Clerk WITHIN AN Office Management Essay

Human tool development has lately become the concentration of attention of the organizers, policy creators and administrators. Individuals tool development may be thought as the procedure of increasing the data, skills and capacities of people. It is important not only for an enterprise but for a nation to develop its recruiting. A country can form only when its human resources are developed through health, diet, education, training and research. In the enterprise level, worker training and executive development are the main areas of individual tool development.

Training performs a central role in nurturing and building up these competencies and in this way it has become a area of the backbone of strategy execution. In addition, quickly changing systems require that employees continuously improve their knowledge, skills and skills to handle new procedures and systems. Job that will require little skill is quickly being replaced by jobs that want technical, interpersonal, and problem-solving skills.

Other movements towards empowerment, total quality management, teamwork, and international business make it essential for professionals, as well as employees, to build up the abilities that will enable them to handle new and more demanding projects.

Many new employees come prepared with almost all of the data, skills and capabilities needed to get started on a work. Others may necessitate considerable training before they are prepared to make much of a contribution to the business. Almost, any employee, however, needs some type of ongoing training to keep up effective performance or even to change to new means of work.

The key reason that organization teach new employees are to bring their knowledge, skills and capabilities up to the level required for sufficient performance. As these employees keep on the job, additional training provides opportunities for them to acquire new knowledge and skills. Because of this training, employees may be even more effective on the job and may have the ability to perform other jobs in other areas or at higher levels.



Question 1

Introduction 2

Contents 3

Concept of training 4

Need for training 5

Objectives of training 7

Designing an exercise programme 7

Training programme for newly employed first-line sales director 9

Training methods and techniques 13

Training approaches for the next occupations

Clerk in an office 15

A welder 16

An assembly-line staff member 16

An inexperienced supervisor 17

Conclusion 18

Bibliography 19

Viper statement 20


Training is the acquisition of knowledge, skills, and competencies as a result of the coaching of vocational or practical skills and knowledge that relate with specific useful competencies. Training has specific goals of improving one's capacity, capacity, and performance. It sorts the center of apprenticeships and the backbone of content at institutes of technology (also known as technical universities or polytechnics). In addition to the basic training required for a trade, job or job, observers of the labor-market recognize as of 2008 the necessity to continue training beyond primary qualifications: to keep up, upgrade and revise skills throughout working life. People within many professions and occupations may refer to this sort of training as professional development.

Training of employees occurs after orientation occurs. Training is the procedure of enhancing the abilities, capabilities and understanding of employees for doing a particular job. Training process moulds the thinking of employees and contributes to quality performance of employees. It really is continuous rather than ending in mother nature.

Training is crucial for organizational development and success. It is fruitful to both employers and employees of an organization. An employee can be more efficient and effective if he's trained well.

Training is given on four basic grounds:

New prospects who join an organization are given training. This training familiarizes them with the organizational mission, vision, regulations and the working conditions.

The existing employees are trained to refresh and enhance their knowledge.

If any updation and amendments take place in technology, training is directed at deal up with those changes. For example, purchasing new equipment, changes in technique of creation, computer impartment. The employees are trained about use of new instruments and work methods.

When advertising and career expansion becomes important. Training is given so that employees are prepared to share the tasks of the bigger level job.

The great things about training can be summed up as:

Improves morale of employees- Training helps the worker to get job security and job satisfaction. A lot more satisfied the employee is and the greater is his morale, a lot more he will contribute to organizational success and the smaller will be employee absenteeism and turnover.

Less supervision- A proper trained employee will be well acquainted with the job and can need less of supervision. Thus, there will be less wastage of their time and efforts.

Fewer crashes- Errors will probably arise if the employees lack knowledge and skills necessary for doing a particular job. A lot more trained a worker is, the less are the likelihood of committing accidents in job and the greater proficient the employee becomes.

Chances of campaign- Employees acquire skills and efficiency during training. They become more eligible for campaign. They become a secured asset for the business.

Increased output- Training increases efficiency and efficiency of employees. Well trained employees show both amount and quality performance. There is certainly less wastage of your energy, money and resources if employees are properly trained.


Training is essential for overall success of any corporation, it is required because of following reasons:

Job requirement

In order to perform job in a better way an employee needs certain skill set, therefore to be able to impart such expertise to a worker training is needed. Training can get in order to bridge the next gaps.

a. Lack of skills: - Employees determined for a particular job might lack the requirements needed to be able to perform the job effectively.

b. Inexperienced employees:- New and inexperienced employees need in depth instructions for successful job performance

c. Remedial training:- Remedial training receive to such experienced employees in case there past experience, attitudes and behavior patterns might be incorrect to new firm.

d. Orientation training for new employees:- In order to get familiar with job and organization

Technological changes

a. Automation and Mechanization in office buildings and service sector

b. Fast changing technology requires new technology training e. g. computerization in public areas sector.

c. To enjoy benefits of latest technology.

Organizational Viability

a. Globalization and liberalization: Training enables an employee to adjust with constantly changing environment, it also helps business organizations in enlargement, their progress and manage diversification.

b. Training enhances capacities of employees to face international competition.

c. Refresher training: Refresher training is given to existing employees to keep them up to date with knowledge

d. Prevent obsolescence of skills.

e. Second line of order to meet future needs

Internal mobility

Training is also needed in case there is internal movements of employees from one unit to other or in one division to other. Once the employees are promoted or transferred in one destination to other or one job to other then training is given to them.

There for training is a continuous process which helps in taking edge from new and advanced techniques. By using training improvement in old methods can be integrated successfully.


Once working out needs are recognized, the next thing is to create training objectives in concrete conditions and decide the strategies to be adopted to accomplish these goals.

Objectives of training methods can be identified generally as below.

a) Increase job satisfaction and morals among employees

b) Increase employee motivation

c) Increase efficiencies in operations, resulting in financial gain

d) Increase capacity to look at new solutions and methods

e) Increase advancement in strategies and products

f) Reduce staff turnover

g) Enhance company image, e. g. , conducting ethics training (not a good reason behind ethics training!)

h) Risk management, e. g. , training about intimate harassment, variety training


Training can play an important role in the success of your business. However, small businesses (especially those in customer service) often can't manage to give staff time from work to go to training during work hours. Similarly, business owners often find the available training is too unspecific and not appropriate to the average person needs of the business.

Whether you are aiming for increased sales, more efficient production, better use than it, or even to create a reliable team that can solve its own problems, training is often the best solution. The best come back on your training investment will be achieved by identifying your company's training needs, taking a organized approach to sourcing suitable training, and signing up your employees on the right training for the job.

In order to attain the training objectives, a proper training policy is necessary. A training coverage represents the dedication of top management to employee training. It is composed the guidelines and procedures relating to training. A training policy is required:

To indicate the company's intention to build up its employees

To guide the look and implementation of training programmes

To identify the critical areas where training is usually to be given on important basis

To provide appropriate opportunities to employees because of their own betterment

A acoustics training policy evidently defines the next issues:

The results expected to be achieved through training

The responsibility for working out function

The priorities for training

The kind of training required

The time and host to training

The payments to be made to employees ding working out period

The outside agencies to be from the training

Relationship of training to the firms labor policy

Once training goals and plan are decided, a proper training program can be designed and conducted.

Training program for newly chosen first-line sales managers

Classroom sessions

Explaining the insurance policy and procedures of the company

Question and answer sessions

Handing over the booklets on the policy and methods of the company

Three days later carry out a written test on the insurance policies and procedures of the company

Selling skill and product knowledge

Incorporating product training in the training program would help the sales workers meet up with the consumers needs and reach their full potential

Visual learning through illustration and demonstration with the aid of graphics, images and demonstrations

Auditory learning through lectures and discussions

Through kinesthetic learning with he help of written assignments, notes, analyzing the objects, participating in activities

This will help the trainees to employ a variety of techniques and apply their new found knowledge such that it sticks with them. This will not only impart product knowledge b also how to use product knowledge to sell. Trainees tend to be engaged when training is fun and interactive. Since, trainees are public beings therefore; interpersonal aspects should be contained in the classrooms.

The training would contain two sections of the manuals

Basic guide- It would give all the basic knowledge about the various categories of garments, different types of fabrics, weaves and styles.

Selling guide- It includes all the steps necessary to make a successful sale and would let the participants know the importance of translating the merchandise features into benefits. It includes all the merchandise within the store with their price points and their features and benefits.

The training on product knowledge will be divided in to a three day session. It would add a display of the guides as well as interactive activities for a powerful learning time.

Role play: Ask a member of the group to do something as the customer and give a very brief outline of these requirements for something they wish to purchase. e. g. "I would like to buy a clothing for office wear. I'd want something is durable and light".

The remaining delegates then have to sell that item concentrating on the customer's needs.

The rules are: The first person gives a feature like "this tee shirt has wrinkle amount of resistance" and then moves it onto another participant who has to provide a benefit "which means that, you don't need to iron it whenever u use it"

It then gets handed down to the third delegate who provides another feature, and the fourth then provides the corresponding advantage - corresponding the customer's needs, and so forth.

After this activity, the individuals will probably get energized. The display of the "selling guide" would proceed covering the kids and infants section.

The training component would be wrapped up by a fun activity to help them apply all they have learned in this session.

Brainstorm a set of product names and present one name to each small group. Give 15 minutes to each group to come up with the following:

· What the product is/does

· A celebrity spokesperson with the product

· Performing out a commercial for your product

Each team presents their "product" to the bigger group

Handling customer complaints

The Approach and Greeting

First impressions and personal appearance

Having an agreeable and cheerful disposition

Acknowledging customers you can not assist immediately

Approaching Customers:

- The Determined Customer

- The Undecided Customer

- The Surfing Customer

Using different types of Greetings

Questioning/Probing to discover the customer's real needs and would like

The Demonstration

Establishing Trust

Establishing Value

Creating Thrills and Desire

Demonstrating products FEATURES and BENEFITS

Involving the customer

Offering alternatives

The use of technological terms

Handling Objections

Handling different types of objections

Identifying the customer's true objection

Anticipating objections

Closing the Sales

Recognizing buying impulses

Using different types of concluding techniques

Generating additional sales:

- Add-on selling

- Up-selling

- Cross-selling

-Add-on selling

-advice selling

-value selling

-Optimized selling

Reassuring and fare welling the customer

The key skills will include

Taking initiative

Taking responsibility for your own action

Problem solving

Applying theoretical knowledge in sensible contexts.

Being numerate and literate about the product

Having information and communication technology skills

Sourcing and arranging information effectively

Listening effectively

Working effectively in group situations

Understanding health and safety issues

Reflecting on and evaluating quality of own learning and achievement

Assessment of the sales trainees

Handling payments

Use a check out completely like the use of barcodes

The correct steps when controlling cash transactions

Deal with the following procedures when controlling cash





Credit notes

Follow the correct steps for validating cheques, credit/debit cards transactions

Demonstrate secure steps when controlling payments

Motivating sales staff:

Team market leaders need to inspire these employees by facilitating them to be apart of the procedure, giving them enough training to overcome every hurdle and motivating those to keep performing consistently. Motivational sales training programs are undertaken purely to encourage, to challenge also to energize all the employees to help make the organization's goal their goal and achieve their individual targets. Team leaders and soft skill trainers are responsible for motivating sales team to achieve their sales concentrate on. The team leaders should provide illustrations, demonstrate courage and exhibit ways the way the employee can achieve his / her best.

In order to motivate the team, the first choice should be a good example to the whole team. Training programs also help sales force to develop an overall understanding of consumer behavior, it helps them to boost their hearing skills and understand how to approach customers to make effective sales.


Different methods of training are as follows

1. On the job training (OJT): In this technique a trainee is located on the job and then educated the necessary skills to execute his job. Thus in this technique the trainee discovers by observing and handling the work under the direction and supervision of teacher or a supervisor. Thus additionally it is called the learning by doing method. Techniques like training, committee assignments and job rotation are categorized as this technique. Job training training, (JIT) is also a popular form of the work training. JIT is used for imparting or increasing engine skills with routine and repetitive operations. While on the job training allows a trainee to learn in the real environment and completed real machines. Additionally it is cost effective as no extra space equipment personnel or other training facilities are necessary for imparting this training. The employees also learn the strategies and rule and restrictions in this training. There are some limits also in this technique. The noise at the real work places makes it problematic for the new worker to focus and there is threat that the worker under training might cause harm to equipment or other material.

2. Vestibule training: In this method a training centre which is recognized as vestibule is established where real job conditions are manufactured and expert instructors educate the new employees with equipment and machines a identical with the ones that employees will be using at their work place. This allows the trainees to concentrate on their training because there is no sound of the real workplace. As once the eye of the staff remains quite high as real workplace conditions are simulated in this training. In addition, it saves new employees from a possible injury or any damage to the machines at the real workplace. Vestibule training is beneficial for training a large range of employees in an identical type of job. But vestibule training includes the whole lot of expenses as experts trainers combined with the class room and equipment are required to simulate the real work place environment which is very hard to make.

3. Apprenticeship: It's the oldest and most commonly used method of training in specialized areas and crafts and investments where in fact the skills of the job are learned over an extended period of time. The commercial training institutes (ITI) provide this kind of training in India. The apprenticeship work 1962 requires the employers using industries to train a particular variety of people in specific deals. For deals like mechanist, tool creators, carpenters weaver, Jeweler, Engraver, this type of training is very helpful. Apprenticeship assists with maintaining an experienced work force which is a blend of both theory and practical. It also ends in higher level of loyalty by the employees and raises their chances for development but it is time consuming and considerable method. Many people leave this trained in between due to long training length of time.

4. Classroom training: It is provided in company school rooms or educational institution through lectures music visual aids, case studies and group dialogue. It is very helpful and educating problems handling skills and new ideas. Additionally it is useful in orientations and protection training programs. For instructing new technologies to software specialists, classroom training is often used.

5. Internship: It will involve training the schools or universities go outs about the functional aspects of their study. This method of training offers a chance to the students to implement the theoretical ideas they have learnt during their analysis. Thus it balances the theoretical and sensible aspects of the analysis. Professional loves chartered accountants, MBA's, company secretaries and doctors are given training through this method.

6. E-learning: Many companies have executed e-learning, which includes several different types of technology aided training, such as distance education, computer-based training (CBT), or web-based training (WBT). Distance learning occurs when instructors and trainees are in remote control locations; typically, technology is utilized to broadcast a trainer's lecture to numerous trainees in many distinct locations. Distance education provides many of the same benefits and drawbacks as the lecture method. Distance learning can be significantly less expensive than spending money on trainees in multiple locations to visit for a lecture, but it could reduce motivation to learn due to remoteness of the trainer.

Computer-based training and web-based training are nearly similar. With this type of training, content is delivered through the computer, using any mixture of text, training video, audio, boards, or interactive diagnosis. E-learning can be an option to classroom-based training, and it can provide a number of advantages. E-learning can:

reduce trainee learning time, by allowing trainees to advance at their own pace

reduce the cost of training, especially by minimizing costs associated with happen to be a training location

provide instructional reliability, by offering the same training content to employees worldwide

allow trainees to learn at their own pace thereby lowering any boredom or anxiety which may occur

provide a safe method for learning hazardous tasks with computer simulations

increase usage of training to learners in locations around the world

E-learning works well at expanding declarative and, specifically, procedural knowledge. It can be useful in growing some types of skills as well as for modifying behaviour.

Training techniques advised for the following occupations:


A clerk is a white-collar worker who conducts basic office jobs, or a worker who executes similar sales-related jobs in a retail environment (a retail clerk). The duties of clerical employees commonly include record keeping, submitting, staffing service counters and other administrative jobs.

The training approach that is suited to him/her is on-the-job training. Office clerks are accountable for executing an array of administrative tasks from the daily functions of an office. Clerks may get into data, answer devices, make photocopies and file records.

On-the-job training is training that occurs at the work site and is supervised with a manager or an experienced coworker. Fill regions of spaces with knowledge and skills, and change all negative behaviour to positive attitude. It helps improve performance of employees to enhance productivity and revenue of the organization. Fulfill organizational long-term goals i. e. eyesight, and quality targets. Adopt proactive and zero defect culture. Encourage innovative and creative ideas of employees for optimum use of materials.


A welder is a tradesman who has specialized in welding materials mutually. The materials to be became a member of can be metals (such as steel, aluminum, brass, stainless, etc. ) or kinds of clear plastic or polymer. Welders routinely have to obtain good dexterity and attention to information, as well as some technical knowledge about the materials being joined up with and guidelines in the field.

Apprenticeship trained in imparted to a welder and is known as welder apprentice training. Pre-technical skills in professional math, measurements, and workplace safety, help trainees build basic knowledge before tackling the precise courseware they need to become successful as professional welders. They learn about metal reducing, drilling, and AC and DC electrical principles, as well as screening and troubleshooting. Since the most practical method for perfecting welding skills is through repeated practice, this method makes sure that employees have easy and recurrent usage of up-to-date gas and arc welding equipment.


Assembly line employees are in charge of performing one task or a couple of tasks within an assembly process. Assemblage lines are found in a variety of factories where products being produced consist of lots of components constructed to form a total product.

Assembly line personnel usually stand alongside a conveyor system, perform the necessary task, and allow the merchandise to pass on to the next worker. Most assemblage line work is conducted by hand, but sometimes tools are employed. Frequently used tools are screwdrivers, pliers, soldering irons and tools specifically designed for certain processes. A typical assembly line process is drilling openings within an item for screws and moving that on for another worker to fix the screws in to the holes.

There are 3 ways of training:

1. an apprenticeship is a 4-time contract between company and apprentice, comprising a 12-week theoretical training, which includes 4 themes at countrywide exam level.

2. A learnership is a deal between learner, company and training company, which gives for the accomplishment of a certification, run over approximately 3 one-year durations.

3. FET (further education and training universities) offer theoretical training to prospective artisans via the new National Qualification Vocational (NCV). In this 3-year program (levels 2 to 4), learners complete a school-leaving certificate (this NCV) similar to the new National Senior License (NSC) in academic institutions. Also, they are exposed to a useful workshop component.

All learners are required to complete a functional internship under the guidance of an experienced artisan. Instead of doing the entire certification, a learner can connect with execute a skills program at a FET College. Skills programs are short useful hands-on classes.

Learners must all receive training in occupational basic safety and medical, fire-fighting and preventative security options. Learners study everything about the unit installation, maintenance and repair of all electrical equipment. They need to also become familiar with municipal legislation highly relevant to electricity supply and intake.


Supervisor has got an important role to experience in manufacturer management. Supervision means overseeing the subordinates at work at the factory level. The supervisor is a part of the management team and he supports the designation of first collection managers. He's somebody who has to perform many functions which helps in achieving output. Therefore, supervisor can be called as the only manager who has an important role at execution level. There are specific philosophers who call supervisors as individuals. There are yet even more philosophers who call them as managers. But actually he should be called as a supervisor or operative director. His key job is to manage the personnel at operative level of management.

The specific is positioned on a regular job and trained the skills necessary to perform that job. The trainee learns under the guidance and assistance of a qualified worker or trainer. On-the-job training has the advantage of providing firsthand knowledge and experience under genuine working conditions. While the trainee discovers how to perform a job, he is also a regular worker rendering the assistance for which he is paid. The issue of transfer of trainee is also reduced as the person discovers on-the-job. The emphasis is put on rendering services in the most effective manner rather than learning how to execute the work. On-the-job training methods include job rotation, coaching, job education or training through step-by-step and committee tasks.


The purpose of training and management development programs is to improve employee features and organizational capabilities. When the organization invests in increasing the data and skills of its employees, the investment is delivered by means of more successful and effective employees. Training and development programs may be centered on specific performance or team performance.

The creation and implementation of training and management development programs should be based on training and management development needs determined by a training needs analysis so the time and money invested in training and management development is linked to the mission or center business of the business.

At different phases of their jobs, employees need different kinds of training and various kinds of development experiences. Although a small business degree might prepare students because of their first job, they will need to gain knowledge and skills through education and experience as they progress through their profession.

Therefore, to maximize the effectiveness of training and development, organizations must constantly assess their employees' current training and development needs and identify training and development must prepare employees for his or her next position. This involves that organizations know that different employees will have different needs and that these needs will change as time passes as these workers continue in their occupations.


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