the new spirit of business (Stefanescu et al. , 2008). By this declaration, the professionals have to fulfil his/her tasks by sending the information to the employees, the text messages such as the company quest and goals, the price tag on such, the quality and current economic climate issues, and the duty that need to be fulfilled to attain the collection goals. Hence, the potency of communication will influence the consequence of the goals immediately.
Furthermore, there is a relationship between professionals and employees, is control. Relating to Holladay and Coombs (1993), control is a tendencies enacted through communication. Besides, command has other explanations, such as the ability to steer followers toward shared goals (Bryman, 1992), as a form of impact (Hersey, 1984), and since simply something a head will (Fleishman, 1973). When there is problems in the command, the most probably reason is the communication. A administrator cannot lead several employees without talking to them.
According to Popa and Filip (1999), there are four types of managerial communication models and the first type is one-way communication model. The one-way communication model is a classical model of communication process. In one-way communication model, the managers ignore the employees; it is an inadequate downward communication from the management (Peter Drucker, 1993). Another is the circuit communication model. On this communication model, the employees respond to the received meaning (Stefanescu et al. , 2008). The managers must follow up the duty that allocated to the employees and know the problems that are encountered by the employees. The third type of managerial communication model is interactive model, that your professionals and employees exchange the ideas when communicating. This is an important role of professionals and employees. Plus the last the first is the behavioral model. In the process of managerial communication, the professionals expect the employees to behave after getting the subject matter (Campbell and Level, 1985). The professionals must use a suitable managerial communication model to lead their employees to be able to complete the jobs.
1. 2 Problem Statement
In this study, the main concentration is to recognize the factors that cause inadequate communication between managers and employees. A business cannot work properly without talk to other. To become effective and reliable in the operation and achieve the goal of a business, effective communication act as an important role between professionals and employees.
The quality communication system, communication techniques and communication strategies will be the communication issue of the manufacturing business are in Nigeria and which contributes to low sales volume and revenue making (Lawal Abubakar, 2010). By this declaration, we understand that communication between professionals and employees determine the continuing future of an organization. Besides, the communication possessed become a significant qualification that wanting from all of us.
There are some factors that will discuss in this research. In this analysis, the first factor will be mentioned is tuning in factor. Whenever we start communicating with other, the first step is to listen. In order to have a much better communication, the first step is to boost listening skill (Finkle, 2010). Besides, the device always influence by the surroundings, or by the meaning itself. Hence, after the managers sending the complicated subject matter, the employees have to pay attention carefully.
The second factor is terminology factor. The vocabulary is the basic element that people use to talk to other. Furthermore, the language factors are the existing of different dialect, the use of vocabulary and the frame of mind of speaking. A lot of the managers and employees aren't in the same race, the only terms they can use is English.
The third factor is specific factor. The individual is the sender and receiver, in this study, is the administrator and employee. The individual factor includes gender, competition, belief, skill and ability to communicate, etc. Moreover, everyone have their own personality and style while connecting with other.
The forth factor is technology factor. Nowadays, most of the people are using technology to communicate with other, either local or international. In the business, some managers execute virtual ending up in the employee, for example like sending information. However, the reason of the information in face-to-face assembly is preferable to virtual assembly.
The other factor such as stereotyping, disabilities to talk, and the opinions of the meaning also will brought on ineffective communication between managers and employees. When someone is already knows the meaning since the beginning of the communication, it can be an work called stereotyping. The disabilities to converse such as mute, deaf, and blind. Besides, the reviews of the message is important for both managers and employees to be able to improve their communication skill.
The main problem centered in this research:
What factors cause inadequate communication between managers and employees?
How these factors are impacting on the potency of communication between managers and employees?
How important the factors will influence the effectiveness of communication between managers and employees?
1. 3 Research Objectives
The aims of the analysis are:
Main Objective
To provide useful information and reports to the organizations to be able to develop an intellectual community by resolving the inadequate communication one of the professionals and employees.
Sub Objective
To review the factors that lead to inadequate social communication between professionals and employees.
To understand the communication aspects among employees.
To discuss the empirical results, alternatives and implication s in creating an efficient communication network among professionals and employees.
1. 4 Need for Study
The study is to understand the factors that caused inadequate communication between professionals and employees. Furthermore, the ineffective communication will bring troublesome for the organization. Because of the listening, language, specific yet others factors, it will become the barriers to effective talk to others.
The being attentive is the main factor as one listening, who is the information device. Within the communication process, the major personality is the sender and device. More often than not, the employee always misunderstood this is of information that the workplace directed, vice versa. Next, is the matter that used to connect, the dialect. Different contest use different language, but the British is the international vocabulary. Some people may be poor in speaking British, however they are good in speaking the mom tongue. The terminology is the element of information, once the staff cannot understand the meaning of information, it triggered ineffective communication. On the other hand, the average person factor is the essential factor that will impact the communication, such as gender, capability to communicate, notion to others, and so forth. Others factors such as technology, disabilities, the meaning itself, etc.
In the business, the managers contain the right to lead the employees well to be able to achieve the goals, also known as leadership. Corresponding to Holladay and Coombs (1993), management is a behavior enacted through communication. In addition, leading is one of the top parts in business management. An excellent leading skill takes a good communication skill. Besides, it also link to downward communication. After the downward communication happened, the upward communication must show up.
In the prior part of the study had mentioned any particular one of the managerial marketing communications is interactive communication model. Once the employees have the message dispatched by the managers, they must supply the feedback. Sometimes, some employees could keep silent when they receive a complicated communication. Hence, employee words or upward reviews is generally helpful to organizations because it allows professionals to quickly find out about problems and accumulate specific information to address these problems effectively (Frese et al. , 1999). Generally, the employees will get the positive job results when they are experience positive communication relationship (Paul E. Madlock, 2008). By this statement, communication between managers and employees is a crucial element to get the job done successfully.
Furthermore, not only the communication in the organization is important, but also the communication in communal perspective. As we know, every single individual have to speak in the lifestyle, even a mute will use the indication language to communicate with others. Moreover, because of the globalization are growing swiftly, the communication is an essential skill to make it through in present day population (Sriramesh & White, 1992).
1. 5 Opportunity of Study
There are two ways to send out the survey. One is the most frequent survey distribution, branded survey form. Plus the other one is paid survey, such as e-mail and g-mail. Along the way of data collection, the respondents are required to fill in the same set of questionnaire. The collected data will be analyzed using sampling method.
1. 6 Operational Definition
Listening Factor:
Listening is one the traditional five senses. When interacting with others, it needs the listener to understand, interpret and assess what he or she hears.
Language Factor:
The dialect is a linguistic system, such as British, Mandarin, Hindi, and so on. The language can be use to encode and decode information.
Individual Factor:
The characteristic, patterns, understanding, gender and race that differs from others.
Technology Factor
Technology is the request of technology to commerce or industry. There are some technology products for communication, including the telecommunication, Internet, cellular phone, computer and so forth.
Others Factor:
The others mean that those factors can't be categorized in a title but likewise have a direct effect to the reliant variable.
1. 7 Organizational of Research
Chapter 1, a basic understanding of the research is introduced. In essence it involves definition of the topic discussed, followed by the view and perspectives worldwide. Besides, research problem and the research objectives also introduced in this section. Subsequently, the justification of research is done to clarify the benefits and provide better understanding that can be gained from this study. Lastly, a brief justification of communication is also included in this chapter.
Chapter 2 is the books review which will try to present an assessment of the tuning in factor, language factor, individual factor, yet others factor. This section is principally about critiquing the relevant efforts from the past researches. For this chapter, articles, citations, publications, and dissertations will be used to strengthen the points talked about.
Chapter 3 is the study methodology which provides a explanation of the techniques found in this research. It points out the types of data gathered and how it was completed to arrive towards the end. The explanations on sampling data, data collection, and questionnaire development are one of them chapter.
