With air being the rule method. Additionally you use local rail and ferry associations and coaches are used extensively for both touring and exchanges. It is a recognized proven fact that major injuries and incidents can occur during the operation of a programme.
Task 1
Describe the major crashes and incidents that could take place throughout the duration of the program referred to above.
Task 2
Produce an in depth and systematic Disaster Plan that may be apply to deal with any major incident and/or disaster.
Notes
You should produce one general plan that is capable of being implemented for those situations. Do not produce separate plans for every of the incidents and incidents recognized in Task 1 above.
Your plan must be complete you need to include contact and staffing requirements, in addition to the actual course of action.
Table of Items Site no.
OBJECTIVES: i
INTRODUCTION 1
WHAT IS Travel and leisure AND TOUR Procedure 1
Task 1 3
1. 1 Activities in head to packages. 3
1. 2. Tourism and Vehicles 4
1. 3. Accidents in travel and leisure 5
1. 3. 1. Automobile accident Due to Natural phenomena
5
1. 3. 2. Accident in the Transportation
6
1. 3. 3. Accidents credited to Activities
6
1. 3. 4. Biological 6
7
7
1. 4. Effect of accident 7
Task 2 8
2. 1. Planning Accident 8
2. 2. Identifying the key mishap and develop an action arrange for those damages 8
2. 3. Give necessary training for personnel and information for travelers\Staff. 11
2. 3. 2. Information to Clients 12
2. 4. Implementing and monitoring the plan 13
INTRODUCTION
WHAT IS Travel and leisure AND TOUR OPERATION
According to the earth Tourism Organization Tourism can specify as "The Activities of persons travelling to and residing in places outside their standard environment for only one consecutive season for leisure, business and other purposes"
Tourism is "the short-term movement of men and women to vacation spots outside their normal places of work and residence, the activities undertaken during their stay in those destinations, and the facilities created to focus on their needs" (Mathieson & Wall, 1982, p. 1)
Tourism is not defined universally because it is hard to identify if tourism is
an industry and what factors make a person touring a tourist. "All tourism involves
travel, yet not all travel is tourism" (Mill & Morrison, 2002, p. 1). What this says that
you need to go anywhere to be a tourist yet you can go anywhere and not be considered a tourist,
simply by visiting family. Travel identifies the work of moving outside of one's usual
environment for business or pleasure
Tourism industry can divide into 3 main categories. These categories are depending on the type of the travel.
Domestic tourism
When People travel of their own country come under this section
Incoming or inbound tourism
When people going into the country in question from the home country, this is a type of international tourism
Outbound tourism
When people travel from their home country
As we mentioned earlier there are a few main requirements that a traveler looks for when travelling occurs. A few of them are
-Accommodation
-Travelling Assistant
-Information Assistant
In order to aid with the travel preparations, particular travel services providers comes in to action. They are simply called tour operators, a travel operator typically combines head to and travel components to make a holiday deal for a specific or for group.
Sometimes there is confusion within the difference in functions of head to operators and travel companies. Tour operators will be the organizers and providers of program holiday seasons. Who makes contracts with hoteliers, airlines and surface travel companies then finally print out brochures and advertise the holiday season they have assembled.
Travl
Agency
Cultural Sites
Natural Sites
Destinations
Cultural/Social
Events
Ground
Operators
Ground
Transport
Resturant
Transport to/From
Destination
Accomodation
Tour
OperatorTravel real estate agents give advice, sell and administer the bookings for variety of tour operators. As by description, tour providers design packages, preserves the relationship between your other get-togethers.
Consumer
The Package vacations offered may cover a variety of destinations, both nationwide and international, and can cover a number of holiday seasons, such as cruises, excursion, touring, winter and warmer summer months destinations.
Task 1
Describe the major accidents and incidents which could arise throughout the duration of the program defined above.
Tourist destination is the most crucial component in a travel package. This helps tour operator to attract tourist for his or her packages. Following are a few of main tourist destinations tour operators use to appeal to tourist for his or her tour packages
1. 1 Activities in tour packages.
Based on the type and the necessity of the buyer travel operator creates a plans. If the travel package is based on adventure tourism it'll mainly consist of activity based head to itinerary. These activities are based on the tourist location they visit. For example tour package in Africa includes a safari head to, in Dubai shopping and also safaris in deserts etc.
Following are a few of main activities that use in a tour offer. These activities can be change by demand of travel group. And also it is tour operators responsibility to set up these activities with safety measures.
Safari tour
Surfing
Rafting
Horse riding
Hiking
Nature walks
Hot air balloon
Helicopter tours
Bridge jumping
Diving
Whale watching
Cruising
Historical Places Visit
Group Events in hotel
Shopping
Cultural event
Boat Riding
Another experience events
1. 2. Tourism and Transportation
Transportation is the technique using for travel one place to another. Visiting is main part of any kind of tourism. No tourism take place without considering about travel. There are four main transport methods used as it pertains to travel and tourism, they may be air, highway, sea and railway. The majority of tour operators used following ways of transportation heavily because of their travel agreements.
Air :- Aviation
This is the most typical method use for transport within the travel and leisure industry. This is divide in two ways. International and domestic travel. Tour providers get this service through the travel agents.
Ground:- Mentors and Rail
These will be the two methods travel operators used to travel tourist in the bottom. Most tour providers control their own coaches services with well manage personnel. If not they receive the service from travel agents. Depend on how big is the group mentors can be varied.
Railway is principally maintained by rail companies. They offer planned service within the home country. Tour providers may reserve seats for visitor group and utilize this service.
Sea :- Boats, Ferry
This is the carry method closely used when people travel in the water. Boats and Ferries provide website link between band of islands, or islands and a more substantial land mass. Tour operators receive the service through the luxury cruise or ferry operators for their deals.
1. 3. Accidents in tourism
An incident is a particular, unexpected, abnormal and unintended exterior action which occurs in a specific time and place, with no obvious and deliberate cause but with marked effects. It indicates a generally negative end result which might have been avoided or prevented possessed circumstances before the accident been regarded, and acted upon, prior to its incident. (Wikipidea )
As referred to above even in tourism there is a huge possibility to take place an accident during the tour program. Pursuing are some major incident that could happen in the tourism industry. These crash can be divided into several section be based upon the automobile accident type and location it happens.
1. 3. 1. Incident Because of Natural phenomena
It's a typical reality natural phenomena cause huge mishap and problems to travel and leisure industry. As an example Tsunami in 2004 December results amount of fatalities in the coastal area including visitor who were there at that time when it just happened. Following are some of natural phenomena recognized throughout the world
Earthquakes
Flood
Landslides
Erosion
Fire
Storms
1. 3. 2. Mishap in the Transportation
When tour providers creating packages as described above they use various approach to transportation to visit tourist. Following are some incidents that may take place while carrying passengers,
Air accidents
Sea accidents
Rail accidents
Road accidents
1. 3. 3. Accidents scheduled to Activities
As we explained in this specific article travelers are participating various kind of activities in the event. Because of these activities traveller can face to these kind of accidents.
Animal Attacks
Pool Accident
Beach accident
Falling down
Overturn Boat
1. 3. 4. Biological
Also there can be certain incidents a tourist may face with following types of crashes,
Communicable diseases
Food hygiene
Illness
1. 3. 5. Accident made by man
In a vacation spot there can be immediate attracts or picketing that a traveller might face directly into, some of them are
Political Reasons
Incident investigations
Terrorist attacks
Tour operator goes bankruptcy
1. 3. 6. Common Accident
Apart from all other following accident can occur to anyone including vacationer at any time in everywhere,
Meat with a robbery
Lost in the way
1. 4. Outcome of accident
Accident always brings up the bad result. Following are some of results can occur due to the accidents in the center of travel offer.
Dead of one or even more in a travel group
Injured of one or more in a travel group
Trip Cancellation
Group jammed in a location
Illness of 1 or more group members
Delay from a program time
Economy issue of group members
Lost baggage.
Task 2
Produce an in depth and systematic Crisis Plan that can be apply to deal with any major car accident and/or crisis.
As explain in above injuries are unstable and may appear anywhere anytime of your day. Since there are extensive great risks involved with tourism damages it is often understood there must be proper options take before those types of happenings take place. Where will ease the problem and steer clear of the panic amongst others.
2. 1. Planning Accident
It is travel operators responsibility to provide safety because of their travelers till the finish of their quest. Using good plan to response for mishap can prevent or decrease risk for travelers. In such a section our company is talking about how exactly to create a common plan to face above talk about accidents.
An disaster plan it could be divided into three main section.
Identifying the main accident and develop a action plan for those accidents
Give necessary training for the personnel and information to travelers.
Implement the program and screen the progress
2. 2. Identifying the key incident and develop an action plan for those accidents
In this step head to organizations must make an effort to identify and narrow down what are the possible mishap that can take place in a destination and exactly how to develop an action arrange for those. Priorities for the action plan can be modified depend on the tourist destination. As an example head to operator must give enough options for accident related to dog disorders, communicable disease or food cleanliness on trip in Africa but less in Dubai. As we design a plan for all those identified potential incidents we need to bring forward the most suitable disaster plan that addresses the majority of the crashes that can occur in destination.
Following are the primary points that need to be looked at to complete in this step. The outcome for every point can be improved according to the destination.
Point 1:- appoint somebody who can maintain charge when car accident occurs.
Every head to operator will need to have one or several people in control to manage a meeting of emergency. Each group or specific will need to have a liable person to lead them, in cases like this basically a guide can be used to do both guiding, that is area of the service a travel operator provide and within an accident to act as a trained helper by giving proper prior training to him/her
Point 2 :-appoint an associate or members from personnel to response when mishap occurs
One or more participants must be included in the response team. All of them must be given different duties, response team must contain following members to support in the event of emergency
Communication
This people responsibility is inform the top of the team first and then if required to travelers if emergency occurs
Supportive
This member responsibility is to check equipment, records and other thing are safe and to be able.
Fist help support
This some may be responsible for first aid support to travelers in the event of emergency.
Tour operators must identify or educate current staff before members select team or appointing them to act within an accident
Point 3 :-Information is vital for every crisis plan. There for following information must use in the emergency plan. This info can be transformed with respect to the tour vacation spot.
Emergency assemblage sites
When an event of accident travel operator must definitely provide individual safe site to put together for the travelers. As an example if the hotel satisfied with hearth put travelers to some other hotel.
Evacuation route
Always will need to have a backup route to travel for vacation spot. Then travelers can avoid a location where possible to talk with accidents. Being a example avoid overflow areas.
Staff contact details
Every action plan must have contact details of every member in the response team as well as the important numbers of travel operator company personnel.
Emergency contact numbers
In this section will need to have the volumes we can get help from in case of emergency. For example Police, Fire Division, Hospitals
Warning communication receivers
In this section we could keeping a person or a business where we can get more info regarding happenings of a major accident or situation. For example contact details of whether team, local police station.
Point 4 :- To reduce the impact of a major accident tour operators must provide sufficient equipment to travelers. In this aspect emergency plan list down the equipment needed for a emergency
First aid kit
Fire distinguish
Life jackets
When first rung on the ladder is completed travel operator must produce basic intend to meet up with the accidents. It will list down all the activities and details that they need to be ready for within an event of a major accident. Following stand show a sample of the results of first point. Using this information tour operators can decrease or avoid the effect of crash to travelers. This crisis plan must get and communicated well with every head to guide who coordinates the travel group.
Emergency Plan for Head to operator. for destination. .
1
Head of responsible
2
Teams
Name Contact Number
Communication
Support
First Aid
3
Information
Emergency set up sites
City Site
. . .
Evacuation route
Destination Evacuation Route
. . .
Staff contact details
Name Contact Number
. . .
Emergency contact numbers
Department Number
. . .
Warning message receivers
Department Number
. . .
4
Equipment
Type No
First aid kit
Fire distinguish
Life Jackets
2. 3. Give necessary training for staff and information for travelers\Personnel.
Even though tour operator makes a good disaster plan they have to involve the two functions that face the true situation. Those are staff and travelers. In this task main awareness is how to teach the staff to face for incident situation and offer necessary data and assistance to the travelers.
2. 3. 1. Staff Training
When it comes to staff training company must make a decision what kind of training is necessary. Also company need to choose who, where so when these training to be conducted. Following are some of the trainings that members of the disaster plan must undergo to act wise and confidently within an emergency.
Basic training
Every personnel in the business must have an idea about emergency process within the business. In this particular training all the staff will be trained about current crisis procedure in the business. Pursuing are some areas that are need to protect in this training
Information handling
Evacuation practice
Basic medical training
Specialist training
When selecting personnel for the team, like first aid, communication, etc they need separate specialist training in those fields.
2. 3. 2. Information to Clients
Before the travel starts head to operator must give information to travelers how to do something when a crisis. Following are some important information that provides to the travelers.
Where is evacuation Places
To whom they must inform when a crisis, like fire, disease, suspicions take action. Also the contact details of personnel in charge
Where are the equipment to work with when a meeting of emergency
Apart from that it always good to show these information exactly where possible to see to both staff and travelers. Company can use following solutions to display information
Handouts
Display Boards
Operation Manual
2. 4. Implementing and monitoring the plan
After above prep head to operator must put this plan directly into practice. Even through work correctly right in company create disaster plan, does not entirely indicate everything will continue to work without any problems matching to plan when in real situation. However it can help people in charge to apply and memories the things they have to do within an situation all though it always create problems when put these plan into practice. So head to operator must screen the plan regularly and do the required changes to the program. As an example if new evacuation point is created those details must update into the plan or a member of an emergency plan leaves the operator new one should be appointed accurately.
Anyhow creating an emergency plan that'll be simply perfect for all incidents is like a constant loop. It always goes in a circle. If there is something new or someone new comes in we need to change the plan accordingly which means that we cannot create disaster plan once and for all and utilize it, we need to continue adding changes and screen it constantly to make it correct and effective. By putting into action this kind of method can have a most reliable emergency arrange for the operator.
Training/ Information to personnel and client
Implement and Monitoring Plan
Making Emegency
Plan for Accident
CONCLUSION
Accidents in tourism is never a fresh or astonishing thing to anybody, although damages are common in this sector as many other sectors, travel providers must take enough safeguards to reduce the impact of the automobile accident as it will destroy the business they are involved and the as the continuing future of the industry, there for this is very essential to identify injuries that may appear during a head to programme and take appropriate steps to reduce these damages and impact on those to the consumers, one universal way is to plan and execute emergency plan that includes the majority of the incidents and occurrences that can take place while at a travel. For this, it is very important head to operator provides relevant training to the staff who are in and provide exact information, facilities and support to reduce the effect on an accident to both consumers and also to the industry itself.
