In today's modern society the utilization of technology is vastly increasing. Technology is steadily learning to be a obligatory system that we use in everyday activity whether that's using notebook computers, phones or pcs, we use these kinds of devices due mainly to the implausible service technology provides such the different types of applications and also the popular internet. Statistics claim that laptops and computers are an extremely common type of scientific device than other gadget due mainly to its stableness, capacity, ease, and portability.
Having some type of computer requires a whole lot of care; computers will come across different types of faults which is often frustrating and irritating to endure. There are many symptoms a computer/laptop can experience when being under hazard such hasn't having the ability to down load anything, very slow surfing or computer won't come on but this can be avoided by putting in firewalls/anti-virus software.
P3: Various kinds of faults
Viruses-
Viruses are very common in interrupting a computer while it is utilized within an activity of some sought, Viruses inflict harm by multiplying its self applied to another programme minus the user's allowance which then ends up with the virus doing anything it wishes such as destroying a programme and downloading incorrect content. A virus can occur by searching a non- dependable site, starting ''spam'' email or clicking on fake adverts. A typical trojan would mainly gain access to the hard drive of the computer which can lead to deleting important information/data. There are numerous viruses that can penetrate your personal computer such as macro viruses, File infectors etc.
Error messaging-
Error messages imply a pc has turned down a certain demand a user has released for a particular reason, for example when wanting to weight or save data files you can find an ''away of storage area'' dialogue box, or when striving to access websites the computer may act in response with an ''access denied'' dialogue field.
Loss of service-
Loss of service is a certain malfunction while seeking performing a surgical procedure. Example of Loss of service can be failure in accessing the internet or the system shutting down, or a certain component of the computer is not responding like the printer, scanner, unable to share resources with other computers or that you cannot connect to other personal computers.
Poor performance-
Poor performance is the slow response from the machine such as on the internet a certain web site may take quite a while to insert or your personal computer struggles to obey a particular command.
In my view the internet is the most successful and reference and discover a solution for faults because the internet has unlimited data if you were looking for information the internet will almost ensure you a valuable find.
How to resolve these faults
Viruses: Viruses can harm your system in lots of ways, condition or form, you should contact a help desk in which you will be consulted by an experienced technician if not then browsing forums where people are in the same situation can help, FAQS (faqs). Another solution can be downloading it anti software or firewalls such as Norton. If you're determined to succeed without having to invest you might consider checking the computer and trying to adjust the issue.
FAQ
Loss of service: A certain component of your computer might not be functioning e. g. scanner, if this problem occurs the user should refer to the manual given with the scanner at purchase or looking at informative books over a possible solution, or maybe reading trouble taking pictures guides, you may want to contact your maker for assistance.
Error information- This type of fault is very frequent when trying to perform a particular technique, reading trouble filming guides may be helpful, reading guides upon the challenge or maybe notifying a technician.
Poor performance: a pc may take a long time to load an application including the internet; a customer should contact the neighborhood administrator for assistance.
When buying some type of computer a user should always make sure they may have the essential package to change faults such as having firewalls and antivirus software etc, plus they should always hold the links on where you can go if these kind of problems occur
P4- Source complex information to provide good advice and assistance for a variety of faults.
Viewing different sources of information can always help find a solution to different types of faults, when buying your personal computer you should think about analyzing the actual computer does indeed, its security etc. A customer is obviously given instruction manuals at purchase which are extremely important just because a user may find out how to solve the problems they are having such as poor performance. Alternatively when a manual does indeed solve the problem then a user should consider other available choices. Here are explanations of each type of resources of information
Sources of specialized information
FAQs: Frequently asked questions or FAQs is an online source which lists the most common questions and answers that are based on a problematic situation. FAQs can be written involving any subject, they are simply compiled by users who have become some sought of a specialist in a particular field that they have been around in themselves in which they may have found the solution.
Fault documents: it maintains a register of all of the faults that occur, it includes whenever a fault occurs, why it happened what do to do solve it.
Specialist expertise: a specialist could possibly be the best source to remedy a fault because they can gain a much better understanding when they have got visible indication and then they can solve the issue.
User manuals: The main purpose of individual manuals which can also be known as 'user guide' is to provide assistance and clarity when utilizing a particular system, object or item. The information a manual supplies is usually written by a professional scientific writer.
Technical discussion boards: Technical message boards can be called an online talk between different users regarding a specific issue they have experienced. This is often a effective method when finding a solution because there are an incredible number of internet users across the world and that means you are bound to find anyone who has possessed the same concern and that you can seek advice and help from them but you can come across answers that may be biased.
Product specification: Something specification consists of a document which includes the raw materials that will be used to make this product, and all the mandatory characteristics
If a user's computer does not operate, taking a look at FAQs can help and also going to the official company of your computer can help, make lend a significant hand in moving in to depth with these issues. For instance if you have a Compaq laptop or computer and are experiencing challenges such as faults you can contact the business on the website and address them concerning this particular situation. http://www. compaq. com/cpq-country/uk/en/cpq_support. html.
A computer is almost guaranteed to experience poor performance once which is when a web page does not weight or that something is not launching. Whenever a user's computer lacks accelerate it is best to notify a professional technician to make adjustments to the system or possibly changing your computer can increase acceleration. Since my computer is from the company Compaq I would use this way to obtain information on how to increase rate/clearing any junk off the machine, http://www. compaq. com/country/articles/index. html.
Browsing sites, beginning spam mail can occasionally allow viruses to go into the machine mainly the hard drive which can result in deleting important data. Re booting the machine can be an option if the user will not want antivirus software but this step may bring about data being erased. Downloading antivirus software or firewalls will be the biggest help reduce the chances of viruses. One common anti disease software employed by many can be Norton given that they provide outstanding safety against spyware and pathogen programs. http://us. norton. com/antivirus.
Loss of service can be quite frustrating and costly when a device of your computer does not work such as computer printer. A remedy can be reading the manual you have with these devices at purchase, getting in touch with a specialist or maybe opening up the device yourself and attempting to solve the challenge. The best solution can be contacting the maker of your personal computer and inform them.
Error note dialogue boxes are often shown when you make an effort to execute a certain operation, there are different types of phrases which show one message has happened such as ''gain access to denied 'and ''Record not found''. Reading trouble taking pictures courses can help, wide open user forums, but in a different scenario, if you are using a Microsoft application and it fails to follow your demand, you may stumbled upon a ''send error statement'' dialogue pack in which it is possible to address Microsoft regarding this matter, I believe this is the best treat if you are experiencing these type of faults with Microsoft.
But when experiencing mistake messages when using windows, I really believe this source of information might be able to meet a user's needs. http://en. kioskea. net/faq/113-windows-error-codes-and-how-to-fix-them
P5 and P6: Use different communication routes to provide advice and guidance, react to customers.
Communication is a essential element needed in everyday activities, insufficient communication can disrupt many people/ organizations in their bet to achieve with their full potential. Communication is a way generally used to distribute information for a certain goal whether that may be actually, orally, verbally etc; communication can deliver a user's factual materials, views, theory, predictions to the public. The most common methods of connecting can be through telephones, email and in person.
Communication can be classified into three main categories which are telephone, email and face to face:
Communication passing through cell phone can be known as verbal communication, because as a specialist a user is not visible through the telephone but words are still used to communicate with the user. It is easy to spread information through cell phone because a user can listen to your advice on how to address a particular issue, but through this process there a wide range of conditions that a individual and specialist can come across such as interconnection failure and lack of signal. In some cases communication via cell phone will not help because of the consumer having only some degree of knowledge how to solve a concern. This therefore concludes that it is best for a tech to tackle the problem themselves.
Communication through in person talking can also be known as verbal communication. This type of communication is a far more efficient approach to solving an issue than another because a consumer can show visually the full extent of the problem. A user can give an in-depth understanding regarding the problem through discussing in person. This type of communication enables the technician to get a aesthetic and physical knowledge of the issue e. g. printing device not connecting, which then can result in technician taking away the computer and addressing the topic. Below is an exemplory case of a in person conversation:
User: hello
Technician Hi, so what is the issue relating to your computer?
User: I installed a certain programme on my computer (Microsoft term elderly version) and it seems to keep freezing every often, it keeps declaring ''not responding''
Technician: do you utilize your computer frequently if so how long?
User: yes I take advantage of my computer for all sorts of studies and also my nephews play a whole lot of computer games on the Computer.
Technician: first of all if your nephews are playing on the computer, always ensure you close the game windows because this can take the processing power, memory or maybe even try uninstalling them because they can contain dangerous viruses. And in addition make sure that the software you are employing is compatible with your house windows. Confirm that your personal computer holds the minimum requests for the software you are using including the base credit score of your computer must exceed the program credit score, if it hardly exceeds the program this may cause your computer software to be erratic, the next link describes the bottom score for a computer and how to complement a specific software you would like to use. http://windows. microsoft. com/en-us/windows7/What-is-the-Windows-Experience-Index
User: Thank you very much for your help, I really believe if have found the solution to my issue
Email communication is a written kind of communication which demonstrates an issue through a written document. This sort of communication marketing is very different from the others because the user or technician doesn't have the advantage of tone modulation nor can the recipient obtain any form of aesthetic indication, providing an individual with a way to obtain technical information might not be certified to use can be an concern, when emailing a consumer should always be specific about the problem they are long lasting if not then a response from a technician provides information suitable for another type of problem.
End users query regarding a fault
A technician's reply about the fault
FAQ
Why will my computer freeze overtime?
What do i do to completely clean my system?
How often must i clean my system?
Why can't i run more than 3 applications at once?
Information for technicians reply extracted from http://www. microsoft. com/atwork/maintenance/speed. aspx
http://cobweb2. louisville. edu/faculty/regbruce/bruce//mgmtwebs/commun_f98/Verbal. htm
http://www. computerhope. com/issues/ch000528. htm
Bottom of Form
http://glass windows. microsoft. com/en-us/windows7/What-is-the-Windows-Experience-Index
